Thomas LaPlante

Post Office Box *** adx3d8@r.postjobfree.com

Stillwater, New York 12170 518-***-****

Summary Of Qualifications

Self-motivated, focused, and highly organized professional with 30+ years of experience in wide ranging business management and operations roles. Versatile professional with excellent organizational and communication skills with the ability to communicate clearly and effectively with diverse populations. Proven ability to interface and communicate effectively with employees while maintaining strategic business partnerships. Possess strong organizational skills and the ability to be self-directed in fast-paced environments with minimal supervision. Provide a solutions-focused attitude and recognized as a competent decision-maker with a keen ability to identify, analyze, and minimize operational issues. Proven ability to prioritize and complete multiple tasks independently and on time. Highly skilled in profit and loss management, pricing strategies, competitor and market analysis, employee negotiation, staffing, vendor relations, management reorganizations, food service, and human resource initiatives. Expertise in strategic business planning, new business acquisition, renovations, sales and market plan execution, cost containment, customer service, staff training, supervision, and employee mentoring. Skilled at fostering a culture of trust throughout the organization while working collaboratively to build a positive and engaging work environment.

Professional Experience

Holiday Inn Saratoga Springs, NY

Executive Chef 2011 - Present

Oversaw all food and beverage operating aspects of 168 room hotel with 140 seat restaurant and bar area along with 10,000 square feet of versatile and multi-functional meeting and banquet space.

Displayed expertise in strategic financial planning to increase profits, new business marketing, event planning, plan execution, cost containment, customer service, staff training, and employee mentoring.

Ensured the quality and cleanliness of the restaurant front and back of house areas through daily coupled with operational team huddles designed to promote camaraderie among team members.

Generated maximum financial and operational performance within the framework of the Division and Hotel Mission Statements, specific direction, and established policies and procedures.

Created and implemented a new-hire process and training for successful on-boarding.

Developed and marketed an event schedule for Bookmakers Restaurant and Lounge featuring nightly activities (i.e. Trivia Night Tuesdays, Live at Five (live music) Fridays, etc.) which drove the restaurant to exceed budgeted revenue expectations by 18.9% year to date through October 31, 2022.

Communicated, implemented, and followed organizational goals as well as human resource policies and procedures while maintaining positive employee relations by creating a responsive and open work environment at all times.

Outback Steakhouse Clifton Park, NY

District Manager 1991 - 2010

Ensured maximum profitability in district of twenty-two profit centers in accordance with corporate guidelines through aggressive revenue maximization efforts coupled with stringent spending and staffing guidelines.

Developed operating and capital budgets for each individual restaurant and physical plant.

Initiated and implemented training on human resources programs to educate employee appropriable resulting in a reduction in turnover and an increase in employee satisfaction as measured by annual associate satisfaction survey results.

Developed and implemented process improvements, resulting in a reduction in operating costs and an increase in sales.

Directed and managed operations to assure optimum performance and continual improvement in the five key result areas (guest satisfaction, associate satisfaction, top-line revenue, gross operating profit, and market share).

Provided effective performance management coaching, insights, and feedback to workers to influence appropriate and predictable outcomes. Experienced in evaluating and calibrating performance results and objectives across individuals, teams, and regions to ensure goal achievement and internal quality.

VOLUNTEER WORK

Habitat for Humanity

oAssisted with fundraising projects designed to help families build and improve places to call home.

Ronald McDonald House

oPrepared and donated meals for families of those suffering with terminal illness.

Red Cross Disaster Volunteer

oAssisted the Federal Emergency Management Agency with the Providing of food, shelter, comfort, and care to those adversely affected and displaced by hurricanes.

EDUCATION

Eastern Florida State College, Associate Degree of Business Administration, 1992

ADDITIONAL TRAINING AND CERTIFICATIONS

ServSafe Certified

TiPS Certified

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