Farzana Zehra

Looking for work from home jobs.

Spring, TX 77379

adx2st@r.postjobfree.com

+1-703-***-****

To contribute as a key member of team.

Authorized to work in the US for any employer

Work Experience

Administrator and Assistant Principal

Dar-e-Abbas Sunday School - Houston, TX

July 2019 to Present

Working as an administrator and in management team (Only Sundays). Customer Service Representative/ Inbound Call Center / Patient Service Representative (Remote)

Carenet Healthcare Services - Texas

March 2021 to November 2022

Triage intake, Insurance Verification, Insurance coverage and benefits, Making Payments, bills, Insurance Claims, Pre Authorizations, Checking Eligibility, Making reports, Inbound and Outbound Calls, Scheduling appointments with Doctors and Non-Emergency Transportation, paging, creating communication forms if needed, receiving and sending messages to the Clinics, Doctors and Pharmacy, Taking orders for prescriptions and medical supplies and have to provide all information about tracking and shipping packages. Providing referrals of specialists and primary care. Have experience in Medicare, Medicaid, Texas Children Health Plan, Cooks Children, Molina, Humana, Nations Benefits. Experience in verify demographic information and familiar to follow all HIPAA laws. Have proficiency in many softwares. CRM, EPIC, CITRIX, Salesforce, Sharepoint, Genesys, Careportal, Carescript etc. Sales Associate

Macy's - Houston, TX

May 2014 to September 2016

Responsibilities

.Energize and encourage selling skills and guest delight on sales floor.

.Drive sales through proper standards in guest service,merchandising & promotional activity.

.Handled cash register procedures in store.

.inventory.

Accomplishments

Service, planograms, pricing, resets, set up the store,register. Skills Used

Help setup remodel planograms,Assisted management with planograms setup,Inventory, help exceed sale matrix.

Customer Service

My Own Boutique - Pakistan

January 2003 to February 2013

I have more than 10 years experience in customer service. I run my own boutique of dress designing and dealing with the customers all the time and still working with customers. Medical Receptionist

Liquat National Hospital - Karachi

January 2010 to October 2012

Responsibilities include:

:Answering phones, schedule appointments, verify insurance, collect payments, data entry and filing. Scheduling/ Confirming appointments with the use of EMR

: Faxing

:General office support

Bank Teller/Customer Service Representative

United Bank, Inc. - Karachi

June 2006 to September 2007

Responsibilities

Cash Handling, Accurately process customer cash, check, transfer, and statement transactions with a balance or reconciled drawer...

Customer Service : Greet and guide customers in a friendly and professional manner.. Electronic Funds Transfer : Process recurring and daily electronic transactions. Accomplishments

Honesty Recognition, Employee of the month.

Skills Used

cash handling, opening new accounts, customer service Education

Bachelor's degree in Mathematics

Jinnah University - karachi

2009

Sir Syed Govt Girls School

May 2005

Starting Education in Payroll accounting

University of Houston

Skills

• Microsoft Excel & Word

• Medical Receptionist

• Medical Scheduling

• Time management

• Negotiation

• Customer service

• Guest Services

• Triage

• Insurance Verification

• Medical Records

• Medical Office Experience

• Epic

• Algebra

• Office Management

• Phone Etiquette

• Tutoring

• Supervising experience

Languages

• English, Urdu - Expert

Assessments

Call center customer service — Proficient

November 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

November 2022

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

November 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Medical receptionist skills — Proficient

December 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Work motivation — Proficient

February 2021

Level of motivation and discipline applied toward work Full results: Proficient

Bookkeeping — Proficient

December 2022

Calculating and determining the accuracy of financial data Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

February 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Administrative assistant/receptionist — Proficient November 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Excellent spoken and written communication skills

• Dedicated and detailed high level of accuracy and strong attention to detail

• Proficiency in MS Word, Excel, Outlook, Epic, Care portal, Citrix, Notions, NexGen, Genesys, Share point. CRM.

• In-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedures

• I am a very good and fast learner.

Contact this candidate