Jacqueline A. Quarles

Phone: 301-***-****

Capitol Height, MD 20743 Email: adx3cy@r.postjobfree.com

High performing professional with 10 years’ experience delivering high-impact work in the administrative work field. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high-priority goals. Confidence and ability to thrive in a fast-paced setting and leverage skills in time-management, communication, creativity, problem-solving and attention to details to enable team success. Committed to lifelong learning and going the extra mile to contribute to facilitate continuous improvement.

Areas Of Expertise

Customer Service

Management Skills

Strategic Planning

Training & Mentoring

Workplace Diversity

Written/Oral Communication

Project Management

Phone Systems

Document Management

Calendar Maintenance

Customer Care/Follow Up

Conflict Resolution

Confidentiality

Record/Inventory Control

Vendor Logistics

Time Management

Analytical Skills7-

Flexibility

Anybill

Education

University of the District of Columbia; Associate Degree in applied science administrative office management [2010]

Certifications

Business Administration Certification

People Tracking Certification

Management in Business Certification

Auditor Beginners Certification

Technology Experience

Microsoft Office Suite

Outcome Tracker

Customer Relation Management (CRM) Database

QuickBooks

IPS & Prism Programs

Customer Communication Network (CCN) Database

Marcum / Sage

DC Tools

Windows

Adobe

Lotus Notes

Internet Explorer

Google Chrome

Zoom

Google Suite

Teams / Teams Doc

Doodle Poll

Survey Monkey

Cloud 1 drive

OneDrive / SharePoint / Cloud

Professional Experience

USAging June 2018 - Current

Office Manager

Perform all Administrative / Office Manager duties including but not limited to:

Greet all guests and visitors and provide general support to visitors.

Answering telephone calls; directing them to relevant staff

Organizing and maintenance companies to keep the office clean and safe and ensure its appliances are in good working order.

Manage CEO schedules, calendars, and appointments.

Work with Senior Management to improve office operations and procedures.

Ordering, keeping supplies stocked and keeping inventory of all office supplies.

Point of contact to communicate with Vendors and Building Management

Key person to solve office phone issues.

Support Onboarding and Offboarding activities for staff.

Coordinate weekly, biweekly, and monthly meeting schedules and agenda.

Cordinate and facilitate meetings with vendors via zoom and or conference calls.

Creating and taking minutes for meetings

Coordinate annual conference exhibitors and sponsors registration.

Provide prompt, accurate, and friendly customer service that includes responding to inquiries, board members, members across the USA.

Adapted to changing priorities, demands and timelines through analytical and problem solving.

Greet new employees and help them acclimate to their environment.

Job posting on several websites.

Manage Director’s schedules to schedule candidates interview.

Handles confidential information from CEO and Chief’s and Directors

Problem solver for staff printing issues.

Key person to screen resumes for job opportunities with the organization.

Responsible for general management of all office operations and human resources processes

Provides administrative support to the accounting department.

Provides and created weekly and Monthly reports in Marcum system.

Supports staff in areas of need or as requested and directed by supervisor.

Organize and schedule meetings and appointments and conference room schedule.

Coordinates special projects as assigned.

National Association for Social Workers (NASW) 2014 - 2018

Administrative Assistant

Provided high level assistance to the Ethics Department.

Planed and directed the day-to-day administrative management activities of the organization.

Collected, processed, organized, and managed all files in accordance with the appropriate NASW instructions or guidelines.

Composed, edit, and review correspondence and other documents via Microsoft Word, in accordance with the NASW correspondence manual and other guidelines.

Ensured rapid responses to all e-mails, phone calls, visitors, and inquiries from managers, clients, and other agencies.

Created and maintained manual and/or automated ethics filing systems and database.

Drafted, edited, and finalize documents for senior management; ensure documents were free of error.

Organized and set up all conference calls for staff and guests, ranging from 2 to 500 people.

Scheduled and manage the demanding and quickly evolving schedules based on priority, preference and current office commitment; schedule appointments, meetings, conferences, speaking engagements, site visits, and office social activities; maintain, update, and share the outlook calendar with senior leadership; arrange transportation for staff.

Evaluated and advised methods and procedures for providing administrative support systems such as records, communications, directives, forms, and files.

Provided travel budgetary information for personnel and prepare travel reports, as requested; oversee the preparation of all travel orders and vouchers; complete all travel logistics domestic and international.

Prepared and attended weekly and monthly ethic meetings and conferences with other staff members; took and distributed minute’s notes.

Advised management of procurement regulations and procedures; initiate and process requisitions for supplies and services.

Registered employees for mandatory developmental training; update training courses; add training certificates, and update profiles.

Coordinated meeting venues and logistics; notified attendees; prepared agendas, briefing materials, supplies and equipment.

Maintained and updated worldwide ethics phone list.

Carefirst Blue Cross Blue Shield 2012 – 2014

Executive Assistant

Coordinated and supervised various training seminars; assembled handouts; prepared agendas; created name badges and took meeting minutes.

Created and updated Excel spreadsheets, on a quarterly basis of budget allocation data.

Composed, proofread, or edited formal general correspondence, memoranda, or short reports for internal and external circulation.

Created and maintained manual and/or automated filing systems and database.

Arranged all catering services for external meetings.

Handled all arrangements for domestic travel.

Managed the Vice President and Directors calendar; updated, scheduled, or canceled meetings and travel.

Processed purchase requisitions.

Oversaw and attended high level meetings and conferences, prepared meeting minutes.

Greeted visitors; answered and screened telephone calls and assessed the nature of business; responded to requests for information and aided.

Placed and expedited office and paper supplies.

Received, screened, and distributed incoming and outgoing mail.

Pension Benefit Guaranty Corporation 2008 – 2012

Executive Assistant

Led a team of 13 junior support staff by setting and overseeing administrative policies and procedures.

Provided administrative support to the Director and Chief Management of division.

Organized the orientation process and paperwork for new administrative support staff.

Ensured follow-up on issues arising from meetings and special projects; discussed questions and/or concerns with management.

Prepared travel arrangements and vouchers.

Scheduled and managed the demanding and quickly evolving schedules based on priority, preference and current office commitment; scheduled appointments, meetings, conferences, speaking engagements, site visits, and office social activities; maintained, updated, and shared the outlook calendar.

Assisted with interviews of potential candidates for new employment and trained/mentored new employees on regulations, policies, and procedures.

Distributed special assignments to the Junior Program Support staff.

Created customized letters and applications for the participants.

Reviewed outgoing correspondence for correct spelling and grammar usage.

Prepared reports, forms, materials for meetings, and other documentation.

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