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Customer Service Business Development

Location:
Baltimore, MD
Posted:
July 03, 2023

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Resume:

Henry Bowie Jr. 443-***-****

adx2rj@r.postjobfree.com

Summary Of Qualifications

● Accomplised sales and service professional with over 10 years experience in financial services, account management, branch operations and training.

● Winner of many sales and service awards including Top Sales Growth President's Club and Customer service.

● Posses 9 years of leadership experience including positions as a Senior Teller, Branch Assistant and House Director.

● Well-developed written and verbal communication skills and a professional demeanor.

Professional Experience

Business Development Specialist Severna Park, MD

Sheehy BDC 9/21-pres

● Take incoming calls from customers to set appointments. Average over 30 appointments per day.

● Make outbound calls to customers for additional appointments, average 100 activities per day.

● Proven proficiencies with phones, email, and texts in a fast paced environment.

● Handle customers effectively by identifying needs, quickly gaining trust, and resolving complex issues.

● Currently the #1 rep for Nissan appointments in the call center.

● Won 4 Daily MVP awards.

Accounts Payable Specialist, Finance Assistant, Dealer Service Specialist, Revenue Audit Specialist (Contracts)

Columbia, MD

Robert Half 12/18 to 8/21

● Processed all vendor invoices properly. Average 30 to 40 invoices per day.

● Handled all escalated issues with vendors resolving issues promptly.

● Provided excellent customer service to all suppliers and internal personnel.

● Conducted title verifications and ensured compliance.

● Audited Casino non-gaming receipts for accuracy and completeness.

● Supervised staff in absence of Lead Auditor. Directed staff and provided work assignments.

Driver (Full-Time)

Uber Drivers - Baltimore, MD 2/17 to 11/18

● Transported passengers to selected locations using GPS.

● Provided prompt efficient and courteous service to every rider.

● Receive over 1500 5-star rides and 100 compliments. Additional Experience

House Director Glen Burnie, MD

Missions For America/RHLC 2/20-Pres

● Currently manage property with a seven bedroom house, one bedroom apartment, efficiency, and additional four bedroom unit.

● Collect all rent payments, contributions and fees for the landlord.

● Counsel residents and perform Bible studies.

● Perform and administrate all lease agreements.

Senior Account Manager (Inside Sales) Columbia, MD AMBU 4/13-7/15

● Aggressively developed new business for the company and maintained strong relationships within territory..

● Effectively used marketing campaigns to promote products, generate sales and close new business deals.

● Directed and organized staff meetings while applying excellent attention to detail and ability to meet and surpass sales goals. Conducted how-to and sales presentations.

● Sold products in Cardiology, Neurology, Sleep Study, and Surgical areas.

● Awarded for Top-Sales Growth for Sleep/Cardiology with profit increase of 78k in 2013.

● Received President’s Club Award for increased profits of 125k in 2014

● Awarded for Perfect Attendance and Time Management in 2014. Education

Attended Anne Arundel Community College, Arnold, MD College Courses in Business Management

Over 40 credits earned



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