Customer Service Administrative Assistant
Resume:
TIFFANY BAILEY
adx3f6@r.postjobfree.com
Washington, D.C., 20032
I aim to put myself in a position that will elevate my abilities as a leader and potentially manage the operations of a company. My dedication to getting the job done right allows me to perform extremely well and productively. I am a great asset to myself and can be for an organization that is innovative, has an astounding culture, strong core, and allows their employees opportunistic growth.
EDUCATION:
University of Potomac, Washington, DC Jan. 2018-July 2020
Associate of Science in Business Management
Prince George Community College May 2019-August 2020
Certification in Human Resource
ACT College January 2006- June 2006
Certification in Medical Administration
PROFESSIONAL EXPERIENCE:
Administrative Assistant (8:00a.m.-4:30p.m-40hr) 09/20-present
GW Transplant department Washington, DC
Administrative Assistant to the post-transplant team. Serves as a link between the nurses, physicians, and patients by submitting lab orders, setting up telehealth appointments using zoom, creating correspondence, and communicating decisions to resolve work related matters. Assisting the nephrology doctors making sure patients are update on labs and medications. Providing data analyst assistant by submitting surveys to patients for UNOS data base (a non-profit organization that monitors all transplant hospitals).
Perform a variety of clerical tasks, including, but not limited to, answering the phone, scheduling patient appointment, filing, copying, data entry, making appointments, word processing, and the use of other software applications.
Perform a variety of activities in order to maintain orderly and complete departmental files and records.
Develop and maintain a comprehensive annual calendar of activities, programs and requirements.
Performs department-specific functions as identified by the competency / skills checklist.
Respond to written inquires and administrative problems brought to supervisor by members of the immediate staff.
Manage and controls incoming correspondence, forms and assignments.
Assists the supervisor in coordinating and monitor practices and procedures utilized by support staff to ensure compliance.
Recommend procedural changes to improve, expedite and eliminate office management problems.
Disseminate information or new revised administrative policies and procedures to office.
Organization: Adpet at scheduling meetings, preparing agendas, and following up on action items.
Problem-solving: Possess strong quantitative problem-solving and prioritization skills.
Team Lead Scheduling clerk/coordinator (8:30a.m-5p.m-40hr) 03/14 – 09/20
GW Surgery Center Washington, DC
Started out as a Front Desk coordinator. Many other duties were added and then promoted to Lead Schedule Coordinator. Prepared and distributes the daily operating room schedules and maintains the surgery wait list and add-on schedules. Obtained pertinent information on patients scheduled for surgery. Worked with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities. Obtained documents and verifies patient demographic, financial and insurance information using a computerized scheduling system. Cross trained all new employees. Developed and implemented incentive program for all staff. Designed training courses and materials to meet the training needs of the department. Serves as a link between leadership, management and employees by answering questions, communicating decisions and helping to resolve work related matters. Evaluated, screened and interview applicants for positions within the department. Participated in interview and selection process for scheduling clerk positions.
Functional Accountabilities
Support of Manager
Processed documents using PeopleSoft, Microsoft Office, web pages, online systems and various databases.
Coordinated department project work as require.
Provided exceptional customer service to outside managers/supervisor, interacted with various departments at the college level to better serve their business needs.
Prepared and distribute weekly metrics reports related to departmental needs.
Communicated with all levels of management regarding business documents and workflow needs.
Business administration including interoffice and customer relations, with the tact and communication skills to manage a variety of personalities and temperaments while effectively working to deadlines.
Excel in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Maintained the schedule of priority time slots as established by the operating room committee.
Identified and expanded our list of resources by networking and attending various community meetings in attempts to connect with agencies that would benefit our organization.
Marketed to potential and existing contacts by conducting quarterly "drop-off's" of promotional materials
Assisted Supervisor with 4-8 outreach presentations per month.
Administrative Support
Ability to demonstrate ethical behavior that supports the hospital’s mission, values and commitment to compliance with all federal, state and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities.
Knowledge, skill, and ability to use independent action and judgment in solving commonly encountered problems.
Knowledge, skill, and ability to utilize the follow equipment; computer, scanner, fax, copier, phone, keyboard, and printer.
Exhibits professionalism, courtesy and excellent customer service, while interacting with patients, guests and co-workers.
Collected payment due at time of appointment as well as payments for unpaid balances, prepares receipts for all monies collected, and provides copies for reception area, billing office and the patient. Assure that self-pay patients and POS sign financial waivers at each visit.
Performed pre-registration activities to gather demographic information, determines medical insurance coverage, and identifies patients with delinquent accounts, review appointments and registers patients into a computerized system.
Front End Specialist (9a.m. – 5p.m. – 40hr) 07/10-03/14
Medical Faculty Associate Washington, DC
Complied with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations. Provided quality and caring service to all patients. Scheduled all follow up appointments: Communicated with hospitals to schedule procedures at facility, surgical representatives for equipment requests and patients to give pre-operative instructions. Verified diagnosis and procedure codes, insurance eligibility and benefits and obtained authorization for procedures. Worked collaboratively with members and staff across service lines.
Handled incoming calls and acted as a liaison between patients and medical staff, scheduled appointments, scheduled diagnostic testing, and served as backup to the front office coordinator
Greeted and directed patients for appointments ranging up to 400patients per day, test, referrals and information utilizing effective customer relation skills and telephone techniques. Verified patient’s financial and insurance information. Completed all registration for new patients and returned; to include: prepare patient demographics, update returned patient demographics, and collect co-payments. Provided quality and caring service to all patients
Checked and closed out batches for three departments at the end of the day including void payments by making sure all payments received and add up correctly.
Properly trained all new employees as well as oversee the daily operations of front office.
Other administrative duties as assigned by the Office Manager.
Volunteered (times varied - unpaid, 20hr) 02/12 – 08/12
Boys and Girls club Washington, DC
•Conducted prospect research using internet search tool.
•Assisted in the production of letters to donors and foundation funders.
•Maintained Excel spreadsheets, Google Docs, mail-merging/letters, and maintain files.
•Provided support for events to include tracking RSVP’s providing research, help with logistics of event planning and onsite assistance.
•Assisted with follow-up attendees on outreach feedback.
•Facilitated youth outreach marketing.
•Provided input and participate in research via internet & social media / prepared correspondence and.
reports and maintained files for new youth engagement/fundraising activities as needed.
•Provided professional development and support.
•Provided workforce development coaching.
•Answered and screened incoming calls.
Contact this candidate