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Customer Service Team Members

Location:
Dakshin dhoka, Bagmati, Nepal
Salary:
As rule
Posted:
July 04, 2023

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Resume:

RESUME

CAREER OBJECTIVES:

To further enhance my career and experience, looking for a challenging position by which I can utilize my capabilities and experience in this new dynamic business world where is a need to share broad co-operative efforts through sound planning and creativity for all development of the company and develop my career in the respective field where hard work and dedication is appreciated.

STRENGTH:

Enjoy the challenge in new situation and expect to make a positive contribution,self-motivated with an ability to work individually as a part of the team a pro-active an honest, dynamic, hardworking, enthusiastic, and good team player and prove myself as an asset for the organization able to work well under pressure.

Name Mira Pokhrel

Nationality Nepali

Date of birth 2037-12-15 (B.S)

Marital Status married

Father’s Name Tej Narayan Pokharel

Spouse Name Tekraj Paudel

Per. Address Dayanagar 03 – Rupendehi, Nepal

Mobile 985*******,985*******

Email adx3d0@r.postjobfree.com

Temp. Address Panipokhari Kathmandu.

Language Spoken Nepali, English & Hindi

Education

2017 Humanities and social sciences (BAD 3 Years)

Specialized: Economics

Tri-Chandra Multiple Campus, Kathmandu

42.86%

2003 HSEB

Faculty: Management

Public H.S. School Dayanagar, Rupendehi

46.40%

2061 S.L.C

PublicHigher Secondary School, Dayanagar, Rupendehi

54.53%

Experience

2006-2007 Trainee Assistant

Personal Secretory of CEO, AGM & Senior Manager

Global IME Bank Ltd. Kantipath KTM.

August 2008 to Nov 2009 Assistant

Global IME Bank Ltd.

Kantipath, Ktm ( Cash and CSD Départements)

Nov.2009 to Nov. 2013 Senior Assistant

Global IME Bank Ltd.

Kantipath Kathmandu

(Retails lending Service Département)

Nov.2013 to March 2019 Jr. Officer (Opération In-charge)

Global IME Bank Ltd.

Panipokhari, Kupandol, Anamnagar & Gongabu

.

Training & Assignment

Basic Education (Ms-Word, Ms-Excel, Ms-PowerPoint, Email & Internet) From Excellent Computer Training Center, Shantinagar Kathmandu.

Internal Office Training of global IME bank like ( In house training on customer service, instruction course on credit, comprehensive course on operation, NRB directive & regulatory compliance,DP secure system, New feature of internet banking, operation risk management, AML,CFT, KYC & CCDD, Letter of credit and Trade Term, Marketing and banking service, comprehensive branch operation and AML-KYC & AML-KYC In perception with NRB directive).

Skills & Personal Attributes

Willingness to participate in a learning environment with seniors

Behavioral knowledge of working within a team environment, Treating all team members with care and respect & assigning of other team members as needed and actively participating in team work and project.

Prioritizing work and meeting deadlines.

Approaching people on the face-to-face on indirect environment.

Possess good oral & written communication skill.

Knowledge and Personal Capabilities

Have Sound knowledge of Bank and several financial institutions.

Have a sound knowledge on the account maintenance of organizations.

Excellent in Nepali typing and other MS office packages.

Have sound capacity in dealing with English, Nepali and Hindi and many other local Languages.

Possessed a two wheeler license and have perfect driving skill.

Have full knowledge about credit section, account section, Opération & customer service in Banking Sector.

Reference:

1.Buddha Raj shrma

Director Nepal Rastra Bank, Kathmandu.

Cell No: 985*******



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