Call Center Customer Service

DE'SHANE ************@*****.*** 806-***-**** TRYON Lubbock, TX 79410

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Data Entry

Customer Service

Client Documentation

Clear Communication

Call Center Operations

Proper phone etiquette

Administrative support specialist

Coordination skills

Direct Support Professional D&S Community Services - Lubbock, TX 02/2021 - Current Supervised medication administration, personal hygiene and other activities of daily living. Advocated for disabled individuals to foster communication and self-expression and achieve goals. Followed care plan and directions to administer medications. Documented current patient information to update vital signs, behaviors and eating habits. Recorded client status progress and challenges in logbooks and reports. Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.

Monitored health and well-being of clients and reported significant health changes. Custodian Sodexo USA - Lubbock, TX 02/2020 - 01/2021 Checked and stocked inventory throughout facility to meet expected demands. Operated industrial cleaning equipment to quickly complete custodial tasks. Maintained accountability for building keys, master keys and access cards. Maintained building interiors with routine deep cleaning of high-traffic areas. Handled, labeled and stored various hazardous chemicals and solutions safely to prevent injuries. Followed company uniform, performance and security policies with every job. Followed safety processes for all manual and electric cleaning equipment. Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on monthly basis.

Inventory Associate WIS International Inventory Service - Lubbock, TX 04/2018 - 10/2018 Tracked inventory and conducted cycle counts to maintain accurate records. Tracked inventory usage, documented discrepancies and maintained overall count. Entered information into system to update status reports. Participated in physical inventory counts to keep information accurate and current. Call Center Represenative Stenocall - Lubbock, TX 09/2015 - 10/2016 Summary

Skills

Experience

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Consulted with customers to resolve service and billing issues. Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Navigated through computer systems to review information and respond appropriately to callers. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Penn Foster Career School Scranton, PA

High School Diploma

English:

Professional

Education and Training

Languages

Contact this candidate