Customer Service Team Members

DS Dennis Springer

Eagle Mountain, UT ***** 801-***-**** adx38h@r.postjobfree.com

PROFESSIONAL

SUMMARY

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-oriented General Manager with 15 years of experience managing various crew sizes. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

SKILLS Customer Experience

Outsourcing

Performance Analysis

Project Management

Team Oversight

Client Account Management

Problem Resolution

Training and Development

Safety Protocols

Staffing

Inventory Control

Risk Mitigation

Vendor Negotiations

Verbal and Written

Communication

Performance Improvement

Communication Skills

Team Leadership

Total Quality Management

Client Relations

Operations Management

Staff Motivation

Supervision and Training

Employee Scheduling

Staff Development

Analytical Skills

Troubleshooting Expertise

Leadership

Negotiation

Exceptional Interpersonal

Communication

Vendor Partnerships

Safety Assurance

WORK HISTORY OWNER/OPERATOR TRUCK DRIVER 06/2022 to 01/2023 Black Sheep Transport Eagle Mountain

Managed day-to-day business operations.

Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues. Maintained daily, legible DOT log book and submitted corresponding documents.

Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.

Operated with safety and skill to avoid accidents and delays. Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns. Maximized load safety by balancing, securing, and weighing products. Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions. CO OWNER/GM 05/2015 to 05/2022

Artistic Marble And Granite Lindon, UT

Oversaw daily operations of the entire business

Mentored team members to enhance professional development and accountability in workplace.

Managed purchasing, sales, marketing and customer account operations efficiently.

Managed inventory control, cash control, and store opening and closing procedures.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Mitigated business risks by working closely with staff members and assessing performance.

Maintained safe working environment by enforcing adherence to safety and security protocols.

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Trained and guided team members to maintain high productivity and performance metrics.

Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

Interacted well with customers to build connections and nurture relationships.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Assisted in recruiting, hiring and training of team members. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Trained team members in successful strategies to meet operational and sales targets.

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Operated equipment and tools to move, cut and seal granite slabs for kitchens and baths.

Maintained safe, clean and organized work environment. Prepared granite by filling in chips or cracks and polishing surfaces. Delivered excellent customer services, promptly addressing concerns and questions.

GM/FOREMAN 05/2009 to 06/2023

Advanced Concrete Systems Oahu, HI

• Oversaw daily operations of 3 to 10 man crew in the residential and commercial building industry

Scheduled job assignments for staff to monitor progress and performance. Coordinated materials to maintain steady flow and meet productivity objectives.

Interacted with employees to demonstrate high standards and mitigate issues effectively.

Evaluated team member strengths and assigned tasks based upon expertise and background.

Evaluated incoming materials for quality and amounts ordered. Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets. Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes. Addressed issues with employees and customers to manage healthy conflict resolutions.

Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.

Monitored usage of supplies and materials to establish cost effective operations.

Developed and implemented new procedures to increase productivity and constructiveness.

Established clear priorities and production quality standards. Studied and interpreted blueprints to plan construction phases and team assignments.

Checked equipment to determine if maintenance was required. Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.

Inspected work for compliance with applicable regulations and job specifications.

Supervised field crews to maximize quality and work efficiency. EDUCATION General Education 06/1990

Santana High School, Santee, CA

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