Customer Service Restaurant Manager

Summary

Skills

Experience

HELEN BEKELE

Springfield, VA 22150 C: 202-***-**** *****.********@*****.*** Innovative Restaurant Manager with solid background of building and leading a successful restaurant team that meets today's challenging customer demands in fast paced environment without sacrificing quality, safety or cost control measures vital to sustainable business operations.

Highest level Customer service

practices

Multi task in restaurant operation

Qualified pastry chef

Employee recruitment expertise

Full service restaurant background

Labor and food cost control

Stable work history

Knowledge of safety & cleanliness

standards

Optimal inventory management skills

Restaurant General Manager Feb 2018 to Feb 2020

DBB INC Washington, DC

Start up and complete a remodeling project for a relocation of the Cafe in the District of Columbia.

Purchased kitchen equipment, furniture & inventory to begin the operation. Recruited crews for various positions, including management, supervisor, customer service & kitchen helpers.

Created a revised and updated menu for the new location. Implemented policies & procedures to ensure a smooth & successful operation. Hands on training for all positions

Staff Accountant Mar 2016 to Dec 2017

Small Business Accountant Arlington, VA

Assisted the senior accountant, with processing payroll, month end reporting & generate financial statements.

Reported accounting discrepancies to clients in a timely manner to avoid fines & penalties from local or federal Agencies.

Reconciled bank statements.

Represented clients in communication with tax authorities and provided knowledgeable litigation support to resolve financial issues. Performed comprehensive financial audits to consult clients to use GAAP guidelines to generate accurate financial reports. Restaurant Manager Sep 2000 to Feb 2016

DBB INC Washington,, D.C

Managed a Quick service restaurant & Bakery In Capitol Hill, Washington, D.C. In charge of full operation of the cafe, leading to ensure serving fresh quality meals & baked goods paired with impeccable customer service. Implemented strategic marketing tools to increase the foot traffic by offering specials & eye catching promotions.

Handled deposits, petty cash & miscellaneous cash disbursement. Processing multiple corporate catering orders by delegating to the appropriate person to ensure the service is performed accurately & timely. Kept facility and equipment in good working condition through regular preventive Education and Training

maintenance and repair schedules.

Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.

Bachelor of Science, Accounting And Business Management Jun 1989 George Mason University Fairfax, Va

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