Project Manager Customer Service

Antoinette Williamson

***-** ***** *** ***.*G • Jamaica, NY 11434 • 718-***-**** • *************@***.*** PROFESSIONAL SUMMARY

Reliable, quick learner, with strong interpersonal and communication skills. Self-motivated strategic thinker and team player with demonstrated leadership ability who can work well under pressure and aim to meet deadlines. SKILLS

• Organizational skills

• Critical thinker

• Multi-tasker

• Time management

• Problem solving

• Decision making

• Researching

• HIPPA compliance

• Computing & Data entry

• MS Word, Excel and PowerPoint

EXPERIENCE

Breeze Restaurant 2016- Present

Project Manager Queens, NY

• Successfully coordinate and manage restaurant operations, ensuring smooth functioning of day-to day activities.

• Efficiently manage inventory levels, tracking of stock, and coordinate with suppliers for timely delivery of ingredients and supplies.

• Effectively manage payroll of 20 employees across two shifts ensuring optimal resource utilization

• Supervise a team of 20 fostering a positive work environment and achieving operational efficiency.

• Planned and executed weekly occasions, providing memorable experience for customers and boosting customer loyalty.

• Organized and host 70 party events, delivering exceptional service and exceeding customer expectations Queens Hospital Center 2008 – Present

Patient Care Associate Queens, NY

• Schedule follow up appointments for patients up on discharge from hospital, using Quadra Med software.

• Perform venipuncture for blood collection and finger stick for glucose testing, skin care and post mortem care.

• Print and label specimens to be sent to lab, using Quadra Med software.

• Performed 12 leads Electrocardiograms, using appropriate established procedures and place patients on continuous cardiac monitoring.

Queens Hospital Center 2004 – 2008

Certified Nursing Assistant Queens, NY

• Recorded and measured blood pressure, pulse, respiration and temperature; collected specimens and sent to lab for testing.

• Observed and documented patient status and reported patient complaints to the Case Manager for follow up.

• Adhered to safety guidelines, hospital polices, company rules and regulations at all times.

• Provided necessary supplies, support, and assistance to medical staff and patient for unit specific procedure. Grady’s Liquor Store 1991 – 2004

Manager Queens, NY

• Maintained cash control, counting funds at the beginning and end of each day/shift.

• Coordinated store procedures with special focus on customer service, by assisting customers when possible and answering questions regarding product contents.

• Supervised 10 store workers, by planning and delegating appropriate responsibilities to ensure smooth flow of operation.

• Made price changes as needed and updated computer to reflect accurate pricing.

• Collaborate with management in reference to supplies and inventory.

• Maintained office inventory, attendance worksheets, work rosters, and payroll for the store.

• Prepared shift schedules and assigned personnel for particular shift. EDUCATION

Master of Business Administration – Project Management August 2015 American InterContinental University Schaumburg, IL Bachelor of Science Information System Management June 2011 York College, City University of New York Queens, NY

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