Linesha Shane

**** ****** ******** ***, ***. #***5

Brandon, FL 33511

813~547~9859

(adx35l@r.postjobfree.com)

Career Objective:

To obtain a position in an established company that has a diversified clientele and personal growth potential. Qualifications:

Each of the following skills and qualifications has been acquired through 30+ years of my education, work experience, and personal accomplishments.

• I have 30+ years of extensive Customer Service experience, utilizing effective communication skills, able to use sound judgment in decision-making while working effectively & efficiently remotely, independently and within a team. Problem solving financial/non-financial customer inquiries.

• Certified Tax Preparer, Account Management, Claims Representative, Help Desk I, Tech Support, Telecommunications.

• Computer & Office proficiency.MS Office products (Outlook, Word, Excel, PowerPoint). Teams/Zoom/Whatsapp.

• Strong verbal/written/analytical skills. Inbound/Outbound multi-line call centers. Insurance, Claims & IRA/UL/ROTH/401K, detail-oriented with strong organizational & negotiation skills, performing multiple tasks effectively and concurrently.able to work well under multiple deadlines.

• 10+ years Travel Agent Services including (Dom/Int’l Reservations/Air/Hotel/Car/Cruise/Excursions/Tours/Tickets/Travel Insurance).

• Booked & Maintained Reservations (Apollo[GDS]/OneSource/CruisingPower/Espresso/Avanti/Allianz/Pleasant Holidays/VAX/etc…).

• Provided services coordinating with the Travel Vendors (Delays/Changes/Cancellations/Refunds).

• 15+ years Graphic Artist/Designer doing independent projects utilizing various forms of Mixed Media (Clay/Graphite/Paint/Print/Electronic/Film).

• Adobe Creative Cloud/Photography/Print Layout/Design/Pre Press Operations/2D & 3D Concept, Design & Production. Experience:

9/19-1/23-AAA Auto Club Group, Tampa, FL - Position: Travel Agent Conselor 1. Provided Membership services (Enrollment/Benefits/Insurance/Travel/TripTiks/Maps) 2. Provided Travel Services to members (Air/Hotel/Car/Cruise/Excursions/Tours/Tickets/Travel Insurance) 3. Booked & Maintained Reservations. Provided services coordinating with the Travel Vendors. 4. Provided assistance on Travel issues (Delays/Changes/Cancellations//Refunds/etc…) 5/18-5/19-Lincare LLC, Brandon, FL - Position: Patient Account Coordinator 1. Processed Medicare claim denials for DME products for payment 2. Reconciled Patient accounts to avoid denials.

3. Update/Add/Change Patient demographics

4. Update/Add/Change Insurance information (Primary/Secondary/Tertiary) 14-Present Liberty Tax/Professional, Tampa, FL - Position: Professional Tax Preparer 1. Assist clients with the Tax Returns.

2. Prepared Tax Returns for Individuals/Small Businesses/Independent Contractors 3. Provided Financial Advise on matters concerning the optimum way to elevate tax stress 4. Educate clients on Tax Laws on their Rights as a Taxpayer. 09/09-06/13 GDIT-Vangent-Medicare, Tampa, FL – Position: Part A/B Claims 1. Assist Medicare beneficiaries with info on their Medicare benefits Part A/B & C/D. 2. Enrolled beneficiaries in MA, PDP & MAPDP, HMO/PPO 3. Processed claims on Part A/B Medicare benefits LTC-HHC-STD-DME. 4. Explained & enrolled beneficiaries into Marketplace (Obama Care) 10/07-06/09-Motivano, INC, Tampa, FL - Position: HelpDesk II / Account Manager 1. Managed / Assist Third Party Benefit Admin in transactions on HSA Flexible Spending Accounts 2. Concierge Services for the discounted website we offer to Corporate clients. 3. Issued & Reissue new FlexCard for participants. 4. Researched declines, unauthorized charges, & other Flexible spending transactions. 08/05-10/07-SourceOne IT Solutions, INC, Tampa, FL - Position: Office Manager/Web Designer/Account Manager 1. Provided Web design for individual clients.Visual Conceptualization, Color Scheme coordination, Web/Print Layout design, Typography, Proofread 2.Scheduled New & existing client appts, Trade shows, Follow-up, CSR calls, Billing, Shipping & Receiving, 3.Researched Minority Small Business Programs & Certifications. AP/AR, Event Coordinator.

4.Managed Accounts &Handled all office related functions. 06/98-06/01-Metropolitan Life Insurance, Tampa, FL- Position: Remittance Processing Analyst II / Account Manager 1. Managed / Analyzing & Processing Life/UL/UM/ET & Annuity policies. 2. Account Managed &Assisted agents/clients in their request to place & make payments on policies. 3. Researched & applied loan payments. Checked all aspects of the contracts themselves. 06/97-06/98-Charter Behavioral Health Service, Tampa, FL - Position: Intake Clerk & Switchboard/Receptionist 1. I assessed clients when they came in for admittance - voluntary/involuntary. 2. Received patients from EMS/Fire Rescue until Psychiatrist are available for further evaluations. 3. Handled multi-line main lobby phones & Codes when clients are combative. 4. Set patients up in intake rooms

11/96-04/97-Nokia Mobile Phones, Tampa, FL - Position: Customer Service & Technical Support 1. Answered inquires on the status of repairs. High call volume with multi-line phones. 2. Troubleshooting possible technical problems within the cells phones. 3. Helped dealers/End users with programming

Education:

1. Remington College, Tampa, FL 3. King Senior High School, Tampa, FL Program; AS Degree Digital Graphic Arts-- Graduated; July 05' Program; Diploma, College Prep -- Graduated; June 87’ 2. National Career Institute, Tampa, FL

Program; AA, Travel & Tourism --Graduated; March 92’