HELEN

QUAVE

adx36r@r.postjobfree.com

808-***-****

Gulfport, MS 39503

Talented Owner with excellent marketing, customer service and facility oversight skills and more than twenty years of experience. Highly effective and comfortable working with people at all levels in organization.

Results-driven owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employer seeking personal care position. Offering excellent communication and good judgment.

Hardworking and passionate job seeker with strong organizational skills eager to secure full care position. Ready to help team achieve company goals.

PROFESSIONAL SUMMARY

Experienced CNA with over twenty years of experience in the health field. Excellent reputation for resolving problems and improving customer satisfaction.

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ACCOMPLISHMENTS

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Supervised team of up to six staff members.

• Documented and resolved issues which led to right results . Achieved resolve by completing training with accuracy and efficiency.

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Loving Care Kauai - Owner/operator

Lihue, HI • 01/2008 - 07/2022

WORK HISTORY

• Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions.

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Trained and motivated employees to perform daily business functions.

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Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

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Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

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SKILLS

• Staff Training

• Financial Management

• Budget Development

• Coaching and Mentoring

Verbal and Written

Communication

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• Contract Negotiation Expertise

• Staff Management

• Client Service

• Customer Relations

• Talent Development

• Marketing and Advertising

• Staff Hiring

• Training and Development

• Human Resource Management

• Operations Management

• Risk and Mitigation Analysis

• Adaptable and Flexible

• Expectation Management

Accounts Payable and Accounts

Receivable

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• Balanced Work Ethic

Kauai CNA Class

Kauai Hi • 06/2012

Certified Nursing Assistant :

Healthcare

St.Francis Medical Center -

Honolulu, HI • 11/1997

Dialysis Technician: Healthcare

EDUCATION Loving Care Kauai- Atty. Randall Yee 808-***-**** - Live in Caregiver Honolulu, HI • 10/2009 - 03/2013

Aloha Wear - Sales Representative

Lihue, HI • 01/2007 - 01/2008

Maintained up-to-date administrative records to monitor operational conditions.

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Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

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Cooked meals and assisted patients with eating tasks to support healthy nutrition.

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Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

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Assisted clients with daily living needs to maintain self-esteem and general wellness.

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Transported clients to and from medical appointments with safety and efficiency.

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Monitored clients' overall health and well-being and noted significant changes.

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Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

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Provided safe mobility support to help patients move around personal and public spaces.

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Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

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• Recorded status and duties completed in logbooks for management. Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

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Entrusted to handle confidential and sensitive situations in professional matter.

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Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

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Replaced bandages, dressings and binders to care for wounds and encourage healing.

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Maintained strong connections within caregiver community to gain continuous knowledge.

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Handled incoming mail, bills and invoices and completed appropriate actions.

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• Scheduled daily and weekly care hours for client caseload. Provided staff coaching, mentoring and consultation to enhance performance and professional development.

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• Supervised Number household staff, contractors and vendors. Increased sales by offering advice on purchases and promoting additional products.

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Achieved monthly sales goals by promoting product benefits and enrolling new clients.

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Retained excellent client satisfaction ratings through outstanding service delivery.

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• Trained and mentored new sales representatives.

Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

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Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

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• Implemented marketing strategies and techniques, increasing Shell Vacation Club - Sales Representative

Kauai Hi • 01/2002 - 01/2004

Fresineus Hemodialysis - Dialysis Technician

Lihue Kauai • 01/1997 - 01/1998

Dorothy Boudreaux - Private Duty Caregiver

Pascagoula, MS • 02/1992 - 02/1997

Northrop King - Payroll Clerk

Waimea, Kauai, HI • 03/1990 - 01/1991

revenue and customer satisfaction.

Determined problem areas and resolved issues related to profitability and business objective achievement.

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Increased sales by offering advice on purchases and promoting additional products.

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Achieved monthly sales goals by promoting product benefits and enrolling new clients.

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Retained excellent client satisfaction ratings through outstanding service delivery.

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• Trained and mentored new sales representatives.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

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Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

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Organized sales paperwork, presented proposals and finalized contracts.

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Attended advanced training sessions and conferences to increase product knowledge and productivity.

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Cold-called leads and closed large number of new sales over several months.

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• Exceeded goals for new accounts in single sales cycle. Set up and operated dialysis machines for patients receiving treatment for kidney failure.

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Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.

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Cleaned and connected fistulas, grafts, and catheters to prevent infection.

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Performed routine quality control and safety checks on all equipment.

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• Maintained clean, safe and well-organized patient environment.

• Assisted disabled clients to support independence and well-being. Monitored progress and documented patient health status changes to keep care team updated.

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• Developed rapport to create safe and trusting environment for care. Maintained payroll information by calculating, collecting and entering data.

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• Processed new hire paperwork and documents.

Verified timekeeping records and handled any discrepancies with employees.

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Maintained employee privacy and protected payroll operations by keeping all information confidential.

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Updated employee files with new details such as changes in address or salary levels.

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Kauai Care Home - Nurses Aide Training

Waimea, HI • 01/1990 - 03/1990

Lisa L- Norman Rapozo - Commercial Fishermen

Kekaha, HI • 01/1987 - 01/1990

Created fishing lures, prepared boat for fishing etc Deep Sea Fished, caught, cleaned, packed and

delivered product to all island restaurants!

McBride Sugar Co - Agricultural Assistant

Eleele, Kauai, Hi • 07/1981 - 01/1987

Responded to employee questions and requests for information in timely and knowledgeable fashion.

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Maintained employee confidence and protected payroll operations by keeping information confidential.

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Processed payrolls on regular basis for more than Number employees nationally.

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Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce Type and Type documents.

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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

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Furthered skills by actively taking part in employee training and taking classes to improve skills.

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Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.

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Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

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Conducted pre-shift inspections of equipment and work areas to enhance safety.

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Maximized performance of Type equipment by repair and preventive maintenance.

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Trained agricultural technicians and farm laborers in new techniques for optimized crop management.

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Helped keep facilities, equipment, and tools operational with regular repairs and proactive maintenance.

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Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

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• Input financial data and produced reports using Software. Assessed data and information to verify entry, calculation and billing code accuracy.

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Coached, trained and delegated tasks to Number team members to meet specific department goals.

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