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Follow Up Customer Support

Location:
Sharjah, United Arab Emirates
Salary:
5000
Posted:
July 04, 2023

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Resume:

Vinay Kumar Jayarajan

Customer

Centric

Air Freight Exports Operator Senior Systems Engineer

Goal

Oriented

A professional with a strategic blend of operations and managerial exposure in handling customer requests and execution of shipments. The emphasis on time-bound execution of project shipment by liaising with both Airlines, Customers, and other stakeholders for achieving optimal results

+971********* adx3hj@r.postjobfree.com

Um Al Taraffa, Sharjah – UAE

Technical

analysis

• Perform Kuehne Nagel import documentation processes and updating shipment status, cost entry, invoicing of customers, with respect to IATA CargoIQ standards. INCO term-based billing and shipment handling.

• Enhanced client Nokia Achieved monthly target of handling 220 shipments and corresponding billings.

• Solutions Invoice Clearance, by automating the Invoice upload process, which cut down the manpower and time by 75%.

• Received commendation and credit notes for automating and completing month end billings of TATA Advanced Systems. Profile Information

Work Experience

• Perform AWB execution and update same with routing and schedule update in CargoWise

• Follow up and liaise between Airline, Customers, and other stake holders for required documents, booking and clearance on time constraint bases for successful exportation.

• Update status of shipments and follow up with Airlines on real time status of shipments to stake holders and other stake holders

• Pro-Actively suggest airline options to pricing team and customers for shipment which are suitable and based on the urgency and type of shipment to avoid wastage of valuable time.

April 2018 – October 2018

Air Freight Trainee

Technical Highlights

VBA Automation

INCO Term Billing

Customer Support

AWB Execution

Calogi Operations

Airline Cargo Booking

July 2020 – Present

Air Freight Export

Operator

• Development /Sustenance/Troubleshooting of CTI/TSP components of Cisco CM product.

• Trained fresher on CM/CTI features and components

• Developed the Cisco TSP – installation package interface for Authentication

• Enhanced SQL database of devices and users for Cisco CM product

• Skilfully and Strategically specialised in troubleshooting and resolving higher severity and priority cases

August 2012 – July 2015

Senior Systems

Engineer

Projects/Research

Indian General Aviation –

Fixed Wing Fleet analysis

Jubilant Enpro, Delhi

End to End Baggage Process

International Conference on

Management and

Infrastructure 2017

Stakeholder Alignment of

Alternate Taxiways

GMR Delhi International

Airport 2018, UPES

Educational Qualification Software Competencies

UG

2007

to

2011

PG

2016

to

2018

MS Office &

Visual Studio

SQL,

Flexera

Install

Calogi &

CargoWise

Personal Details

Date of Birth 08-05-1990

Languages

known

English, Hindi,

Tamil & Malayalam

Nationality Indian

Professional Interests

B.Tech in Aerospace Engineering

MBA in Aviation Management

• Organizational research for better competitor analysis

• Thorough market study and trends helping bridge

operational GAPs

• Accentuating analytical skills for accurate report generation

• Multiple solution tracking to formulate optimum outcome

• Updated on technology and Industrial developments



Contact this candidate