Customer Service Department

Rachel McKenney

Great Falls, MT 406-***-**** ************@*****.***

Qualifications

Experienced with de-escalating of angry individuals by calming down and asking questions that will resolve the issue at hand

Associated with and worked with all varieties of personalities and socio-economic populations by being able to recognize and communicate quickly within the first few minutes of meeting that person

Capable of growing within a company by adapting to my surroundings and ever-changing environments.

Working as a team player but also able to work as an individual as needed

Desire to help others succeed, enrolled in on-the-job training program to better assist new hires trained so they have a positive experience and ultimately can be successful in their new positions. Professional Experience

Scorer for Pearson, online Position, 4/23 to 5/12/23

Train according to Pearson standards and guidelines for grading 3rd Grade English essay answers

Grade Papers from home using Pearson program

Event Coordinator Cascade County Montana Expo Park, Great Falls, MT 7/22-Current

Responsible for every part of event preparations such as, choosing venues, approving menues, developing seating plans, and evaluating success afterward.

Liaison with vendors, exhibitors, and stakeholders during events

Manage all event set-up and tear-down

Conduct inspections of event day to insure everything adheres to high standards

Flexible in all things involving event coordinating Examiner State of Montana DOJ, Great Falls, MT 3/22-7/22

High Volume customer management, with emphasis on friendly and courteous service

Cash Handling including counting back correct change to customer

Balancing til at the end of the day for self and overall office

Issuing Drivers, CDL, and motorcycle licenses and permits by way of written test and driving test

Checking all paperwork as encouraged by the State of Montana and Homeland Security for accuracy and correctness

Ensuring every customer is treated fairly and equally Service Advisor Bison Ford, Great Falls, MT 8/2021-3/2022

Skilled in directing and supervising the technicians assigned to my team.

Ability to prepare and maintain accurate records and reports.

Capable of becoming knowledgeable of new policies, goals and procedures.

Professional communication skills with other advisors, customers, and technicians.

First contact in the service department, liaison between customers, technicians, and service department.

Promote and provide quality customer service by informing customers about potential cost savings and warranty protections.

Mail Carrier/Trainer United States Postal Service, Great Falls, MT 03/2015 to Present

Provide exemplary customer service, treating customers with respect and empathy – excellent ability to diffuse difficult customers.

Adaptable to an ever-changing environment including technological changes – learning and using new systems with ease, with a focus on compliance of varying and strict policies, procedures, and guidelines.

Adjust to working schedules on the busiest days of the year, often working long hours all the while applying time-management skills to adhere to deadlines.

Perform daily vehicle checks to ensure equipment was in safe working order, troubleshooting common problems and reporting dangerous issues.

Rachel Schliep

Great Falls, MT 406-***-**** ************@*****.*** Professional Experience (cont.)

Dispatcher Big Sky Bus Lines, Black Eagle, MT 07/2014 – 12/2014

Communicated hazard and safety warnings to others verbally in emergency/safety situations.

Responded promptly to changes in road conditions, providing alternate routes as needed.

Committed to safe working practices and adherence of safety policies/procedures. Customer Service Advocate Apria Health Care, Great Falls, MT 05/2011 – 06/2014

Insured compliance with all applicable Federal and State regulations. Apply and adhere to laws and procedures pertaining to HIPAA confidentiality standards while treating people with respect and dignity.

Conducted patient intake for files by interviewing the patient to obtain the information needed.

Interacted effectively and responsibly with internal employees and external agencies and the public, using professional communication skills.

Assisted walk-ins, answered phones, processed insurance payments and bills. Deputy Treasurer Missoula County Treasurer, Missoula 2006 – 2008

Providing exceptional customer service of up to 500 walk-ins on some days, in a courteous and professional manner.

Able to handle constant change as we rotated positions monthly, adjusting to different tasks and duties on a regular basis.

Attended to appointments for businesses, money handling of large amounts for transactions from businesses and individuals, processing tax payments, notarization of documents. Education

Bachelor of Science in Liberal Studies Montana State University, Billings, MT

Major: Mass Communications & Public Relations

Time-Management Detail Oriented Customer Service Compassionate Computer Skills Organized Team Player Verbal and Written Communication

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