Post Job Free

Resume

Sign in

Quality Control Customer Service

Location:
Harrisburg, NC
Posted:
July 04, 2023

Contact this candidate

Resume:

Derrick S. Meade

**** ****** ***** **** **********

North Carolina 28075

704-***-****

adx3dd@r.postjobfree.com

A highly skilled professional with extensive knowledge and experience in the primary health care field within private practice, hospitals and other public facilities. Committed to excellent service in a laboratory setting by performing all duties and responsibilities in compliance with all Federal, State and Local regulations. Seeking a Leadership role within a facility or laboratory environment where I can continue to grow.

SKILLS

Quality Control Work Independently Attention to Detail

Multitasker Analytical Skills Flexible

Supervision Dependable Troubleshooting Laboratory Testing Proficiency Testing Reagent Qualification

Validations Training New Staff Providing Leadership

Maintaining Laboratory Inventory Management Meetings Compliance

PROFESSIONAL EXPERIENCE

Atrium 2021-present

Team Lead/Supervisor

●Communication to staff and client services testing results, missing samples, and special testing.

●Complete the staffing and productivity board during shift.

●Actively looks for ways to improve the performance of the team resulting in improved quality, customer service, productivity, and a reduction in spending. A minimum of 70% of each day is focused on continuous improvement.

●Ensures the quality of testing in area of responsibility. Investigates testing quality issues and implements countermeasures to prevent reoccurrence. Documents abnormal conditions or quality issues and provides feedback to appropriate personnel.

●Ensures the development of standard work and the training and development of Teammates.

●Audits processes to ensure that Teammates are following the established standard work. Coaches Teammates if standard work is not being followed and informs the Group Leader.

●Ensures point of use storage is maintained, including proper labeling, organization, and communication with Materials Management regarding changes in demand, additions, and deletions.

●Maintains 5S conditions within area of responsibility to ensure safety and quality standards are maintained. Uses visual control audits as appropriate. Ensures Teammates are wearing the proper PPE and working safely.

●Informs the Group Leader of any personnel situations that might be considered abnormal or extreme. Catalyst in launching team building activities. Receptive to trends or changes in team spirit.

American Red Cross/Creative Testing Solution 2015-2021

Lead Tech/Supervisor

●Responsible for daily operations and testing activity for automated and manual test procedures, which includes reagent qualification, reagent receiving and reagent request.

●Performs automated and manual test procedures on blood samples to assure the safety, potency and purity and Grifols Panther, Abbott Prism, Vitros Sars-CoV2 and Ortho Verseia clinical instrument.

●Oversees and performs routine and priority testing for COVID-19, West Nile Virus, Zika Virus, Babesia Virus, HTLV-I/II, HCV, HIV-1/2, HBsAg, T. Cruzi and HBC.

●GMP laboratory experience, CLIA certif. Oversight CAP, comparison, validation and OSHA requirements.

●Recognize and identify testing irregularities, equipment problems, errors and other potential problems that may adversely affect test performance or results. Participates in discrepancy resolution of unusual or unexpected results. Perform new testing quality control and assessment; interpret manual and automated testing procedures on blood samples in the laboratory. Provide work direction to laboratory staff SOP and job aid; ensure testing is performed accurately and efficiently. Maintain accurate, complete and legible records. Maintain inventory of reagents equipment and supplies necessary for the testing performance. Performing competencies and training on different panels. Understanding, comply with federal and state regulations. Understand reagent stability and follow manufacturer recommended storage conditions. Provided leadership and guidance to laboratory personnel and managed Lab Tech time keeping and paid time off.

●Safety committee-Responsible for weekly eyewash and shower check. Monthly fire extinguisher check, PPE daily check and participates in process improvement teams, physical, chemical and biological hazards safety.

Duke University Health System 2010-2015

Clinical Technician III/Lead Tech

●Prepare and initiate special tests and procedures, lab management, Epic and Beaker proficient.

●Point of Care Testing, phlebotomy and specimen management, Quarterly American Proficiency Institute Testing.

●Communicate in a professional and courteous manner with patients, family and medical personnel.

Presbyterian Carilion Labs 1997-2010

Laboratory Technologist III

●Monitor quality control of laboratory tests and procedures.

●Outcome reporting to senior medical technologists and physicians.

●Insurance data collection, reporting and billing quality assurance

Presbyterian Hospital (Central Lab) 1996-1997

Laboratory Technologist II/ Phlebotomist

●Wellington Nursing Home - blood sample collection and delivery

●Hunter Wood Rehabilitation Home-specimen collection and delivery within nursing home environment.

●Specimen Courier - specimen collection and statistical reports delivery from local physicians

Presbyterian Hospital (Cancer Unit) 1994-1996

Laboratory Technologist I/ Phlebotomist

●Nutrition Department – patient dietary preparation and analysis.

●Phlebotomy - blood collection

EDUCATION

Winston-Salem State University Winston-Salem, North Carolina 1992-1994

Laboratory Technology III Certification

Barber- Scotia College Concord, North Carolina 1988-1992

Bachelor of Science (Biology)

References are available upon request.



Contact this candidate