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Customer Service Process Engineer

Location:
Windsor, CT, 06095
Posted:
July 04, 2023

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Resume:

Margaret Fariss **** Windsor Station Dr.

Windsor CT 06095

802-***-****

adx3c2@r.postjobfree.com

Summary

+B.S. Chemical Engineering – experience in project, process, product development and customer support

+30 years in manufacturing and with: polymers, inks, coatings, adhesives, extrusion, reactions

+Experience in QA systems, statistical analysis, and audits from BRC (food pkg) to ISO13485 (medical device)

+Customer relationship focus for 5+ years

+Specifying, Installation, and Start-Up of various Process Equipment Projects

+Process configuration and material selection specialty – how to maximize profit with non-obvious solutions Work Experience (Older to Newer)

. Chemplex – (1980-1986)

Plant Engineer then Customer Service Engineer

+Increased plant yields by 11% by keeping a steady output rather than push maximum output

+Trained operators in statistical analysis and quality circles group decisions

+Solved customer issues by teaching: best practices for maintenance set-up, and appropriate operating settings for extruders

+Decreased downtime from 13 days on average to 3 days when plant down for hydrostatic tests. Used a solvent to help evaporate water from narrow passage heat exchangers.

. James River (now Printpak) – (1986-1992)

Product Engineer then National Accounts Customer Service Engineer

+Developed new products (print and extrusion or adhesive lamination) for cheese and snack markets

+Solved customer issues by either designing the appropriate structure for their machine or by helping them with the way their machine is set-up and maintained

+When in National Accounts – turned around bad customer relationships in short time period

+Won Package of the Year Award from Packaging magazine for Reclose Frozen Waffle Package

.DRG (now Amcor) – (1992-1994)

Sr. Process Engineer for Printed, Coated, Laminated Medical Packaging

+Continuous improvement in a Deming inspired company

+Focus on improving statistics for coating weight and time for product changeovers.

+Came up with the idea of solventless adhesive “puddle stirrer” to fix even low incident rate delam

.Lawson Mardon (now Amcor) – (1994-1996)

Sr. Process Engineer for Medical Retort Foil Laminations

+Got new plant up and running and meeting customer specifications on bonds in laminate

+Improved print to slit (sideways control) performance by improvements to a slitter installation

+Found system problem (solvent in parts cleaner) that was causing product failure

.Flexicon – (1996-1998 plant closure)

Technical Director for specialty “Hard to Hold” adhesive laminations

+Developed appropriate structures for “hard to hold” market (alcohol, iodine, etc)

+Won packaging award for a curable gasket package

.Pac One – (1998-2001 plant closure)

Technical Director for Flexo Printing & Adhesive Laminations

+Developed new child proof but clear box overwrap

+Managed 3 shift/2 plant Quality Departments as well as: Technical, Cost Estimating, and Purchasing

+Developed new test methods to better predict laminate performance under heat/oils

.American Packaging – (2001-2003)

Sr. Process Engineer – brought in to turn around plant to profit

+Fixed modes of failure for many products (adhesive delamination, high residual solvents, telescoping)

+Turned an old closed line into a functioning press/coater certified to make dairy lidding

.Cenveo – (2003-2005)

Customer Service for publication printing

+Managed customer requests and large SAP database

.Questech Metals – (2005-2007 the death of the housing market) R&D Manager for manufacturer of polyester based decorative tiles

+Took a 4-step batch process to a continuous process for polyester resin (with metal and pigment additions) in flexible molds and maintained quality via pre-testing of ingredients

+Invented a viscosity test method to allow predictions of appropriate catalyst level for each new lot of resin

.Fariss Systems Consulting– (2007-2010)

+Making document systems for “health and safety” and developing purchasing strategy software programs

.Materion – (2010 – 2018 then back again and current) Sr. Converting Engineer for Precision Slitting of Medical Device Film components

+Maintain procedures for slitting, cleaning, and inspection of webs for medical devices

+Run IQ, OQ, PQ programs for various new products and equipment changes

+Installed new continuous electrical resistance monitor

+Established process conditions new clean room slitting equipment to run without using any nip points

+Specified, installed, and brought into effective use new slitters and rewinders and clean room

+Invented new packaging of roll products to prevent changes to coated surfaces (wet-out)

+Improved slitting yields on difficult 1.5 mm wide slit ribbon product

.Amcor – (2018-2020 plant closure)

Process Engineer for Printing, Coating, Lamination, Slitting for Food Packaging

+Fixed a process with 50% scrap and failures at customer

+Developed process conditions to run difficult to wind products (peel and reseal)

.Materion – 2020 back again, current employer – division closing 12/31/20



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