Rozella Cribbs-Grant

*** ******* **.

Greenville, SC 29607

443-***-****

adx3ec@r.postjobfree.com

Business professional with experience working in the Customer Service and Office Support field. Ability to develop strong internal and external working relationships. Ability to perform in a high pressure environment and willing to accept responsibilities beyond my immediate duties, including managing special projects. Successful at meeting deadlines and highly skilled at prioritizing duties to ensure the completion of tasks in a timely manner.

Areas of Expertise

Proficient in Microsoft Office suites Problem solving and conflict resolution

Exceptional Communication and Interpersonal Skills Prepare communications such as memos and emails

Exceptional customer service and telephone manner Ability to multi-task

Create and maintain filing systems both electronic and physical Attention to detail

Strong organization and time management Skills Ability to work in a fast paced environment, and stay

Excellent work ethic focused on the task at hand

PROFESSIONAL EXPERIENCE

Dick Smith Automotive – Greenville, SC 03/27/2023 – Present

Receptionist

Answering telephone calls of customers inquiring about purchasing vehicles, requesting service appointments, and general information concerning their purchased vehicles. Directing customer calls and visitors to the appropriate sale person for assistance of purchasing vehicles. Distributing gas cards and dealer tags.

MSA Hospice and Home Health – Greenville, SC 10/10/2022 – 02/01/2023

Office Assistant

Greeted visitors, ascertains nature of business, provided information, or introduced visitors to the appropriate person.

Maintained current patient lists and daily census. Answered telephone calls from patients and health providers. Followed up on calls, either by answering inquiries or directing the caller to the appropriate person. Assembled admission packets for new hospice patients as needed. Filed and updated patient information in patient’s charts.

Temporary/Contract Assignments due to caregiving responsibilities at home. 08/28/2017 – 06/10/2022

AARP (MANPOWER/Tapfin) – WASHINGTON, DC 01/07/2020 – 06/10/2022

Contract Analyst

Analyzed contract requests and issued contracts to freelancers, to secure media content. Analyzed data of new and existing freelancers. Analyzed billing codes in order to apply invoice payments to the appropriate department budgets. Uploaded contracts, invoices, and releases into the Integrated Media Planner (IMP) database. Received telephone calls and greeted visitors. Assisted with filing and scanning documents. Communicated with internal and external clients to clarify contract and payment information. Entered invoices into the Navigator (PeopleSoft) for payment processing by the Accounts Payable Department. Contacted freelancers either by telephone or emails, when additional information was needed to submit their invoices.

CERTIS USA (Chesapeake Search Partners, LLC) (Certis USA) – Columbia, MD 10/19/2018 – 02/22/2019

Administrative Assistant

Reported directly to the Product Manager, Vice President, and supported Field Reps with daily requests. Greeted visitors and either assisted with their needs, or I directed them to the appropriate staff to handle their inquiries. I was in close contact with exhibit halls to confirm that exhibit booths were paid for prior to each trade show event. Answered telephone calls and forwarded client questions and concerns to the appropriate staff member. Made sure all invoices for upcoming tradeshows and meetings were paid for in advance.

Rozella Cribbs-Grant

Chesapeake Home Health Care, Inc. (Sparks Group) – Lanham, MD 01/18/2018 – 09/05/2018

Clinical Assistant

Organized file room so that client’s files would be easily retrieved. By organizing the file room, this saved the staff time in searching through folders from several locations. Audited nurse folders by making sure all necessary legal documents were filled out properly.

Amerigroup/Anthem (Randstad) – Hanover, MD 08/28/2017 – 12/29/2017

Administrative Assistant II

Managed the Director’s complex calendar for upcoming meetings and interviews. Prepared and processed invoices through Ariba Spend Management, Voucher Load and check request systems. Scanned archive documents and filed the pdf documents in the appropriate computer file folders. Assisted staff with set-up for special events. Served as a liaison with other internal staff teams.

THE AMERICAN PSYCHOLOGICAL ASSOCIATION (APA) - Washington, DC 10/13/2008 – 10/19/2016

Administrative Assistant II for the PsycINFO Department – Publications and Databases

Clerical support for over 60 staff, and 7 PsycINFO managers. This included updating the databases of the PsycINFO department. Revised information notices, maintained electronic and hard copy filing systems, and assisted with typing assignments. Provided general assistance to management to help maintain the department’s smooth daily operations.

Customer Service: Acted as an administrative liaison for staff and clients.

Actively attended and participated in job specific committees.

Assisted with equipment checks and incident reports. Coordinated maintenance of all office equipment. Coordinated on and off site meetings. Computerized scheduling in Microsoft Outlook. Reviewed and proofread outgoing correspondence, reports, etc. And checked format for grammar, and punctuation.

Financial tracking and check request processing: Supported the department Budget Assistant by processing check requests and logging financial data when the workload levels peaked each week.

Designed project for In-house scanning of legal Copyright documents. By scanning the documents in-house, this saved the company over $15,000 annually. I also prepared over 1,000 documents, as well as books for electronic digitizing going to an outside contractor to complete the work.

Created Excel spreadsheets of tracking information for easy retrieval. Communicated with outside clients to keep abreast of the status of scanning documents to make sure the job was completed in a timely manner. Ensured that all documents were clear and easy to read.

Entering and updating information into relevant databases, and ensuring data is backed up.

Storing hard copies of data in an organized manner to optimize retrieval.

EARTH CONSERVATION CORPS - Washington, DC 05/18/2007 – 03/24/2008

Executive Assistant

Directly supported all aspects of the President and Chief Executive Officer’s leadership. This included managing his complex calendar for scheduling meetings and conference calls with the Board of Directors, and current funders for the youth program. I explored and reported on opportunities to advance the mission of Earth Conservation Corps.

Greeted board members, vendors, and media personnel upon arrival and escorted them to their meeting locations. Assisted with transportation to and from the train station.

Attended confidential meetings, pertaining to the youth and the programs.

Handled and processed sensitive and confidential information.

Made arrangements for travel and hotel accommodations for the President and staff. Ordered office supplies and made sure they arrived in time for meetings and events.

EDUCATION, CERTIFICATIONS AND TRAINING

Completed and received High School Diploma, NY

Completed and received Certificate from Business Careers School, NY - Executive Secretary

Certificate of completion obtained from the Graduate School of Washington, DC - Microsoft Excel

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