CYNTHIA SOLORZANO

adx2su@r.postjobfree.com ● Fremont, CA. ● Cell 510-***-****

* *****’ experience in administrative duties with excellent customer service skills. Exceptional time management with demonstrated ability to prioritize and handle multiple projects in a fast-paced environment. Team oriented individual with a learning-focused mindset seeking new opportunities to enhance my administrative skillsets and to develop and grow personally and professionally.

Summary:

Coordinate executive communications, including taking calls, responding to emails and interfacing with clients.

Proficient in office administration duties such as filing, data entry, record maintenance, and appointments utilizing Microsoft Office Suite.

Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities.

Ability to prioritize, plan, and manage special events.

Schedule meetings and appointments and manage travel itineraries.

Assist with trial preparation, depositions, and other litigation-related responsibilities. Create. Edit, and compile large, complex, heavily formatted documents as well as prepare correspondence, and other legal documents from draft or dictated text utilizing MS word.

Prepare communications such as memos, emails, invoices, reports and other correspondence.

Coordinate and schedule staff meetings.

Able to work very well under pressure and ability to adapt to the business environment quickly.

Ability to make independent decisions to address the best way to handle specific tasks.

Experience:

Airline Customer Service Counter Lead, San Francisco, CA 2023

• Assist customers to complete all administrative documentation during the boarding and check-in process

• Proficient with Microsoft and Computer software, e.g., POS systems, reservation/accounting systems

• Ability to multi-task effectively, interacting with customers, answering phones and attending to computer work

• Able to work effectively with numbers to handle payment processing and invoicing

Westgate Renovators Inc., San Francisco, CA.

Assistant Project Manager 2021- 2022

• Identify, track and manage scope and change orders both Owner/Client and Subcontractor

• Prepare and present Owner/Client change orders in a timely and complete manner.

• Completes paperwork and all related administrative duties

• Proficient in Microsoft O365, POS systems, reservation systems, accounting systems

• Assist in preparing and maintaining project schedules

• Interface with project inspectors, contractors, architects, engineers, city and county officials, and clients

• Assist in all submittal approvals process with Engineers and City officials

The Miller Law Firm, San Francisco, CA.

Executive/Client Relations Assistant 2019-2020

• Provided support and supervision to office/operations staff

• Planned and supervised all personal travel arrangements including air travel, ground transportation,

and accommodation.

• Efficiently managed telephone calls, emails and collected/sort mail.

• Screened and prioritized incoming requests, directing to appropriate departments as needed; personally

Addressed issues, concerns and resolved problems.

• Obtained, completed, filed all documentation for immigration, tax accountability, insurance, corporate and

Personal billing, business pursuits; maintained records of employee info, client contact.

• Perform general office duties, such as ordering supplies, maintaining records and performing basic

bookkeeping work.

Baker Botts L.L.P, San Francisco, CA 2018

Conference Services Admin. Assistant

• Greet visitors, receive calls and prepares conference rooms for meetings/events.

• Coordinated all catering need for the office and client meetings.

• Helped oversee maintenance, scheduled appointments with different vendors.

• Worked closely with IT department for personal or client use.

• Assist legal secretaries and other staff members with over-flow work, events, preparation for depositions, etc.

Skadden, Arps, Slate, Meager & Flom LLP, Palo Alto, CA 2017- 2018

Administrative Assistant / Conference Services Specialist

Answered and transferred all incoming calls.

Operated overhead paging system.

Greeted and maintained a list of all clients, vendors, job applicants, and other visitors.

Scheduled meetings in ESP Booking System.

Provided parking validation and maintain a log.

Coordinated catering for meetings, coordinate car service & taxis.

Provided administrative support to visiting clients, assist with document translation.

Manage mail for incoming and outgoing FedEx and UPS deliveries

Provided various aspects of document reprographics assistance.

Set up and cleaned conference rooms.

Ensured daily reports of operations were completed.

Garden Court Hotel, Palo Alto, CA. 2015 - 2017

Front Office Manager

Front Desk Agent Professional at a 4 Star Forbes hotel, dedicated to the accommodation and satisfaction of customers. Skilled in the management of guest data and information, check-in and check-out, and customer service.

Room service, Phone management, Concierge services

Manage and perform all clerical and administrative duties at the Front Desk

Assist with the training of new staff.

EDUCATION

John F. Kennedy HS, Fremont, CA

Heald College, Hayward, CA

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