Customer Service Front Desk
Resume:
BRIANNA FULLWOOD
SUMMERY
Accomplished and driven Customer Service Manager and Client Specialist with 10 plus years of experience in retail and hospitality. Proven ability to manage schedules; meet tight deadlines and offer consistently high-quality service. Congenial, innovative, and enthusiastic contributor and supporter of team goals OBJECTIVE
To secure a challenging career that emphasizes increasing responsibility, personal growth, professional achievement where I may utilize my skills interact directly with clients and grow within a progressive company. EXPERIENCE
CUSTOMER SERVICE LEAD II CHICK-FIL-A
Georgia State University - Atlanta, GA August 2021 – Current
• Provides excellent customer service, anticipating guests needs
• Knowledge of principles and processes for providing customer and personal services. Including handling customer needs, meeting quality standards for services, and evaluation of customer satisfaction
• Greet customers and takes orders; processes cash and credit card transactions
• Maintain a positive attitude towards guests, customers, clients, co-workers, etc.
• Complete restaurant opening and closing procedures and manage deposit
• Perform facility walk-through to assess cleanliness and preparedness at beginning and end of shifts
FRONT DESK RECEPTIONIST LA QUINTA INN & SUITES
Atlanta, GA March 2020 - August 2021
• Established property and concierge service protocols, policies and procedures with property management team.
• Proactively coordinated guest needs with their request and check-ins
• Give full attention to what team members and guests, taking time to understand, asking questions as appropriate, with professionalism and empathy FRONT END SUPERVISOR TARGET
Marietta, GA October 2017 – October 2018
• Oversaw employee work to ensure compliance with company policies regulations, and guidelines
• Developed constructive and cooperative working relationships with others and maintaining them over time
• Consistently exceed daily, weekly, and monthly, sales targets while maintaining costs and keeping employee turnover low
• Knowledge of principles and methods for promoting and selling of products SPECIAL EVENT ASSISTANT NEW VISION GROUP (Various Events) Atlanta, GA January 2016 – March 2020
• Provided remote and on-site admin/event coordination support to Dir. of Events
• Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements
• Oversaw and mangged logistical arrangements of venues and vendors of daily event set-ups and breakdowns
CASHIER/STORE CLERK HOME DEPOT
Marietta, GA - Tuskegee, AL May 2014 - October 2015 S K I L L S
• Adaptable
Training and development
Schedule management
Key relationship development
Detail-attentive
Lead generation
Solution driven
Time management
E D U C A T I O N
Bachelor of Science 2014-15
Business Management
Tuskegee University
Some Coursework Completed
High School Diploma 2014
General Studies
Sprayberry High School
• Completed store opening and closing procedures.
• Merchandising / Stock and Inventory
• Assisted customers with resolutions to disputes and provided general and specific product information C O N T A C T
*******.********@*****.***
Marietta, GA
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