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Customer Service Call Center

Location:
Fort Lauderdale, FL, 33311
Posted:
July 04, 2023

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Resume:

Melissa Sargeant

**** ** **** *****

Fort Lauderdale, FL 33311

adx2x6@r.postjobfree.com

754-***-****

Work Experience

Halperns seafood and steak-Fort Lauderdale, FL

Loader

June 2021 to present

● Locate boxes

● Accurately load and unload trucks

● Properly distribute products

● Keep the warehouse clean and organized

● Shrink wrap pallets

Edco trophy- Davie, FL

Assembler

March 2021 to June 2021

● Produces components by assembling parts and subassemblies

● .Reads and deciphers schematics, blueprints,and assembly instructions.

● Positions or aligns components and parts, either manually or with hoists.

● Uses hand tools or machines to assemble parts.Conducts quality control checks. Walmart- Warner Robin, Georgia

Manger

August 2020 to February 2021

● Managers ensure that their assigned department, store, or district is well staffed and provisioned, adheres to quality and service standards, increases revenue and market share, and helps the business accomplish its goals.

● They hire and train employees, help develop and implement business strategies, and perform a variety of other tasks to ensure the business

● Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

● Resolving conflicts or complaints from customers and employees.

● Monitoring store activity and ensuring it is properly provisioned January 2018 to November 2020

Bakers assistance

● Baked cakes, and breads

● Followed orders from chef Joshua

● Iced all types of cakes

● Took customers orders

● Washed dishes

Bahama Breeze - Oakland Park, FL

January 2019 to 1/2/2020

Dishwasher

● Wash dishes with a dishwasher

● Sanitize dishes and silverware

● Change garage

● Clean bathrooms

Chevron pompano beach,fl

1/20/2014 to 2/26/2019 went back 5/2020 to present Gas station attend

● Assisted customers

● Provide the correct changed

● Used a the Ruby system process lottery tickets

● Kept the store nice and clean

Customer Service

Trans call center - Deerfield Beach, FL

December 2017 to September 2018

Assist customers with orders

● Entered information in the computer correctly

● Manage large amounts of inbound and outbound calls in a timely manner.

● Follow communication "scripts" when handling different topics.

● Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

● Seize opportunities to upsell products when they arise. Johnson warehouse/ Boca Raton beach

Warehouse

09/2006 to 03/2019

● Fill orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.

● load and unload packages, boxes, and general freight from trucks or other delivery vehicles.

packing, weighing, labeling and hauling boxes for shipping. Dishwasher/ prep

Peacock pantry - Pompano Beach, FL

December 2015 to April 2018

Wash dishes by hand

● Clean bathroom

● Clean stove and prep tables

● Sweep and mop the floor

● Wash vegetables and chop them

Line cook

Southern Comfort - Fort Lauderdale, FL

May 2014 to January 2018

Using the fryer

● Using the grill

● Taken orders from customers

● Used the stove

Trans call center/Deerfield Fl

Sandwich maker

McAllister - Plantation, FL

October 2017 to December 2017

● Taken orders

● Preparing orders correctly

Washing dishes by hand

Gas Attendant/Cashier

Shell - Sunrise, FL

July 2016 to December 2017

Process payment for gas

● Used cash register

● Used Ruby system to start and stop gas

● Maintain a clean store

● Restock coolers

Cleaner

Loyalty cleaning services / pompano Beach FL

11/2017 to 05/2018

● Clean restaurants

● Sweep and mop the floors

● Hose down floor mats

Delivery driver

Jimmy John's - Fort Lauderdale, FL

March 2017 to September 2017

● Took phone orders

● Greeted customers

● Process credit card and cash transactions

Laundry Attendant

Pete's Laundry - Fort Lauderdale, FL

April 2014 to December 2015

● I tagged clothes for the dry cleaners

● Cleaned up store, sweep and mop the store

● Washed customers clothes and fold it them

Secretarys - Fort Lauderdale, FL

May 2003 to October 2007

● Operate office machines, such as photocopiers and scanners, facsimile machines,voicemail systems, and personal computers.

• Answer telephones, direct calls, and take messages.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

• Complete work schedules, manage calendars, and arrange appointments. Stock Crew

Target - Oakland Park, FL

April 2003 to February 2005

• Receive and count stock items, and record data manually or using computer.

• Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

Housekeeper

Johnson hotel - Fort Lauderdale, FL

May 1999 to December 2003

● Strong time management skills and proven history of workplace punctuality.

● Self-directed and motivated

● Highly skilled in utilizing all kinds of cleaning and sanitation equipment

● Made beds and cleaned up the bathrooms

● Dust and vacuum the floors

Education

High school or equivalent

Seagull school - Fort Lauderdale, FL

August 1996 to June 1999

Skills

Food Prep, Food Service, Busser, English,customer service Forklift certified 9/2021



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