Customer Service Representative

Virginia Cartwright

Phone: 813-***-**** Email: **************@*****.***

Profile: Well-established customer service representative with experience in supporting customers by providing helpful information, answering questions and responding to complaints.

RELEVANT EXPERIENCE

Lazy Days RV - Service Appointment Scheduler

Tampa, FL

March 2022 - Present

Key Results: To provide customers with exceptional services throughout their warranty experience, while adhering to all company policies and procedures.

- Receives all customer calls regarding service scheduling.

- Communicate with dispatcher to ensure a continuous flow of scheduled service work.

- Investigates nature of service need and schedules customer in for appropriate number of hours.

- Performed at a high level with little outside help and assisted colleagues where needed.

- Very detailed oriented. Capable of carrying out given task with all details necessary to get the task done correctly.

Wing Box - Head Chef / Manager of Food

Tampa, FL

September 2020 - Present

Key Results: Managed the food side of Wing Box and helped expand the business by creating new menu items all while being budget friendly.

- Created new menu items; assisted in catering events and bought new food ideas to life.

- Made significant contributions to to successfully serve hundreds of guests during food truck rallies.

- Developed and maintained positive working relationships with others to reach goals.

- Consistently provided professional, friendly and engaging service.

- Followed all safety and sanitation policies when preparing food to uphold proper health standards.

Lazy Days - Supervising Chef of the Crown Club

Tampa, FL

October 2017 - May 2020

Key Results: Managed and developed a team, planned / catered event and grew professionally as a manager.

- Created master work schedules, also gave end of year reviews to employees.

- Ordered / worked with food vendors based on budget for Crown Club. Also, coded sheets for budget team which had to be turned to the budget team.

- Planned and catered events which consisted of 400+ individuals.

- Kept up with inventory monthly which had to be turned into upper management.

- Created own menu, taught employees how to plate food / worked close with front of the house to ensure all was running smoothly.

Lazy Days - Line Cook at Exit 10

Tampa, FL

October 2016 - September 2017

Key Results: Provided people with delicious food in a timely manner.

- Made order list so management knew what was needed for the next week.

- Prepped (cold or hot) and cooked all food for my line.

- Cleaned kitchen nightly, changed food oil.

Flour Child Fine Food & Catering - Cook

Texarkana, AR

August 2013 - September 2016

Key Results: Performed all functions that pertain to a kitchen.

- Prep and cook for all restaurant needs

- Catered large events, up to 400 plus people

- Delivered, picked up food and products from different businesses

- Inventory and stocking restaurant

Jeffica’s - Cook

Texarkana, AR

August 2012 - August 2013

Key Results: Worked closely with management to establish functions of a new restaurant.

- Prep and cook for all restaurant needs

- Line cook for lunch and dinner

- Inventory and stocking restaurant

- Menu planning, worked with management to create a create menu EDUCATION

Texarkana College

- Culinary Arts (2015) Texarkana, AR

ACCOMPLISHMENTS

ServSafe Manager

- obtained 2019, valid for 5 years. Lakeland, FL

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