Customer Service Security Officer
Resume:
Crystal Tocci
Security Officer
Myrtle Beach, SC 29588
adx2qz@r.postjobfree.com
Currently, I have 23 years of experience in the security field working in the state of Pennsylvania at various locations and employment positions including armed security, unarmed security, plain clothes details, and some retail theft experience. I also have 6 years of supervisory experience and about 5 years of customer service experience.
I have had the Act-235 certification since 2002 in the state of Pennsylvania. Currently up to date. In October of 2021, I transferred from Pennsylvania to Myrtle Beach, South Carolina and continued serving in the security field.
I am also open to other employment opportunities outside of the security field. I feel I would be a great asset to your team, due to my experience and dedication to be a hard working, reliable, dependable, and a well-liked employee.
I am also an adaptable person who works well with a team, and can also work well independently with little to no assistance.
I am looking forward in moving forward and learning new skills. Authorized to work in the US for any employer
Work Experience
Security
Allied Universal Security - Myrtle Beach, SC
October 2021 to Present
Gated Community Security:
Access Control
Accomplishments:
Completed all training requirements/certifications Fulfill job duties
Reliable and Dependable
Well-liked employee
Volunteer Fire Police
Columbia, Pennsylvania - Columbia, PA
November 2010 to October 2021
Secure hazardous scenes by clearing roadways for emergency services to respond scenes. Direct traffic (vehicles and pedestrians) away from the scenes of fires, vehicle accidents, natural disasters, and other safety hazards.
Assist at events with traffic control, parking vehicles, and crowd control. Accomplishments:
Completed all training requirements/certifications Including:
Traffic Control Procedures.
HAZMAT.
First Aid/CPR.
Fulfilled job duties
Dependable
Well-Liked
Received a promotion to Lieutenant
Security/Supervisor
Allied Universal Security Services - Harrisburg, PA February 2010 to October 2021
Site Supervisor:
Responsibilities:
Scheduling by using computer programs and paper scheduling. Ensure all shifts are covered.
Train officers on site procedures and regulations to the client's expectations. Ensure procedures and regulations are followed.
Making sure all officers are in proper uniform.
Review Daily Activity Report Logs, Incident Reports, and other forms if needed. Ensure logs and forms are completed properly.
Communicate with management and site client/clients. Report Writing: Daily Activity Report Logs, Incident Reports, Disciplinary Action Reports, and other forms of needed.
Other security duties:
Bicycle patrol.
Foot patrol.
Motor patrol.
College Security.
Building access control.
Open and secure buildings.
Gate duties:
Log in/out trucks, contractors, and visitors.
Traffic/Crowd Control.
Retail theft prevention.
Respond to alarms.
Customer service including:
Answering phone calls from clients, employees, and customers of the client. Assign and log in/out keys to proper person/persons. Train other officers.
Assist other officers.
Assist emergency services when needed.
Accomplishments:
Completed all training requirements.
Fulfilled my job duties.
Reliable and Dependable employee.
Well-liked employee.
Received promotion to Site Supervisor.
Armed Security/Supervisor
Schaad Detective Agency - Rohrerstown, PA
November 2005 to June 2009
Responsibilities:
Report Writing: Daily Activity Report Logs, Incident Reports if needed. Motor Patrol at various locations.
Foot Patrol at various locations.
Plainclothes details.
Escorting employees of our clients to ensure their safety. ATM technician escorts.
Responding to alarms.
Building searches.
Opening/Securing buildings.
Training other officer at various locations.
Ensure all sites were covered to the clients preferences. Site inspection. Checking on officers at various sites: Ensure all officers understood and followed post procedures to the clients preference. Uniform inspection:
Ensure all officers were in proper uniform for the site that they are stationed and met company uniform policies.
Review officers Daily Report Logs and Incident Reports if needed. Backing up other officers who were both armed and unarmed. Assist emergency services when needed.
Accomplishments:
Complete all training requirements for various job locations. Fulfilled my job duties.
Reliable and Dependable employee.
Well-liked employee.
Received a promotion to supervisor.
Security Officer
Manheim Auto Auction - Manheim, PA
January 2000 to August 2004
Report Writing: Daily Activity Report Logs
Incident Reports if needed.
Foot patrol.
Motor patrol.
Traffic Control.
Plainclothes Details.
Gate duties:
Access control.
Search vehicles.
Search employees leaving the property using handheld metal detectors. Escort emergency services to scenes on property when needed. Building Checks.
Assist other officers.
Accomplishments:
Fulfilled my job duties.
Reliable and Dependable employee.
Well-liked employee.
Education
High school or equivalent in General subjects
Ephrata High School - Ephrata, PA
1994 to 1998
Skills
• Security (10+ years)
• Supervising Experience
• See Certifications
• Hazmat
• Driving
• Management
• Customer Service
• Writing skills
• Communication skills
• English
Certifications and Licenses
Act 235 Certified
August 2002 to January 2023
First Aid/CPR/AED Adult & Pediatric Certified
May 2019 to May 2021
SLED/South Carolina- Guard Card- Allied Universal
November 2021 to November 2022
Additional Information
HAZMAT Awareness
March 2021
Contact this candidate