Diana Culp

I love what I do!

Dickinson, TX *****

adx33u@r.postjobfree.com

+1-409-***-****

I have worked in ophthalmology for almost 13 years, it’s what I know and love! I started in the chart room and over the years I have grown from diagnostics, to working with astronauts, then working in surgery, also in charge of ordering, finally becoming a refraction specialist certified for human research through Methodist hospital. I love what I do!

Willing to relocate to: Houston, TX - Galveston, TX Authorized to work in the US for any employer

Work Experience

Remote Customer Service Representative

Liberty Mutual Insurance

February 2023 to May 2023

Learned insurance and had some great customer experiences. I love learning new things and this just gave me more knowledge to grow on!

Customer Service Representative REMOTE)

Omaha Steaks - Omaha, NE

October 2022 to January 2023

I worked remotely for the holiday season and wish I could have remained for full-time position but not this year! I answered phones and answered questions about our different products and packages. I mostly took orders, answering over 50 calls a day.

Remote Sales Representative

Support Services Group - Maine

April 2022 to July 2022

This was the first time I've done anything but opthalmology in over 12 years! I learned selling techniques/ requirements for the company and how to navigate a remote desk top and multiple screens while answering over 50 calls in day. We worked off the metrics and commission was the name of the game. I learned I'm actually a better salesman then I thought, but customer service I thrive in. Opthalmic Technician/refraction

Dr. Richard Yee M.D. - Bellaire, TX

June 2019 to November 2021

I was the only tech for a one Dr clinic where I was responsible for working all patients up for the Dr, Manually refraction including I/R contacts, dilating and doing all special testing if needed (Oct, vf, fundus photo, Ascan, topography). I was also in charge of all patient calls and prescriptions. On top of that, I dealt with all reps and ordered supplies needed in office. Research refraction specialist

Retina Consultants of Houston - The Woodlands, TX

September 2019 to November 2019

Research refraction, I obtained many certifications in the two months I was there and perfected my refraction skills with loose lenses. I now can refract a patient trial frame and lose lenses starting at Plano or with current rx, Using JCC to check for cylinder in RX and true axis. I’m certified through Houston Methodist to work in research and carry many more certifications pertaining to research and refractions. Opthalmic Assistant

BERKELEY EYE CENTER - Houston, TX

August 2018 to July 2019

i ran the VF schedule as well as worked up patients for the doctors. I manually refracted, OEMs, patient history, vision check, performed OCT, TOPO, Goldman IOP checks, and much more! I basically helped in whatever needed.

Opthalmic Assistant

Vision Source - Baytown, TX

July 2018 to July 2019

got a little taste of the optometrist side of the business. I’ve worked with MDS so long this was a nice change of pace. Here you stay with your patient from beginning to end of exam, so not only did I perfect my work up ability but also got hands on training with contact lenses, glasses prescriptions, scribing, but now am knowledgeable in medical coding and some insurances, vision insurance, and how to code and work an exam accordingly. Here I scribed for the doctor and also tried to help put them in a frame. Diagnostic Technician/central ordering

Coastal Eye Associates - Webster, TX

December 2011 to January 2018

Worked alongside some of the best and most well known ophthalmologist in the bay area. Had the pleasure of working with Astronauts For pre and post flight testing, earning special recognition from NASA for my help. Also, learned surgical technique from the surgeon and owner himself! Fluent In All OPTHALMIC testing and easily handle large patient flow and multitasking. Education

Some college

Skills

• Was the only diagnostic tech at our largest clinic and ran all testing by myself seeing over 100 patients a day, very experienced on OCT, HVF, IOL Master, Fluorescent photos, Topography, Immersion, sterile technique for help in surgery. I was also in charge of all ordering for our clinic including controlled substances. Also tested Nasa Astronauts for pre and post flight testing with special recognition by NASA for my help in the space program. (6 years)

• Ophthalmology Experience

• EMR Systems

• Patient Care

• Medical Scheduling

• Insurance Verification

• Vital Signs

• Ophthalmology

• Transcription

• Medical Records

• Customer service

• Medical Coding

• Medical Billing

Certifications and Licenses

Certified through Methodist hospital in human research October 2019 to October 2021

As a research refraction specialist for Retina consultants of Houston research department I had to obtain many certifications pertaining to human research and the ethics surrounding research. Certified to work with and transport biohazard or specimens October 2019 to October 2021

Special classes through SafTpak certifies me to handle, dispose of and transport specimens as well as knowing the law in mailing said specimens.

Refraction specialist

September 2019 to Present

Special training and many classes online and by optometrist in person gave me my most recent training as a refraction specialist. I can manually refract but also refract and refine refraction with loose lenses getting a patient as close to 20/20 as possible. In research for retinal injection medicine a very strict protocol was to be followed and I’m proud to say I mastered my refraction technique and can work this in plus or minus cylinders

Assessments

Typing — Proficient

February 2023

Transcribing text

Full results: Proficient

Sales skills — Proficient

February 2023

Influencing and negotiating with customers

Full results: Proficient

Call center customer service — Proficient

February 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

All my training was learned on the job by founder/doctor and part owner of coastal eye associates, Dr Gregory Clariday. I learned sterile technique, how to circulate in OR, and scrub in for Bleph, Ptosis, and CO2 facial Resurfacing procedures preformed in the OR, by Dr. Gregory Clariday, very well known for his work in the Bay Area. I was taught all my testing skills in Retina (OCT, Photos, ordering and assisting injections such as Lucentis - Eylea- and Avastin) by Dr. Wynn McMullen and staff, as well as speciality work with cornia specialist Dr. William Lipsky, and Glaucoma specialist Dr. Duc Tran (HVF, Rnfl, pachemetry) all owners of Coastal Eye Associates. I handled all ordering for the our entire company, making spread sheets and sending to each location monthly while working deals with vendors for best pricing, as well as checked our Tech refill line and dealt with all our Reps, scheduling lunches for the doctors. I love working with people and the patients who were regulars in our office loved and asked for me personally. I also trained a number of certified technicians hired on to our staff two weeks prior to them working full time under one of our owner doctors. I'm also proud to say I worked with astronauts like Scott Kelly alongside Dr. Bob Gibson as part of a NASA case study (PBS did a special on this case study which will air this November) and I was honored to do not just Mr. Kelly's pre and post flight testing, but all NASA astronauts. I have become a refraction specialist, trained and certified by an optometrist and got certified in human research. I’m a go getter and always looking to learn something new.

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