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Customer Service Business Development

Location:
Trenton, NJ
Posted:
July 05, 2023

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Resume:

Jasmine N Wright

*** ********** ******

Trenton, NJ 08618

267-***-****

adx30m@r.postjobfree.com

Skills

Computer Proficiency, Tele-Counselor, Early Education Mathematics Tutor, Customer Service, Brand Awareness, Court Procedures for Family Court, Proficient in MS Office, Work Experience

Residence Inn by Marriott Aug 2022-Current

Glen Mills, PA

Housekeeper:

● Mop, vacuum, make beds, change sheets, do laundry, stock rooms, and do other cleaning duties as assigned

● Respond to general inquiries from guests

● Keep common spaces such as the lobby, hallways, and restrooms clean and stocked with supplies

● Write down what rooms were cleaned, report lost and found items and any damage or repairs needed

● Clean and arrange hotel rooms in accordance with our hotel’s standards prior to guest arrival

Genesis Biotechnology:Medical Diagnostic Laboratories Aug 2021-May 2022 Hamilton Township, NJ

● Unpack FedEx Specimen deliveries

● Properly count/compare the courier & field service technician specimens to route sheets

● Correctly identify all necessary information on a test requisition form

● Match information on the test requisition with information on the collection vial for accuracy

● Identify correct documentation and procedures for missing or discrepant information

● Demonstrate proper use of dMDL

● Properly collate all paperwork received with specimen including requisition, checks, credit card forms, insurance card copies and prescriptions

● Demonstrate proper use of MDL test codes and panels

● Properly accession multiple types of specimen including blood, urine, swabs, CSF, synovial fluid, ticks, biopsies, etc.

● Properly take pictures of outside specimen vial/container for QC purposes

● Properly print labels and number of requisitions with the corresponding specimens

● Demonstrate proper use of scanning systems

● Properly sort and prepare all paperwork for scanning 2

● Properly sort samples in ascending order, as well as set up samples according to an XG sheet

● Properly locate a sample requested by the clinical lab, quality control, or the SRC department

● Complete any paperwork that should come down from QC/SRC

● Archive and file all paperwork in order to distribute to the appropriate bins/boxes

● Demonstrate proper use of a Sample Scan 96

● Properly print labels for plates, preparing them to be scanned

● Properly take temperatures of the clinical lab

ADM Promotions Feb 2021-June 2021

LawrencevilleTownship, NJ

● Develop and interpret client studio briefs and offer innovative solutions to meet client needs.

● Monitor, manage, analyze and interpret project metric reports that are applicable to your area of the business.

● Develop workload plans and budgets with your client. Track and report progress.

● Contribute to the evaluation of proposed changes or services, products and processes.

● Work on project management systems – demonstrate attention to detail and care about maintaining data accuracy throughout the process.

● Plan and lead weekly WIP meetings, taking accountability for presenting accurate information, documenting, and managing actions in a timely manner.

● Implement project schedules, prioritize effectively and drive activity to meet deadlines.

● Compile & present presentations to clients as and when required.

● Keep abreast of competitor offerings and get to know customers on a personal level.

● Identify and implement service improvements where necessary.

● Manage studio trackers, systems and approval workflows.

● Identify and resolve any issues within established guidelines.

● Highlight risks to manager before they become problems.

● Collaborate and support colleagues wherever possible and encourage a sharing culture with those around you

Macy’s NJ/PA District MyShopExecution Team Corporate Office April 2019- Feb 2020 East Brunswick, NJ

● Ensure store execution of selling, support, and administrative schedules as published and facilitate store requested schedule changes not available through self-service with efficiency, consistency, and integrity.

● Support Macy’s Inc business strategies as they relate to managing selling, administrative and support ownership and expense to target.

● Ensure all HR/AR procedures, policies, and standards are understood and followed by People 3

Leaders in regards to scheduling changes and provide automated associate notification.

● Partner with District Director to support store specific scheduling strategies related to District initiatives as directed by DVP.

● Assist with special projects as assigned.

● Perform these functions in an efficient manner, as directed by the District Director.

