Customer Service Representative

Angela Norris

Front Desk Receptionist Profile

*********@***.*** • 732-***-****

LinkedIn • Somerset, NJ

Summary

Highly enthusiastic and personable professional with 15+ years of experience in providing exceptional customer service while creating a welcoming environment for diverse individuals. A self-starter capable of multi-tasking and juggling competing priorities seamlessly. Demonstrated expertise in observing patience and deescalating stressful situations. Bright and positive demeanor with ability to empathize with others. Solid written and verbal communication skills.

Education

Bachelor of Arts in Communications

Sonoma State University,

Rohnert Park, CA

Technical Proficiencies

MS Windows

MS Office Suite

Languages

English

Spanish

Areas of Expertise

Project Management

Customer Service

Administrative Operations

Cash Flow Management

Conflict Resolution

Facility Security

Crisis Management

Business Correspondence

Professional Experience

Sivantos/Siemens Hearing Instruments, Piscataway, NJ 09/2010 – 02/2023

Corporate Greeter/Administrative Office Assistant

Greeted guests at headquarters to foster courteous customer experience. Direct clients to relevant hearing professionals. Prepared outgoing mailers in collaboration with multiple departments. Performed batch credit card processing. Established training sessions and programs for new receptionists. Compiled all incoming and outgoing invoices

Engaged in answering and screening 700 incoming phone calls as daily average and promptly responding to customer concerns and questions about products.

Created a new cross training program for cross-functional departments on multiline system.

Received praise and recognition for showcasing professionalism in daily duties.

Silverline Windows Corporation, North Brunswick, NJ 06/2009 – 08/2010

Customer Service Representative

Oversaw client accounts and processed sales. Educated customers on products and merchandise care. Addressed and resolved customer inquiries on product availability and shipment times. Updated company directory.

Collaborated with departments in rollout of new product lines.

Earned “high performer” title consistently in yearly performance evaluations.

Additional Experience

Flight Attendant, United Airlines, Los Angeles, CA

Awards & Recognition

Circle of Excellence Nomination in 2017 and 2018

Certificate of Recognition for STAR nomination Sept 2018, 2017 and 2016

Certificate of Appreciation for Customer Care Excellence November 2015

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