Waldemar Stepniak

** ******* *****

Shelton, CT *6484

203-***-****

Email: adx3dw@r.postjobfree.com

Forty years of experience as a Certified IT professional with expertise in desktop/systems support. Experience supporting many users in different environments from home to medical centers.

Professional Expertise/Knowledge/Skills/Abilities

•Excellent diagnostic and troubleshooting skills

•Expert user proficiency to resolve software, hardware, peripherals, and network issues

•Aggressive multi-tasking to achieve lean staffing model adherence

•Strong project management skills to meet or exceed critical mission targets

•Consistently recognized for performance excellence, team collaboration and work ethic

•Experienced in Level 3 desktop support

Professional Experience

02/2017-PRESENT SAINT VINCENT’S MEDICAL CENTER, Bridgeport, CT

FIELD SUPPORT TECHNICIAN

●Assisting medical staff in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.

●Documenting, tracking, and monitoring the problem to facilitate a timely resolution.

●Relying on established guidelines and instructions to perform daily job functions.

04/2013-02/2017 SCHAEFFLER GROUP USA INC., Danbury CT

DESKTOP SUPPORT TECHNICIAN

•IT hardware installation – this includes (but is not limited to) Schaeffler approved desktops, laptops, monitors, PDA’s, USB devices, etc.

•Moving end-user Schaeffler IT equipment – this includes (but is not limited to) PC’s, printers, phones, etc.

•IT hardware maintenance – this includes (but is not limited to) memory upgrades, hard drive replacements, printer maintenance, etc.

•Daily client support activities as assigned by the regional service desk

•Providing support for 400+ users in Level 3 desktop/systems.

•Experienced with Active Directory.

09/2012 - 04/2013 DIAGEO NORTH AMERICA, Norwalk, CT DESKTOP SUPPORT TECHNICIAN

•Implement Windows 7 refresh project rollout

•Imaging, data migration, application installation, printer installation to network.

•Hardware and software rollout issues identification and resolution.

•Customer support and education utilizing Intuit QuickBase ticketing system.

03/2010 - 02/2012 YALE-NEW HAVEN HOSPITAL, New Haven, CT

COMPUTER & INFORMATION SYSTEMS TECHNICIAN

•Identify and resolve hardware and software problems. Microsoft Office software packages, Apple iPad and iPhone, electronic medical record, and proprietary medical applications.

•Diagnose, maintain and service desktop/laptop/mobile and personal data and imaging devices (multiple operating systems).

•Supported 4,000+ professional users in a fast-paced and time sensitive medical environment.

•Implement soft and hardware roll-outs, install and maintain desktop technology in new and existing offices.

•Maintain viable network connectivity as part of IT support team

•Configure and support network and IP-based provider installations.

•Utilized Remedy Action Request System for error management and reporting.

•Applied project management skills to support major initiatives, including customer needs assessment and satisfaction, new offices set ups/equipment upgrades, conferences, etc.

•Cross-functional team member. Initiatives: achieving consensus and support for shared goals.

•Positioned desktop support as value-added by partnering with user groups to achieve their goals.

•Functioned in a consultative capacity and as a solutions provider to internal customers.

•Used data collection, analysis and trending to detect problems and opportunities.

•Individual accountability for 4,000 users’ system support.

•Supported offsite medical office locations and provided support to all levels of the hospital organization.

•Experienced with Active Directory

01/2009 - 02/2010 NORTHERN WESTCHESTER HOSPITAL, Mount Kisco, NY

COMPUTER & INFORMATION SYSTEMS TECHNICIAN

•Technical support: desktop deployment, laptop deployment and installation of workstations.

•Install and upgrade technology including: image, computers, networks and system memory.

•Windows XP environment.

•Supported offsite medical office locations and provided support to all levels of the hospital organization.

2003 – 2011 COMPUTER ON DEMAND, Danbury, CT

OWNER/SENIOR TECHNICIAN

•Developed private sector customer base. Consumers including: small business owners and home-based offices.

•Install LANS and workstations.

•Diagnose and resolve a wide variety of software and hardware problems.

•Set-up wireless networks.

1999 – 2003 KERR/DEMETRON CORPORATION, Danbury, CT

ELECTRONIC TECHNICIAN

•Maintain and repair dental equipment.

•Troubleshoot/restore functionality of PC boards.

•Computer order management using Oracle.

1996 – 1999 CCW INDUSTRIES, Bethel, CT

ELECTRONIC TECHNICIAN

•Computerized coil winding machines maintenance and repair.

•PC boards assembly, testing and repair.

1980 – 1994 Center for Computerized Information Technology for the Government, Warsaw Poland

•Supported and Serviced Mainframe computers and peripheral devices including printers, tape memory, and card readers

Industry TRAINING - YALE-NEW HAVEN HOSPITAL, New Haven, CT

Microsoft Training Classes, March - December 2011

Remedy Tier 7.6 Training, Electronic Remedy Action Request System, October 2011

CERTIFICATIONS

MCP, CompTIA A+

References available upon request

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