Administrative Assistant Customer Service

KEIRSTIN BOWERS

***** ******** ******

Philadelphia, PA 19154 Phone 267-***-****

adx394@r.postjobfree.com

Professional Summary

Passionate law enforcement officer for the Philadelphia Police Department. As a first responder I bring leadership skills to the protection of life & property. I possess the ability to maintain my composure under crisis conditions & emergencies; and utilize excellent decision making skills. My determination to go above and beyond to support my brothers and sisters in blue and to serve the community is second to none. Experience

Police Officer - January 2019-- Current -Philadelphia Police Department

• Support the community while upholding laws and assisting citizens

• Respond to both emergency and non-emergency calls

• Support the Fire and EMS Departments

• Report to supervising Officers and Chain of Command

• Uphold detailed reports for all calls for service and motor vehicle accidents

• Complete all reports in a timely manner while still offering services to the community

• Communicate with all citizens during calls for service

• Respond to high stress situations in the appropriate manner for a positive outcome

• Maintain all certifications & keep qualifications current through training

• Handle confidential information on a daily basis Intake Coordinator - August 2014- November 2018 -Southeastern Home Health Services – Bristol, PA

• Efficiently greet patients and health partners, answer phones call on a multi-line phone system

• Route calls to the appropriate departments

• Collect and enter patient registrations and demographic information

• Verify and confirmed active patient insurances and confirm changes with the authorization department

• Develop and create patient charts (registration, medical insurance cards, HIPAA forms etc.)

• Serve as a liaison between the patient, clinical staff and business office

• Preemptively coordinate efforts with the business office to handle patients without insurance & delinquent balances

• Manage patient check in / check out process including scheduling follow up appointments, if needed Warehouse Associate - August 2013- July 2014 -Airline Hydraulics Corporation Bensalem, PA

• First line responsibility for efficiently coordination and executing incoming FedEx and UPS shipments

• Plan and execute shipments in support of the company’s policy an procedures, to meet customer’s specification

• Ensure accuracy of all shipping documents and gather and maintain all data relative to shipping activities

• Prepare shipping documents ensuring 100% accuracy

• Observe and demonstrate all workplace safety procedures Administrative Assistant - June 2009- October 2012 -East Coast Transport, LLC

• Report to the President of Sales and given the responsibility of executing important tasks

• Answer phone calls on a multi phone line system & determine the correct department to best handle the call

• Type and file invoices, reports, memos, letters and financial statements

• Provide information to customers while maintaining all aspects of general office coordination Education

Associates Degree – Criminal Justice

Philadelphia Police Academy —— October 2019

Associates of Science – Criminal Justice

Bucks County Community College – Newtown, PA —— May 2015 High School Diploma – General Studies

Bensalem High School – Bensalem, PA —— June 2011

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