Customer Service Kuala Lumpur
Resume:
Tarunkumar Rambhai Patel
Bar Manager
ADDRESS **, ********* *****, *********
society, opposite railway station.
Navsari, 396445
India
EMAIL *********@*****.***
NATIONALITY Indian
PHONE +917*********
DATE / PLACE OF
BIRTH
20/07/1988 / India
01 PROFILE An experienced, professional and passionate bar supervisor with strong determination to be a bar manager and interest to increase customer satisfaction and at the same time increasing sales for the company and making sure all of the operations are being done properly and the staff is happy.
02 EMPLOYMENT HISTORY
Sep 2021 — Dec 2021
Vagator, Goa.
Bar Manager at Bar High Five
• Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.
• Hiring and training staff to provide excellent service to patrons.
• Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.
• Setting and enforcing quality and safety controls.
• Ensuring licenses are updated and in line with current legislation.
• Working with diverse personalities both on the staff and patrons.
• Planning and taking part in promotional events.
• Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.
• Maintaining a fun, safe atmosphere for patrons.
Feb 2021 — Apr 2021
Kuala Lumpur
Assistant Bar manager at The Deceased Bar
• Provided excellent customer service, hospitality, and product presentation while meeting and exceeding service standards while maintaining quality control standards.
• Managed nightclub operations and administration including scheduling, reports, inventory and customer service.
• Check identification of customers, provide customer service and ensure customer satisfaction.
• Delivered excellent customer service maintaining a high standard of customer management.
• Worked manager on duty shifts for the hotel during evening and overnight shifts, provided guest services concerning spontaneous guest needs.
• Exceeded guest expectations of service and waited on multiple customers in bar area.
• Performed administrative/HR functions for guest service department of 30 personnel includingrecruitment, hiring, orientation, scheduling, training and development.
• Exceeded guest expectations by serving food and beverages in a friendly manner.
• Used my expertise in high volume hospitality business to successfully manage customer experiences and satisfaction.
• Functioned as liaison between management and club membership in a high profile, high volume venue during peak business times.
• Managed all aspects of the food service operations for high volume corporate location.
• Coordinated seating in high volume power breakfast and lunch outlet.
• Use Microsoft Excel to produce and maintain spreadsheets for business sales, employee sales, inventory, and payroll.
• Scheduled and trained new staff, End of day balances, weekly reports and payroll, Spot ID checks.
• Handled all office duties such as scheduling, payroll, ordering inventory, and cost control.
• Scheduled direct staff in daily work assignments to maximize productivity, and reconciled weekly payroll.
• Execute and comply with all company policies and procedures; develop and retain high quality consultants.
• Conduct staff training on proper food preparation customer service, and company policies/procedures.
• Followed food safety procedures according to company policies and health and sanitation regulations.
• Evaluate and take positive and consistent disciplinary actions on violations of company policies.
• Managed daily operations and supervised six employees
• Manage daily operations including opening and closing procedures, floor supervision, banking, special reservations, and staff directives.
• Manage and full responsible for the daily operation of all bars outlet, main bar, and banquet bar service.
• Assisted managing the daily operations of a busy college bar. Dec 2019 — Feb 2021
Kuala Lumpur
Bar supervisor at The Deceased bar
• Weekly meeting with distribution representative, choosing style of beer and beverage that are feature on our menu based on knowledge of the clientele, employee beer and beverage knowledge training, updating of the menu, creating new concoctions of the cocktail, trusted with making ordering decisions and the handling of financial transaction.
• Performing personnel duties such as a requirement, training, disciplinary actions.
• Preparing requisitions and purchase orders for product, supplies, equipment, services.
• Maintaining recorders of requisition orders, purchase orders, goods received.
• Representing the company in negotiating contracts and policies with suppliers.
• Training new hire bartenders spoke with regulars and other guest to obtain feedback obtained variance reports for the bar.
Aug 2018 — Dec 2019
Kuala Lumpur
Head server/Bartender at The Deceased bar
• Responsibilities managed both the opening and closing of the bar.
• Dealt with a cash drawer and a frequent flow of customers expecting the finest dining conditions and service in town.
• This also includes setting up for events such as birthday party and special occasions at the bar servicing area including manual labor.
• Accomplishments learning the fundamentals of planning events and the good service experience. This job truly honed the professional aspect of my nature while at work and dealing with customers.
• Created welcoming environment for visiting guest providing a memorable dining experience.
• Maintained all sanitation procedures and food safety guidelines.
• Provided customer service which resulted in returning customers. Dec 2017 — Aug 2018
Kuala Lumpur
Bar staff at The Deceased bar
• Operating till and taking cash.
• Servicing customers from behind the bar, offering advice on drinks.
• Responsible for keeping the bar clean and tidy, collecting empty glass and plates.
• Preparing bar for service, restocking water, wine and spirits.
• Providing a professional, friendly and courteous service to all the customers.
• Taking food orders from customers in the seated bar area.
• Delivering drinks and also food for customers on the tables.
• Dealing with guest complain in friendly and efficient manner.
• Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy.
03 EDUCATION
Apr 2017 — Jan 2020
Kuala Lumpur, Malaysia.
Kolej Antrabangsa Green City
Diploma in Hospitality and Tourism Management
• Successfully completed my Diploma in Hospitality and Tourism Management with the gaining knowledge of hospitality industry.
Jan 2012 — Mar 2015
Ahmedabad, Gujarat. India.
Silver Oak College of Engineering and Technology
Bachelors in Information and Technology
• Gained knowledge about Information and Technology, coding and software and its coding languages by pursuing the course.
Mar 2007 — Nov 2011
Surat, Gujarat, India.
Bhagwan Mahavir polytechnic college
Diploma in Information and Technology
• Successfully completed my diploma in Information and Technology by gaining knowledge about basics of coding languages and computer software. Mar 2002 — Apr 2003
Jamnagar, Gujarat. India.
Gujarat secondary education board
10th grade
• Successfully completed my 10th grade.
04 SKILLS Problem Solving
Decision Making
Creativity
Hard Working
Flexibility and
Adaptability
Self-motivation
Leadership and
Teamwork
Critical thinking and
problem solving
Ability to Multitask
Effective Time
Management
Fast Learner
Computer Skills
Microsoft Office
Customer Service
Communication Skills
Ability to Work in a
Team
Ability to Work Under
Pressure
Adaptability
Communication
Public speaking
Critical Thinking
Story telling
05 LANGUAGES English
Hindi
Gujarati
Malay
06 HOBBIES Travelling, music, dancing, cricket, football. 07 REFERENCES Gayathri sivraj
Mingle minor Sdn. Bhd.
Steven wan
The Deceased bar
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