Customer Service Representative
Resume:
Celine Moore
Actions speak louder than written words
San Antonio, TX 78250
**********@*****.***
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Flexible hard worker ready to learn and contribute to team success. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Skills Service prioritization Dish preparation
Work Experience
Call Center Representative
N3 Notary - San Antonio, TX
February 2022 to December 2023
• Assist Notary Agents with the electronic I9 verification process, following specific regulations and guides for proper procedure during verification of employees ID verification
• Accomplished more knowledge on Foreign Passport verification when presented with I-94, I-707, I-20's and class of admission codes for employment purposes.
• Other verifications presented daily were Employment Authorization Documents, Permanent Resident Cards and Naturalization forms
• Answered anywhere from 50+ calls daily and work close to 50 hours weekly CSR - Customer Service Representative
MMC Group, LP - San Antonio, TX
March 2022 to April 2022
Assist clients with Texas State Benefits by checking application status and referring them to correct personnel for further status on documents
Experience Front of House Team Member
Mittman Fine Foods - San Antonio, TX
February 2009 to December 2019
Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times. Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
Took to-go phone orders from guests following outlined procedures. Legal Clerk
Wachovia Mortgage - San Antonio, TX
June 2007 to December 2008
Processed assigned cases according to company and client service level agreements. Liaised with multiple departments to facilitate responsive documents and document retention. Drafted correspondence, documented data and submitted materials to appropriate parties. Redacted confidential information from legal documents on case-by-case basis. Prestige Beauty Advisor
Ulta - San Antonio, TX
January 2005 to June 2007
Educated customers on proper makeup techniques and best products for individual needs, including skin tone, beauty routine and age.
Maintained clean and organized counters and work areas. Received new inventory, replenished supplies and optimized displays. Finalized purchases and processed payments.
Displayed merchandise to present visually appealing arrangements that drive sales. Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Backed up reception desk by answering phones, scheduling appointments and processing payments. Showed customers how to apply makeup and other products to achieve desired looks. Fostered clean and sanitary work environment to protect customers and staff from infection. Education
Associate of Arts in Culinary Study
Training St Philips College - San Antonio, TX
June 2009 to June 2011
High school diploma or GED
Skills
• Point of Sale (POS) system operations Table setting arrangements Wine pairings Team management
Safe food handling Food inspection
Seating assignment preparation High-volume dining
Language I am fluent in Spanish, read, write and speak (7 years)
• Upselling (8 years)
• Food Preparation (3 years)
• Customer support (6 years)
• Bilingual (10+ years)
• Typing (7 years)
• Food Safety (8 years)
• Cash Handling (10+ years)
• Serving Experience (10+ years)
• Microsoft Outlook
• English (10+ years)
• Host/Hostess (7 years)
• Retail Sales (8 years)
• Data Entry (9 years)
• Front Desk (8 years)
• Merchandising (1 year)
• Administrative Experience (9 years)
• Personal Assistant Experience
• Sales (5 years)
• Leadership
• Spanish
• Customer service
• Phone etiquette
• Multilingual
• Communication skills
Languages
• Spanish - Expert
Certifications and Licenses
Food Handler Certification
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