OBJECTIVE

COMMITMENT SERVICE INTEGRETY

I’m seeking for a position as a Senior Customer Service Representative. I have over 10+ years of customer relations experience. I am dependable, reliable, excellent work ethics, great social skills, and I am eager to grow in an environment that will stimulate, challenge, and provide me with the opportunity to further develop my skills and career.

EMPLOYMENT HISTORY

Envoy Air. May 03, 2023

Customer Service Agent

Assisting passengers with boarding, bag check, rebooking flights, changing Itinerary, handling Jet bridge and position it to meet the aircraft.

Honda Canada Inc. July 2013- November 2022

DCD- Dealer Communication Department

Assisting both Auto and MC/PE dealers with their daily stock orders, investigate CBO’s, Back Order ETA and take proper action to ensure Back Orders are filled.

Helping dealers resolve their parts list inquiries, processing Dealer’s critical orders, Pricing inquiries, Accessories and parts availability, Promote a strong use of Ebiz communication system and proper use of forms.

Maintain Call Handle time while providing good customer service to our dealers, also assisted with dealer credit/returns inquiries.

Honda Canada Inc. June 2011- July 2013

Customer Relations Representative

Handled 30-50 calls daily, case reviews, offer goodwill assistance to customers, updated Customers’ information such as ownership, addresses and pertinent details

Assisting dealers with goodwill gestures request, recall inquiries, clearance letter inquiries and warranty information inquiries.

Parts inquiries, pricing, B/O, ETA.

Toyota & Lexus Financial Inc. September 2009 – August 2010

Bilingual Remarketing and customer service associate

Performed daily updates from Autovin on vehicles inspections and accounts maintenance, while performing customer service tasks, handled over 60 calls daily providing loan updates to clients.

Interacted with Toyota and Lexus dealers across Canada as well as wear and tear on lease-end vehicles, and invoiced customers for charges.

Performed daily reports, stats, and collection calls to customers who did not return vehicles upon lease end.

INGDIRECT Bank Canada October 2008 – August 2009

Bilingual Operation Associate

Performed a variety of non-phone day to day operations such as:

Account maintenance and check verification, RSP transfers, account opening and general client inquiries.

Monitor fraudulent charges and reported to fraud department, handled clients Estates from across the province, large Estate (30K-up) and Small Estate (0-30K) within INGDIRECT.

Reviewed clients Will and required documentation in order to settle estate, interacted with lawyers, trustees, as well as Executor(s).

Citibank Canada September 2001 –December 2005

Customer Service Representative

Handled clients’ inquiries such as card activations, over credit limits and past due accounts.

Application verification, updated customer records and address change requests

Assisted Customers with credit limit increase and customer retention.

CIBC Visa October 1998 – July 2001

Customer Service Representative

Answered over 80 calls daily

Performed client account maintenance, Account activation, address and contact information updates, credit increase inquiries

Supported customer retention efforts

EDUCATION

SEPTEMBER – OCTOBER 2021

Certified Nursing Assistance, INTERNATIONAL HEALTH GROUP, CA

2007

Medical Lab-Technician, EVEREST COLLEGE, CANADA

REVELENT SKILLS

Excellent Written and Verbal communication

Proficient with Microsoft office products

Ability to develop and use pivot tables and data bases to obtain and develop reports.

Ability to multi-task and meet deadlines in a fast-paced, team environment, while developing affirmative working relationships and to interface with all levels of personnel in a positive manner.

Contact this candidate