GLORIA MEREDITH

708-***-****

adx3f1@r.postjobfree.com

**** ********** ****

Royse city, Texas 75189

MOTIVATED TEAM PLAYER

I am a Dedicated Person bringing 25+ years of experience in customer service roles meeting the needs of consumers and customers. Skilled at problem-solving, planning and communication. Great team player. Talented leader offering top-notch abilities ensuring high production level.

09/2011 - 11/2021

Ricoh USA

Bolingbrook, IL

TEAM LEAD

Train and supervise new team members Assigning team members' task for daily duties Data entry & Check shipments against orders

Q&A all products for any damages

Order new parts or replacement part for damage or Incomplete orders maintain all records of machine (daily spreadsheet) Safety committee (member 4 year)

Conducted weekly meeting regarding safety, health procedures support Cross train in other department (shop tech, receiving,front office,shipping) 7/2007 -10/2010

Cedar Pointe Rehabilitation Housing

Berwyn, Il

Receptionist

Greet all visitor, vendor and employers

Handle all daily vendors Organize appointments for daily activity offsite (transportation ) Maintain all logs of daily visitors incoming and outgoing Answer call incoming and outgoings to offices, set appointment,sort mail and delivery to appropriate dept direct call to correct dept or,personals Cross train in different departments ( activity dept, meal prep/delivery,security Weekly office support ( filing, sorting, scanning,prepared meeting room,faxing 06/2006- 06/2007

Qualtex ATM Distribution, Chicago, IL

Customer Service Representative

Maintain and validate accounts for small business and national accounts, this requires extensive knowledge of banking policy and procedures and positive communication skills. Technical support for customer support procedures. Responsible for problem resolution and tracking for specific policy and procedures. Reviewing customer needs and making recommendations with respect to the most appropriate service. 02/1998 - 05/2006

Allstate Insurance Call center

Woodridge, IL

INSURANCE AGENT

Auto and Property Insurance agent for 6+ states

Inbound and outbound sales and service

Cross training (billing and upselling)

Allstate agent office (office mgmt)

Filing, sorting, answering insurance calls and question Placing order,Conference call,Training calls, Telemarketing Organize and maintain all office needs. Marketing

Professional Skills

Safety and compliance Policy and procedures

Effective communication Strong team player

Self motivated

Great Problem Solving Skills

Great Leadership

Always a positive attitude

Always willing to advance

EDUCATION & TRAINING

All line Claim Adjuster license 2022

Forklift Operations Certified 2015

Malcolm X College 2001

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