OBJECTIVE

Multi-talented and hardworking individual with strong interpersonal skills looking to utilize my skills to benefit mutual growth and success.

SKILLS

Dependable, Time Management, Self-Motivated, Problem Solving

Experienced in all Microsoft Office applications

Understanding of a business & accounting office practices

Accurately follow oral and written instructions

Strong attention to detail and accurately strives for a positive outcome

WORK HISTORY

February 2023- Present Centra Credit Union Columbus, IN 47201

Customer Service Agent

Answering incoming member services phone calls with concerns or questions

Advise and education members on financial alternatives, products, and promotions

Assist members with Centra phone, digital banking, billpayer, debit/credit card issue

Educate members on services available to the credit union

Maintain compliance with all credit union policies, procedures, and security protocols

April 2019 – February 2023 Lowe’s North Vernon, Indiana 47265

Warehouse Associate

Work safely and accurately on powered equipment needed for the assignment at hand

Drive assigned equipment for the job function assigned for the day

Place labels on conveyable product to go to designated shipping bays

Move freight from one part of the building to shipping bays

Put away freight as it is received by team member

Pick, process and label freight to proper doors for shipping

Work as team to pick heavy freight needed by the stores

Travel to other locations as needed in areas where skilled to assist

November 2011- May 2019 State of Indiana Columbus, Indiana 47201

Assistant Customer Service Supervisor (Tax Analyst 4)

Greet and assistant face to face customers

Provide a high level of customer service with resolution to customers

Examine Indiana state tax returns and contact taxpayers concerning any issues

Post payments from tax payers regarding bills

Print, Copy and Date stamp forms and payment vouchers for processing

Post payments from tax payers regarding state taxes

Educated tax payers in regards to personal or business tax

Interpret state tax laws, rules, and regulations in the compliance process

Research and resolve escalated issues from taxpayers, or other divisions

Train and assistance other customer service staff when needed

EDUCATION

Associates Degree in Business Administration

Ivy Tech Community College, Columbus, In 05/2015

Technical Certificate in Managerial Specialty

Ivy Tech Community College, Columbus, In 05/2013

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