● Regular, dependable attendance and punctuality

Dr. Reddy’s Laboratories June 2018 - April 2019

Princeton, NJ

•Act as backup for Reception Desk at our North American headquarters in Princeton

•Answering phone calls, answering questions and directing calls to the right contacts

•Managing the Mail Room including sorting, delivery, supply orders and UPS account administration for two buildings

•Orders general office supplies such as letterhead, paper, coffee, etc.

•Manages business card process

•Creates and administers new hire access badges

•Ensure copier areas are stocked with required paper and supplies for two buildings

•Maintains and organizes storage rooms

•Acts as a back-up to the Facility Manager to follow-up on facilities requests

•Administers desk assignments and arranges set-ups for new hires

•Other duties as assigned

APG Security Nov 2018 - April 2019

South Amboy, NJ

● Inspect all employees entering and exiting the facility. Victoria’s Secret Sept 2016- May 2018

Generalist/Selling Specialist

Lawrenceville, NJ

● Drives bra sales and growth by personally selling to customers

● Proactively engages with customers, reads cues and responds effectively

● Moves with intention, connects with multiple customers and encourages them to try on product

● Uses confident selling statements and is effective at overcoming customer objections

● Demonstrates expert-level product and fit knowledge to diagnose fit issues and build bra wardrobes on the sales floor and/or fitting room

● Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting

4

● Creates an enthusiasm for Best at Bras strategies by inspiring, supporting and mentoring others’ bra behaviors

● Uses and maintains the Bra Wardrobing Center to introduce customers to bras and follow up while they are in the fitting room

● Takes initiative to understand the bra business and offers suggestions on how the store can drive bra growth

● Participates in bra sales goal setting with manager and tracks individual and team performance towards the goal

● Assists in training of new sales associates, serving as a shadow partner

● Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register, as needed Mercer County Board of Social Services May 2012 – Feb 2017 Assistant to various departments of Social Services Trenton, NJ

● Provides customer service, both in-person and by telephone; answer general questions from employees and the general public regarding human resource issues, rules, and regulations relating to human resource management; respond to employment verification requests, and other request for information

● Provide general clerical and administrative support; prepare offer letters, credentialing memos, and other correspondence related to assigned responsibilities

● Assist the recruitment process with organizing candidates in on-line application system, scheduling candidates into interviews and assessments, and other necessary tasks.

● Assist with the new hire onboarding process including new hire paperwork, clearance/compliance processes.

● Establish, maintain and control personnel, employees, files, correspondence and reports.

● Completes other duties as assigned

Firehouse Subs

Mar 2014 - Aug 2016

Assistant Manager

Lawrenceville, NJ

● Hiring and processing of new team members

● Train new team members,

● Make sure all equipment is functioning properly

● Able to communicate any problems to the general manager, analyzed new trends and plans for the success of the restaurant

● Greet customer, take their orders, and handle monetary transactions

● Knowledgeable of store menu and brand

● Food Prep and Sandwich artist

● Maintain store image by restocking supplies, cleaning tables, take out trash, clean the floors, make sure the outside seating is up to company standards 5

New Jersey Human Development Corporation Jul 2014 - Aug 2015 Project Coordinator

Trenton, NJ

● Facilitator for SISTA Program & Voice/Voices Program

● Administrative duties

● Event Planner for large events

● Set meetings up for managers

● Organize program sessions such as ?

● Business Development for programs awareness

● Lobby for contributors

Alvernia University Admissions Sept 2011-Oct 2013

Admission Representative

Reading, PA

● Connect with interested students via email, phone call, or college fairs

● Send out information about the school to high school students

● Set up college tour with potential students and their parent(s)

● Evaluates the potential students qualifications, past experiences, and objectives

● Educates potential students on academic programs and answer any inquiries regarding applications, enrollment, courses and financial aid Education

Alvernia University Aug 2011 - Jan 2013

Reading,PA

Mercer County Community College West Jan 2013 -May 2016 Windsor, NJ

Associates of Liberal Arts-Psychology

Trenton Central High School Sept 2007 - Jun 2011

Trenton, NJ

Certifications

CPR Certified

SORA License



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