Customer Service Administrative Assistant
Resume:
Gabriella Herrera
Corona, United States *****
adx3e9@r.postjobfree.com
Professional Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Hospitality Management
Calendar and Scheduling Software
Catering Marketing
Billing and Payment Processing
Customer Service
Time Management
Strategic Planning
Telephone etiquette
Multitasking
Work History
February 2022 - June 2023
Panera Bread - Corona, CA
Catering Coordinator
Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Oversaw catering orders to verify accuracy and completeness.
Maintained flexible work schedule to meet event needs.
Prepared sandwiches, salads and other specialty items according to customer specifications.
Trained new staff on food preparation and safety procedures.
Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
Built relationships with customers and community to establish long-term business growth.
Implemented systems and procedures to increase sales.
September 2021 - December 2021
Pumpkin Patch - Corona, CA
Food Service Worker
Maintained clean, trash-free workspaces to maximize productivity and safety.
Developed and maintained positive relationships with customers to enhance service.
Greeted customers at counter to fulfill requests and answer questions.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
June 2020 - December 2020
New York Life Insurance Co - San Dimas, CA
Administrative Assistant
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
June 2020
Cava San Diego, CA
General Education
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