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Customer Service Small Business

Location:
Raleigh, NC
Posted:
July 05, 2023

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Resume:

Todd D. Sanders, Sr.

adx317@r.postjobfree.com • Raleigh, N.C. 27606 • 919-***-**** (c)

Thought-Leader with private sector, nonprofit, and federal work experience. Helping organizations reach their next functional level by re-imaging and implementing mission critical performance plans that invigorate the organization’s impact in the new millennium. EXPERIENCE

North Center for Carolina Family and State Community University Engagement (CFACE) September 2022 – May 2023 Project Coordinator (Remote)

Assumed Work. North opioid Training” substance skill care building, (ROSC)Carolina’s The addiction leadership on use grant’s . addiction, trauma disorders crisis. Paraprofessional objective of informed As a harm (24 SUD)the was month reduction, new, care stigma to to face create - ($enable TIC)800,management of substance, the an 000 and them Addiction project, federal hosted to use more recovery, I grant training specific Specialist hosted effectively awarded and opioid (on SUS) Certificate recovery-produced treatment, combat use to NCSU disorders Program oriented a North School “Live recovery (Carolina’s Online OUD)(systems of ASCP) Social from, general for of Other • • • • • duties Assessment New Development Created Re-initiated idea included, new generation, partnership and operational of but new evaluation were partnerships new not with protocols process of limited NCSU ASCP on creation, and School to: performance campus performance of and Social and implementation data across Work measures and the & compliance Grad state Students needs Also adult provided learning, program eLearning instructors formats, instructional with consultations design regarding and content CFACE readiness, format, scheduled schedule, prep layout, meetings after the event, with instructors, launched elearning provide instructors quality assurance and learners evaluation with survey, technical managed support eLearner before, during, registration Moodle; learning process, management supported systems the eLearning (LMS). development Provided program team’s participants course content with deployment regular into communication hours as needed, and supported support, On-monitored Demand and course supported catalogue students development, via email, assisted support with virtual creating, office editing drafting and official proofreading letters, assisted scripts with for video grant and writing, course and creation, identifying performed future funding other duties sources. including Assisted with official closing of project operations and authored ASCP’s S.W.O.T. Analysis Document. AmeriCorps – Raleigh, N.C. November 2021 – July 2022 VISTA Project #2 Virtual Program Innovation Associate (Remote) Re-multiphase assignment outreach to Junior action Achievement plan targeting of Eastern elementary, North Carolina middle, and (JAENC)Title, I designed high school and students developed across K-12 students 18-contiguous from low-counties wealth in households rural Eastern with North JAENC’s Carolina. work readiness The mission, skills, virtually financial engage literacy, and COVID entrepreneurial restrictions. This training plan further: programs either virtually or in classroom setting depending upon

• • Outlines Offers various social actionable media strategies strategies targeting for recruiting students volunteers eligible to in receive each respective free or reduced county lunch

• where Formulate 40% plans of student to procure body public in a school-and private district funds receives to hire free additional or reduce staff lunch and train under JAENC’s CEP

• volunteers Proposes evaluation to serve students measurements from low-and wealth performance households indexes in one for of the assessing targeted each 18-counties phase of the action plan that specifically targets Title I students across rural Eastern North Carolina AmeriCorps VISTA Project – Raleigh, #1 Communications, N.C. Grants & Program Development (Remote) July 2021 – October 2021 Assigned Served establish small business as a to lead Community work researcher loans at the to Development historically Centre and technical For Homeownership underserved Financial writer Institution for communities a & federal Economic (CDFI)credit in, Development or rural union local Granville application credit Corporation, union County, submission to provide N.Inc. C. to

• Provided homebased virtual business entrepreneurial start-ups. Nurtured training moving and supplied their business small business ideas from tool and dream coaching to reality to General Sales Greeted questions. quota, Associate balanced customers, Nutrition Offered (Part-register, products time) engaged Center completed that Company one-complement on-paperwork, one – Cary, assessments, their N.and C. unique made shared night product product deposit selection. January knowledge, at local 2019 Met banks. daily – answered November sales 2019 The Pro Se Law School – Raleigh, N.C. May 2017 – November 2020 Professor of Law (Start-up / Part-time)

