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Customer Service Outside Sales

Location:
Shelbyville, KY
Salary:
65,000
Posted:
July 04, 2023

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Resume:

ANDREW C. FEULNER

P: 502-***-**** E: adx3e7@r.postjobfree.com LI: https://www.linkedin.com/in/andrew-feulner-16a26924/

SUMMARY

With over fifteen years of accomplishments in sales and customer relations, I have consistently achieved or surpassed sales objectives. My unwavering dedication lies in creating win-win scenarios and fostering exceptional professional connections. Thriving in customer-facing roles, I am resolute in my commitment to building robust customer relationships and driving revenue growth. I am committed to providing excellent service to both internal and external customers. My notable strengths encompass leadership, self-motivation, customer relationships, and productivity, which have earned recognition.

SKILLS & EXPERTISE

I possess proficiency in all Microsoft Office programs, including Salesforce, SOE, and SAP. Additionally, I have developed excellent analytical abilities and possess strong written and verbal communication skills. As a motivated seller and lead generator, I consistently strive to identify and cultivate new business opportunities and exceed targets. My track record showcases proven skills in building and nurturing customer relationships as well as fostering effective teamwork. I prioritize understanding and meeting customer needs, while also promoting a collaborative and supportive work environment.

E X P E R I E N C E

Home Depot Pro/HD SUPPLY Louisville, KY September 2016 – May 2023

Field Sales Professional

Worked with a diverse range of customers across various industries such as healthcare, hospitality, and education. Throughout my career, I have successfully sold products in multiple categories, including plumbing, electrical, HVAC, janitorial, and safety. My primary focus has always been on building strong relationships with customers and providing effective solutions to meet their needs. Proficiency in Salesforce has been instrumental in managing my territory, which encompassed the state of Kentucky and Southern Indiana with a revenue of $2M. Notably, during the Covid pandemic, I played a crucial role in offering different solutions to a variety of customers. One notable accomplishment was securing a substantial order of 700 electrostatic sprayers for Texas Roadhouse, aiding them in the disinfection of their restaurants. I consistently exceeded expectations, with an impressive average sales attainment of 143%.

INTERLAKE MECALUX Louisville, KY July 2015 – August 2016

Account Executive

Established and nurtured relationships with distributors and end customers, with the aim of developing storage solutions using a diverse range of pallet racking and automated storage options. To ensure customer satisfaction, I collaborated closely with customer service, logistics, engineering, and production teams, coordinating efforts to exceed customer needs and expectations. In the event of any post-sale concerns, I conduct thorough investigations and work towards prompt resolutions. I was responsible for supporting accounts within the state of Kentucky, including several prominent companies such as UPS, Ford Motor Co., Champion Pet Foods, Toyota, and more. It was my consistent goal to meet or exceed sales objectives, consistently striving for excellence in my performance with an average attainment of 136%.

GRAINGER Louisville, KY September 2009 – July 2015

Sales Specialist/In-Market Resource

Provided exceptional product knowledge, sales, and service to customers, assisting them in finding suitable solutions for their business requirements. Actively participating in the branch's continuous improvement process, I also took on the role of a back-to-basics coach. My primary focus was on increasing branch revenue and cultivating strong relationships with customers, Account Managers, and On-Site Service Consultants, allowing for enhanced penetration into existing accounts. Collaborating closely with Account Managers, I supported them in various customer deliverables, including tasks such as product cross-referencing and pricing support. As the branch's In-Market Resource, I offered backup support and assisted the On-Site Service Consultants team at customer locations. This involved managing keep-stock vending machines and overseeing vendor-managed inventory. During my tenure, I worked with notable accounts such as Amazon, Conagra, and Ohio Valley Aluminum. As a constant team player, I consistently led by example, demonstrating a strong commitment to collaboration and teamwork.

GRAINGER Louisville, KY March 2007 – September 2009

Market Sales Coordinator

Responsible for handling and successfully closing sales leads that were submitted by branches within my assigned territory. Working closely with customers, I actively identified additional revenue opportunities and assessed their eligibility for the Onsite Service Program. Furthermore, I played a pivotal role in generating new business leads for our outside Sales Representative, specifically targeting the Conagra Foods market segment. Since assuming this position, I was able to double the output of branch-generated leads. I also worked directly with assigned customers, such as Sts. Mary and Elizabeth Hospital and Global Sports, Inc., in order to boost sales and enhance the level of service provided. As part of my role, I supported Sales Representatives by addressing customer needs and actively generated leads for outside sales initiatives.

BARNES DISTRIBUTION/KAR PRODUCTS DIVISION Louisville, KY November 2004 – February 2007

Business Development Specialist/Account Representative

Successfully acquired new accounts while providing support to service representatives in expanding our presence within existing accounts. I took on the responsibility of leading a team of on-site sales and service representatives, overseeing their efforts to restock customer inventory and drive sales growth. Additionally, I played a key role in supporting the District Manager by coaching and leading the team of sales and service representatives. I had the opportunity to contribute to specialty projects, particularly those involving federal, state, and local government opportunities. As part of this, I completed and passed the General Services Administration (GSA) certification class, further enhancing my knowledge and expertise in this area. A notable achievement during my tenure was the successful acquisition of Crane Naval Support Base as a new account, resulting in an opening order worth $25,000. This accomplishment showcased my ability to identify and pursue strategic opportunities that contributed to business growth. Overall, my dedication and strategic approach led to an average sales attainment rate of 134%.

E D U C A T I O N

QUINNIPIAC UNIVERSITY Hamden, CT 1996

Bachelor of Arts, History

C O M M U N I T Y

INTERNATIONAL EXPERIENCE EXCHANGE STUDENT PROGRAM Louisville, KY 2016 – Present

Host Family

GERMAN AMERICAN CLUB Louisville, KY

2018 – Present

Member and Volunteer

MS WHEELCHAIR KENTUCKY Louisville, KY 1996 - 2016

Volunteer

ANDREW C. FEULNER Page 2



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