CURRICULUM VITAE

PERSONAL DETAILS

NAME: Lavina Awino Okumu

I.D. NO: 32473305

GENDER: FEMALE

DATE OF BIRTH: 1994

NATIONALITY: KENYAN

RELIGION: CHRISTIAN

LANGAUAGES: ENGLISH / KISWAHILI

MOBILE NO: 070*-******

E-MAIL: adx3d1@r.postjobfree.com

OBJECTIVES

Proficient individual interested in corporate Travel consultant position will utilize

Vast travel knowledge and commercial travel agency experience while learning and developing

Hands on experience to benefit the team goals and corporate mission

ACADEMIC ACHIEVEMENTS

2015 – 2016: Zetech University College

Certificate attained Diploma in Travel and Tourism

2014: S.t Joseph’s Mukasa College

Certificate attained Computer Packages

2010– 2013: S.t Barnabas Girls High School

Certificate attained Kenya Certificate of Secondary Education

2002 – 2008: Marry immaculate primary

Certificate attained Kenya Certificate of Primary Education

WORK EXPERIENCE

2017 OCT _2021 JAN MULTICHOICE KENYA

Social media agent

2016 June – 2017 JUNE Jamat Travel Agency

Position Consultant Assistant

DUTIES AND RESPONSIBILITIES

•Responding to enquiries regarding hotels & safaris within 24hrs

•Create and sell innovative tour packages to meet market demand

•Prepare itineraries to the various destinations of interest

•Doing research and producing periodical newsletters with current offers to be sent out to clients

•Doing tour bookings – both inbound and outbound

•Doing regular check on the company website to ensure its up to date and running smoothly

•Ensuring KWS park rules & hotel regulations are made clear to tourists

•Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale

•Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates

•Ensuring the rates files are orderly & up to date

•Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels

•Arranging to see vehicles (and if possible be accompanied by customer reps) before start of service to ensure quality and minimize customer complains

•Briefing drivers before they depart for safari

•Preparing welcome pack for tourists before departure for safari

•Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E.g. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)

•Being on standby ready to provide solutions in case of mishaps during safari

2016 June – 2017 June: Jamat Travel Agency

Position Customer Service

DUTIES AND RESPONSIBILITIES

•Receiving visitors and attending to them. Answering phone calls and attending to clients. Processed high volume phone calls and attended to clients in record time, significantly enhancing customer experience, and customer loyalty.

•Resolve customer complaints via phone, email, mail, or social media. This gave skills on smooth way to resolve customer complaints without creating a bigger problem.

•Advise on company information and also inform customer of deals and promotions of the organization.

•Take payment information and other pertinent information such as addresses and phone numbers.

•Place or cancel orders. This also gave me skills on attempt to persuade customer to reconsider cancellation of orders.

•Updating website of the organization.

•Managed all petty cash transactions.

•Computed and filed every month on a timely basis VAT, PAYE, NHIF and NSSF.

•Executed timely and accurate reporting and ensuring proper records were maintained by reviewing general ledger accounts reconciliation.

PERSONAL ATTRIBUTES

•Goal oriented and committed to excellence

•Team player and self-motivated

•Able to work and learn with minimal supervision

•Clear communication and able to use positive language

•Human relation and group leadership skill

•Stress tolerance

•Patient

•Willing to learn

REFEREES:

•MR PETER WAMBUA

PO BOX 50054

NAIROBI

072*******.

•ANAB HAJI

Director at; JAMAT TRAVEL AGENCY

PO BOX 70207 - 00400

NAIROBI

072*******.

Contact this candidate