Front End Customer Service

Location:

Posted:

July 04, 2023

Michelle DeWitt

Hartsburg, MO

417-***-**** ********.******.***@*****.***

Skills

• Successful service writer

• Customer support and service-including handling customer complaints

• Communicates effectively with team members and support

• Multiple line telephone etiquette

• Data entry

• Vendor management (large and small)

• Time management-including staff schedule coordination

• Supportive teammate

• Impactful leader

Professional Experience

October 2003-March 2023

Bass Pro Shops/Tracker- Lead Parts Associate/Service Writer, Columbia, MO August 2015-March 2023

• Singly responsible for writing all service work orders with accuracy and precision

• Provided timely updates to customers regarding work required and estimates of repairs and maintenance

• Responsible for freight delivery, unloading, and other transportation logistics

• Creating and receiving purchase orders from multiple vendors (Mercury, Arctic Cat, Tracker, Tracker Off-Road, etc.)

• Exceeded company standards in maintaining nearly 4,000 parts in inventory

• Stocking and supporting the sales floor when needed to provide exceptional customer service.

Bass Pro Shops- Hunting Inventory Control Associate, Springfield, MO October 2009-August 2015

• Maintained inventory integrity and accuracy, ordered, received, and invoiced to ensure a positive customer experience

• Responsible for creating and running data reports in effort to control inventory regularity

• Created weekly schedules for approximately 50 employees (~1,000 hours) across 6 sub- departments

Bass Pro Shops - Front End Assistant Manager, Springfield, MO July 2004-October 2009

• Opened and closed the front end of the store to guarantee safety and satisfaction for employees and customers

• Managed and deposited store earnings (from $100,000 - $1,000,000+) to ensure accuracy in profitability

• Coordinated schedule for front end employees and satellite registers that routinely exceeded $2.5 million in weekly sales.

• Responsible for interviewing, hiring and training staff for front-end store team Bass Pro Shops-Seasonal Cashier, Springfield, MO

October 2003-July 2004

• Welcomed customers to ensure great first impression

• Thanked customers with a smile to guarantee they have a pleasant conclusion to their shopping experience.

• Maintained cash drawers to company standards

• Followed all organizational policies and procedures Achievements

• Bass Pro Shops Associate of the Month-Four times

• Store Associate Trainer Recognition-Two times

• Certified BPS Store Trainer for Grand Opening locations (San Antonio and Finger Lakes)

• Management Elected Committee Participant for Store BBQ, Store Luncheon, and Store Christmas Committee