Customer Service Inventory Management
Resume:
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Gloria T. Espinosa
Harker Heights, TX 76548
**************@*****.***
OBJECTIVE: Seeking and opportunity with a Medical Facility that will allow me to be employed full-time. To allow me to utilize my strong work ethic and a high degree of integrity, and exemplify the highest standards of compassion, customer service, and excellence. I am also seeking a position with a progressive organization that offers challenges, professional growth and advancement. SUMMARY OF QUALIFICATIONS
● Maintained proper body mechanics during activities that require considerable use of my arms, legs and moving my whole body, such as, lifting, balancing, walking, stooping, and handling of materials
● Stored items in accordance with instituted guidelines, utilizing a computerized inventory system to insure sterility and integrity of the supplies and material and the data integrity of the inventory management system
● Solved a variety of problem situations pertaining to complex and/or unusual supply transactions and patterns
● Duties require me to stand and walk for long period of times, and the ability to move or lift at least 50 pounds
● Reviewed regularly supply areas for expirations, tidiness, all processes and inventory with medical supply regulations
● Identified any major problems and reported to the appropriate staff
● Sent, received inventory and material into the VA Health Care System and supported catchment area
● Provided stock for primary and secondary inventory unit for all clinical and administrative services
● Preformed other duties as assigned
● Provided great customers service while giving information to customers regarding medical supplies
● Aided with all areas of supply management as required to all customer elements, which may include a USACE division headquarters
● Provided a variety of technical supply support to a district or laboratory as a member of a USACE Logistics Delivery Point team
● Prepared recurring and special reports and compiled statistics from data requiring substantial analysis, interpretation, and development of new formats
● Practiced required personal protective equipment policy, when exposed to hazards
● Completed duties using the Generic Inventory Package (GIP); maintained GIP by keeping information current and maintaining supporting files
● Achieved analytical assignments involving specific issues associated with a single technical supply specialization or operation
● Maintained inventory control and was accountable for items form readily available sources of supply, or items that reflect relatively stable patters of demand
● Made recommendations to secure the most functioning and efficient utilization of our storage facilities
● Interpreted agency directives and policies and prepares internal instructions, policies, and procedures that govern various depot operations
● Helped resolve individual computer problems by working with the Agency's Office of Information Technology Help Desk
● Rotated stock, observed expiration, removed items from use as required
● Evaluated the impact of change methods and procedures on designated operational areas which involved a variety of specialized methods and techniques and/or complicating characteristics to be considered
● Provided stock levels for items based on use, inventory, project demands, seasonal demands, changing patient needs and expected reductions
● Fulfilled stock inventory and material for delivery
● Mastered a time management system to ensure supplies and materials were delivered in a sterile and operational condition
● Maintained the proper amount of product to keep the hospital and satellite clinics operating 1
● Confirmed differences between records and physical count of stock were resolved
● Insured critical supplies were properly monitored and regulated, settling deviations when possible, and escalated substantial deviations to the Inventory Management Specialists
● Distributed to clinical and administrative areas by transporting specialized and unique consumable medical supplies as needed all through the facility
● Delivered items according to established or ad hoc requirements in computerized inventory management systems such as GIP
● Disposed items that were unserviceable or surplus in accordance with instituted policy and procedure
● Displayed exceptional organization and cleanliness to my assigned secondary areas (shelves and bins), while in accordance with aseptic principles as published in infection control guidelines, local Standard Operating Procedures (SOPs) and Joint Commission standards as scheduled
● Created comprehensive new and revised program objectives and operational procedures to improve the effectiveness and efficiency of the organizations
● Cooperated with clinical staff and administrative customers to maintain stock levels and accurate records
● Maintained proper records for quality control reports and workload reporting
● Conducted surveys of supply, equipment (including computers and other electronic devices) physical inventories of a broad range of diverse, specialized items, some of which are difficult to identify And/or differentiate from others, and which require special treatment in handling and storage
● Communicated with clinical staff, team mates, and Logistics leadership regarding any identified continuous improvement opportunities and medical supply concerns as necessary through various media including telephone, face to face and electronic mail
● Circulated items according to instituted requirements in computerized inventory management systems daily
● Aided managers and staff in inspecting inventory for stock classified for recall and hazard alerts
● Coordinated with clinic areas in establishing realistic levels based on usage history and shifting needs and Persistently monitored levels assigned to various items, to create accurate levels established on usage history. To support clinic areas when needed, to a changing them when necessary, to continue proper stock levels
● Answered phone and prioritized the order too patients’ needs
● Analyzed stock usage and storage requirements using bar coding equipment to include evaluation of delivery, timeliness and replenishment actions
● Monitored and reviewed information from materials, events, emails, or the environment, to detect or assess problems
● Operated fax, computerized medical system, copier, multi-line phone system, Outlook 365 with Office 10 daily
● Completed specialty cart preparation, checked and controlled critical supplies
● Achieved daily inventory using bar coding equipment on a prearranged assignment that allowed for timely replenishment
● Abide by applicable Office of Compliance safety and health practices and OSHA requirements EXPERIENCE:
Raymond G Murphy VA Medical Center
Medical Supply Technician
05/12/08 to 07/27/18
Presbyterian Hospital
Medical Supply Distributor
09/08/06 to 05/02/2008
Neighborhood Walmart
Overnight Stocker
04/11/2005 to 08/31/2006
San Diego Downtown Partnership
Public Safety Security
03/10/2003 to 04/082005
Albertsons (Grocery Store)
Overnight Stocker
08/06/01 to 03/07/03
Walmart
Overnight Stocker
10/05/98 to 07/27/01
2
Downtown Y.M.C.A.
Janitor/Custodial
01/16/1995 to 10/02/1998
La peñsione Hotel
Housekeeping
03/06/1989 to 01/13/1995
EDUCATION:
Centre City Centre Adult Education
G.E.D. 1987-1988
3
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