Adedamola Festus Omotosho

Customer Service Advisor

adx2ol@r.postjobfree.com • 306-***-****

• Canada

Summary

Accomplished, dedicated, and versatile professional with 10+ years of extensive experience in Client Relationship Management, Marketing & Sales, and Customer Satisfaction. Proven strengths in providing exceptional customer service, solving customer complaints, and issues while navigating multiple information systems to provide accurate and timely information. Collaborative client advocate with the ability to maintain accurate and up-to-date customer records and account information while establishing rapport with customers and providing clear and concise information through effective communication skills. Hands-on experience in identifying opportunities to enhance customer value by offering relevant products and services proactively. Thrive in high-pressure settings that require excellent time and priority management talents. Tech savvy with proficiency in MS Office suite.

Areas of Expertise

Customer Relations

Resource Allocation

Customer Relationship Management

Customer Experience

Project Management

Needs Assessment

Customer Lifecycle

Data Entry

Regulatory Compliance

Strategic Planning

Market Research

Product Knowledge

Professional Experience

Concentrix Ltd, Remote

Customer Service Advisor, October 2022 – Present

Fostered strong relationship with customers, offering excellent customer experiences and guidance to Rogers' customers, and potential customers alike. Resolve customer complaints and manage emotionally charged situations by utilizing escalation process to exceed customer expectations. Execute customer-centric actions to increase card value, optimize account offers, empower clients, and guarantee prompt updates on demographic and personal information in the system, providing flawless account management, identifying areas for process improvement, and enhancing customer satisfaction. Document internal procedures, and seamlessly communicate to relevant departments, to ensure swift and efficient account processing.

●Exceeded sales targets through strategic planning and execution, driving increased revenue.

●Retrieved and navigated information from multiple systems to deliver superior recommendations and solutions, while resolving customer inquiries.

Pilot Company, Moose Jaw, SK

Cashier, May 2022 – Present

Provide swift and immaculate service to guests, effectively manage inventory, and ensure optimal stock levels and availability. Operate cash register, handling transactions with precision. Maintain clean and visually appealing store environment, ensuring guest comfort.

●Deliver exceptional customer service to every guest, utilizing effective communication and problem-solving skills to exceed expectations and leave lasting positive impression.

Royal Bank of Canada, Moose Jaw, SK

Client Advisor, September 2022 – January 2023

Communicated effectively with clients, initiating conversations in all branch and community areas, to identify and cater to specific banking needs. Offered expert guidance to clients, while capitalizing on potential sales and referral opportunities to deliver exceptional experience. Served as a strong client advocate, responded client queries, and provided comprehensive assistance with range of financial transactions, ensuring prioritization of client needs. Attend and engage clients in meaningful conversations to gain thorough understanding of unique needs, and deliver tailored solutions. Fostered and sustained long-lasting partnerships with associates, resolved banking issues experienced by clients, to unlock untapped business opportunities and referrals.

●Employed expert time management skills to optimize productivity by efficiently managing tasks and priorities.

●Utilized critical thinking and problem-solving abilities to effectively resolve complex issues, resulting in streamlined workflow and reduced errors.

●Provided unparalleled customer experiences by delivering exceptional service and personalized attention, ultimately fostering increased customer satisfaction and loyalty.

Additional Experience

Business Manager, Trustfund Pensions Ltd, Nigeria

●Exceeded quarterly sales targets by implementing effective prospecting techniques, strategic account management, and providing exceptional customer service.

●Delivered engaging presentation at annual company conference maximizing attendee engagement and positive feedback from senior leadership.

●Mentored fellow team member on industry best practices, driving successful completion of major project and noticeable increase in productivity.

●Optimized financial operations by implementing new accounting software, reducing financial reporting errors and delivering efficient month-end close process.

●Increased ROI by identifying and implementing cost-saving measures, negotiating favorable vendor contracts, and conducting comprehensive analysis of key business metrics.

Business Executive, Trustfund Pensions Ltd, Nigeria

●Boosted client base by 50% through successful implementation of targeted marketing strategies, including social media and email campaigns, and exceptional customer service.

●Expedited benefits claims processing by implementing streamlined procedures and effective communication strategies, reducing processing time by 25% and improving customer satisfaction.

Administrative Assistant, Folashola Standard Ventures, Nigeria

●Prioritized and resolved complex problems, resulting in increased efficiency and cost savings.

●Communicated effectively with cross-functional teams and clients, improving customer satisfaction ratings.

●Organized successful events, achieving increased attendance and positive feedback from attendees.

Education

M.Sc in Business Administration, 2021

Kwara State University, Nigeria

B.Sc in Business Administration, 2013

Bowen University, Iwo, Osun State, Nigeria

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