Sales Associate Customer Support

Kevin P. Bier

(***) *** - **** ************@*****.***

www.linkedin.com

Education:

The Pennsylvania State University University Park

Bachelor Degree in Security Risk Analysis

Professional Experience:

Gunther Volkswagen / Volvo Delray Beach, FL April 2022 - April 2023

Sales Associate

●Sold on average 12 cars per month, exceeding company quota

●Successfully worked with customers and sales management to reach price agreements and explain all warranty, sales, and option package procedures.

●Effectively guided and supported client relationships throughout the sales cycle resulting in positive feedback, referrals, and customer satisfaction

●Managed sales negotiations and financing options

Trevdan Inc Chester Springs, PA May 2020 – June 2021

Manager / Dispatch

●Assisted in daily operations by fulfilling customer orders and managing the logistics and scheduling of shipments.

●Oversaw employees to ensure the highest level of safety within the company by holding safety meetings frequently.

●Managed inventory levels by completing quarterly inventory counts to ensure no negative variances.

●Worked with Project Managers to provide them with the material needed at the requested time for the completion of each job.

Minitab State College, PA January 2020 – May 2020

Technical Support Engineer Intern

●Diagnosed and resolved operating system, hardware, and software program problems to root causes.

●Front line customer support for installation and licensing for the product suite offered by Minitab.

●Handled incoming customer communications and replied with efficiency and technical accuracy.

Comcast Newark, DE May 2019 - July 2019

It Support/ Installation

●Responsible for the initial setup of all computers monitors and cellular devices for each working station before the arrival of employees

●Downloaded Comcast software on all computers before setup and wire management was complete

●Diagnosed and troubleshot Windows processing problems and applied solutions to increase company efficiency

●Assisted employees if they had any problems at their workstation

Holod’s True Value Lafayette Hill, PA May 2015 – May 2019

Rental Technician/ Sales Associate

●Inspected all rental equipment before being made available for customer use

●Loaded, delivered, and set up all party rental for customers

●Collected, identified, priced, and organized inventory

●Identified equipment by various names and provided relative information in helping to ensure the customer has rented the proper equipment for their project or event

●Provided safety instructions to customers for each piece of equipment rented

Skills:

●Excellent business analysis skills, including strong communication abilities

●Ability to upload, clean, and organize data in Tableau

●Experienced in the fundamentals of SQL database Ability to design queries to create and manipulate data within a database.

●Apply statistical theories by analyzing and interpreting data using SPSS

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