MELISSA DOLLY

Hanford,Ca ***** 559-***-**** adx2tb@r.postjobfree.com

PROFESSIONAL SUMMARY

A highly talented, detail-oriented Remote customer service advocate with experience in healthcare networks providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top-level client support, resolving issues, and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.

CORE PROFICIENCIES

●Proficient in navigating multiple screens and entering important information during calls

●active listening

●Review EOBs and initiate appeals

●Identify and correct billing errors and process payments

●Experience with computer(Excel,windows,IDX etc)

Knowledge of CPT, ICD9 codes

EXPERIENCE

Medicare Customer Specialist AETNA/CVS PHARMACY, Remote, USA 01/2021-08/2022

●Utilize problem-solving skills to resolve customer issues and enhance service levels.

●Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences

●Resolve issues as a single point of contact based on phone calls

●Educate and assist members on various elements of benefits, claims, and billing.

●Mid to High volume inbound calls

●Heavy Data entry with emphasis on adherence

●Complete forms in accordance with company procedures

●Post or attach information to medical claim files to be completed.

●Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.

NELSON CONSTRUCTION CORP • Fresno, CA 09/2014 - 04/2020

●Perform general clerical tasks and administrative responsibilities as needed

● Frequently Screen and answer calls, emails, and correspondence with professionalism and in a timely manner

●Handle petty cash amounts up to $2500.00, Maintain inventory log, and purchase supplies as needed

●Create presentations and reports using Word/Google Platforms

●Write emails and transcribe notes, Answer Interface with clients, builders, buyers, project teams, and vendors

●Schedule and complete Walk thru appointments with buyers Manage expense report

EDUCATION

●Hanford High School Diploma 1996

●Real Estate School of Southern Nevada License 2001

●Bakersfield Community College Psychology 2022-Present

Contact this candidate