Customer Service Patient Care
Resume:
Jennifer Norbits
CHIROPRACTOR AND SALES COACH FOR HEALTH FRANCHISE
Aventura, FL 33180
*************@*****.***
I am excellent patient care, retention, referrals, and exceed sales goals in health care and regenerative medicine. As a patient myself in regenerative medicine and 52 years old, I have gained a patients perspective. When I have a high belief it is never a sale, because I am helping someone get what they need to improve their outcomes.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead Chiropractor
The Joint Chiropractic - - Aventura, FL
July 2022 to Present
Lead Chiropractor responsible for exam, consultation, and adjustments. I was also responsible for increased membership sales, decreased attrition, assisted hiring. I trained the staff on systems, role play scripts, sales, and customer service to hit our daily, weekly, and monthly targets. I implemented metrics to achieve the monthly targets and hold team members accountable based on their stats. Weekly meetings, staff performance reviews 30, 60, and 90 day started. Increased communication and training for flow of the office to get better results and decrease miscommunication
Created vendor relationships with local MRI and other Chiropractors to refer cases that need extra care outside of what The Joint can provide.
I am also working with the The Joint Corporate to create videos for Doctor training . Our sales went from 36K a month to 51K a month in 5 months. Added an extra 340 visits per month from August to December and average approximately 104 new patients a month versus 82 New patients. Our clinic went from #8 in the Miami region to #2. The owner is now profitable in year 3. Chiropractor
Dr. Jennifer Norbits
March 2002 to Present
Chiropractor Responsible for new business, and getting the new business to stay pay and refer. Screenings, lectures, expos, marketing internal and external, patient dinners. Exams Consultations, Adjustments Re/exams thousands of patients over 20 years. Patient retention and excellent results.
Notes, reports, staff hiring, firing, training, reviews, training, meetings, planning, budget, lead and influence a team, create a clear vision for the future and set goals for the team on how they can grow with the business and achieve their own personal and professional goals. Encourage a growth environment, take staff to seminars and education to increase learning and personal development of the team. I also had a library for the patients and the staff to check out books. I typically hired amazing team members who would go on to open businesses or become a chiropractor themselves.
Chiropractic Coach/Trainer
Dr. Jennifer Norbits - Sarasota, FL
September 2021 to January 2023
Hired to open 10 chiropractic offices. To hire and train doctors and staff to create profit 50 patient visits a day within each clinic in the Walmarts in 3 states in 90 days so the company could go public. I also work with The Joint owners and some private doctors to help grow their business and profitability. I am hired to coach chiropractors to be excellent at communication, body language, sales, and customer service. I implement metrics to achieve the monthly targets and hold team members accountable based on their stats. Introduce weekly meetings, accountability metrics, staff performance reviews 30, 60, 90 day, and quarterly. They role play daily with their team in morning huddles, set the vision for the day and meet with me weekly online zoom for role play, identify what is working and what needs to improve. This weekly meeting is to develop the doctor for his or her role as a lead at their clinic. To take responsibility for everything that takes place at their office, and continually work to improve and grow the business, their staff, and themselves.
Quiropractica /Portugal
Dr. Jennifer Norbits - Porto, Portugal
July 2020 to October 2020
Quiropractica for Brazilian Futbol players in Portugal. I recognized my licensure in Portugal. I am also a member of the APQ (Association of Portuguese Quiropractors.
Education
Doctorate in Chiropractor
Logan College of Chiropractic/University Programs - Chesterfield, MO April 1998 to December 2001
Bachelor's in Biology
Millikin University - Decatur, IL
January 1996 to June 1998
Doctorate
Skills
• Medical Imaging (10+ years)
• Pain Management (10+ years)
• Anatomy Knowledge (10+ years)
• Physiology Knowledge (10+ years)
• Medical Records (10+ years)
• Medical Terminology (10+ years)
• Teaching (10+ years)
• Sales (10+ years)
• Patient care (10+ years)
• Trigger point therapy (10+ years)
• Business coaching (4 years)
• Wellness coaching (10+ years)
• Nutrition (10+ years)
• Weight loss (10+ years)
• Public speaking (10+ years)
• Marketing (10+ years)
• Employee relations (10+ years)
• Guest relations (10+ years)
• Public relations (10+ years)
• Presentation skills (10+ years)
• Team management (10+ years)
• Lead generation (10+ years)
• Leadership (10+ years)
Languages
• Portuguese A1/2 - Beginner
Links
https://linktr.ee/JenniferNorbits
Certifications and Licenses
Chiropractic License
Groups
Association of Portuguese Quiropráctica,
May 2020 to Present
Member of Association of Portugal Quiropráctica.
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