Customer Service Call Center
Resume:
Amie Cooper
Davenport, IA *****
*********************@*****.***
Work Experience
Dock Worker/Forklift Operator
Dohrn Transfer Company - Rock Island, IL
March 2023 to Present
I load and unload trailers. Take products to locations for shipment. Material Handler/Forklift Operator
XPAC - Milan, IL
June 2022 to March 2023
I load and unload trailers. I run one area of the warehouse. I feed lines with product. Education
Some college in Nursing
Scott community college - Bettendorf, IA
Skills
• Forklift (10+ years)
• Computer literacy (5 years)
• Logistics
• Microsoft Word (2 years)
• Assembly (10+ years)
• SAP (1 year)
• Load & unload (10+ years)
• Order picking (1 year)
• Warehouse experience (10+ years)
• Food service (1 year)
• Shipping & receiving (5 years)
• RF scanner (5 years)
• Customer service (4 years)
• Warehouse supervisor experience (1 year)
• Cashiering (2 years)
• Stocking (2 years)
• Computer operation
• Warehouse management
• Cleaning (10+ years)
• Reach truck
• Inventory control (2 years)
• Materials handling (6 years)
• Pallet jack (10+ years)
• Leadership (2 years)
• Cash handling (10+ years)
• Microsoft Office
• Communication skills (2 years)
• Organizational skills (10+ years)
• Driving (2 years)
• Typing (10+ years)
• Computer skills (2 years)
• Order Picker
• Quality Assurance
• Warehouse Distribution Experience
Languages
• American Sign Language - Fluent
• Spanish - Intermediate
Certifications and Licenses
Forklift Certification
Present
Driver's License
August 2029
Forklift Certification
April 2010 to Present
Assessments
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Proficient
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Proficient
April 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Inside sales — Proficient
July 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Call center customer service — Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Forklift safety — Proficient
September 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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