Developed literacy how developed to legally to communities programs concepts protect for to oneself, provide legal historically reform their free family, underserved and project affordable and that community bridges by legal the legal literacy the interests. “Legal profession. to Services low-Created wealth Designed Gap” legal communities. by workshops content providing and on legal

• • Provided Developed virtual free informational access to legal seminars information and how-and legal to-legal education workshops Yakshna Business Provided enrolled in Development business Solutions, a federal development contracting Inc. Manager – Herndon, and set-(Remote) asides operational VA. program support for small to Information and underutilized March Technology 2015 businesses. – services October firm 2015

• • • Developed Developed Developed of new sales sales partner content and marketing relationships and marketing strategies with materials other for securing 8(for a) new set-new asides IT product business firms initiatives across private sector Playing To Live! - Baltimore, MD. October 2014 – March 2015 Program Provided health to documented enhance employed organizations to quarantine both organization cultural the organizational Associate, survivors quality evidence-centers and norms, various that of of (Volunteer as life based Ebola as provided development a well and result local and theories -Remote) survival as, community of was too Art their & administered local of and rate Play art exposure program control. leaders, of & Therapy play children to therapy in support so the to collaboration as stricken West Ebola to which ensure to African Virus. a with start-had that with viral The children shown up the international a program illnesses. host program to who therapeutically of Liberian pivoted were The lent mental project remanded itself upon U.S. Small Business Administration – Washington, D.C. August 2013 – March 2014 Business Recruited Strategic comments, Plan; Opportunity and and assigned submitted approval. Specialist to to research senior federal and write executives ‘Market and Intel presidential Report’ for appointee Agency’s 2014-for review, 2015

• Provided mid-level official with daily, weekly briefings regarding specification and progress U.S. Small Business Administration – Washington, D.C. July 2013 – August 2013 Business Responsibilities analysis of Opportunity 8(a) program involved Specialist participants fulfilling the tax SBA’s records Congressional and re-certify Mandate or de-requiring certify eligibility. an annual financial

• • • Provided Awarded Enforced program program underutilized compliance participants small businesses measures with small in with business accordance lucrative assistance with federal the across set-Code aside various of Federal contracts practice Regulation areas U.Business S. Peace & Corps Economic Volunteer Development – Ulaanbaatar, Volunteer Mongolia / Project #2 Higher Education February Accreditation 2012 – August 2012 Taught business English part-time for 1.5 years here. Volunteered to serve as chief technical writer for San Economic Institute’s rigorous accreditation project to become an internationally accredited business school via Accreditation Council of Business School Program (ACBSP).

• Captured (via interpreter), stockholders and stakeholders values, culture, and guiding principles

• Created content for academic criteria, demonstrating ability to satisfy compliance measures

• Created graduate degree programs and procedures for operating academic infrastructure U.Business S. Peace & Corps Economic Volunteer Development – Ulaanbaatar, Volunteer Mongolia / Project #1 Micro-Finance June 2010 – August 2012 Assigned umbrella specific unions. training, to organization work and at the technical responsible Mongolian support for Confederation nurturing that improves the of Credit micro-the operational Unions finance (Moccu)sector capacity by, a non-providing of Mongolia’s governmental industry credit

• Developed model for reducing operational costs of both the organization and its members

• Created awards recognizing employee performance within the micro-finance sector

• Revamped existing member support model, improved customer service engagements

• Enhanced service offerings and positioned Moccu to provide new services to members

• Improved operational infrastructure and increased national service radius EDUCATION

• Drexel University School of Law, Masters of Law 2019, Philadelphia, PA

• San University, Honorary Doctorate 2013, Ulaanbaatar, Mongolia

• Shaw University, B.A. Philosophy & Religion 1997, Raleigh, N.C.

• Wake Technical Community College, General Studies 1995, Garner, N.C. PROFESSIONAL SKILLS

• • • • • • • • • • • • • Researcher Technical Content S.6-Change Performance Strategic Federal Diversity, Social New Client W.Sigma O.Business T. Management Media Management & Creator Process Analysis Planning Equity, Writer State Marketing Improvement Development Compliance Methodology and & Implementation Inclusion Protocols (Sales) (DEI)



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