321-***-**** adx2yi@r.postjobfree.com Orlando, FL

C U S T O M E R S E R V I C E E M P O L Y M E N T S P E C I A L I S T P R O F E S S I O N A L S K I L L S

E D U C A T I O N

L O U I S G O N Z A L E S

Provides office assistance and recommendations in office environment to Lead Human Resource Case Manager for essential service needed by the customers.

Collects, evaluates and assists in disseminating current disaster-specific information ensure survivors receive maximum aid. Maintains office procedures data, fax, file, copy, and maintain input information associated databases, public private cases with the state of Florida.

Confirms the status of services provided to customers verified for eligibility for assistance. Provides information and guidance to the disaster survivors on available services for state assistance. Coordinate special projects and complete special assignments involving highly confidential information. 09/2008 - 04/2019

Customer Service Administrator

FEMA Federal Emergency Management, Orlando, FL

WORK E X P E R I E N C E

Bilingual Spanish-English Time Management

Problem-Solving

Office Word, Excel and PowerPoint

Great communication

Organizational Skills

Customer Service Mult-Tasking

Specialize in counseling customers with job placement recruitment and coordinate technical services. Counsel clients with required Employ Florida Market Place (EFM) registration and evaluation process to obtain employment referrals. Manage caseloads of records to prepare reports for management concerning visits with clients. Submit reports and review reports or problems with superior. Provide information and refer individuals to public or private agencies or community services for assistance

Technical care solutions specialist resolving, analyzing, interpreting the programs that are offered, answer all customer questions and inquiries.

Exceptional written, verbal, and communicational skills to create, train, and supervise programs administered by Workforce Central Florida. Assisting with internet navigation in research towards job related services. Installed/Troubleshoot security software to the main database information system related technology equipment. 03/2003 - 05/2008

Welfare Transition Employment Specialist

Workforce Central Florida, Orlando, FL

Client Support & Relation

Business Administration

Vocational School Certificate

University of Central Florida, Orlando, FL

Business Computer Programming

Associate's Degree

New Mexico State University, Las Cruces, NM L

Occupational Licenses, Certificates and Training

Seeking a professional job opportunity where I can utilize my skills and talents in a positive and professional environment. While providing quality care and service in both a calm and fast-paced environment. I am a passionate and extremely, highly motivated individual Who has established a reliable record, and positive rapport with employees, customers, and managers.

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