Desktop Support Electro Mechanical
Resume:
Sean Viehweg
Current Location: **** South *** East Unit #I Murray, UT. 84107
Availability: Yes, available for all 5 days onsite work
***********@*****.***
Summary:
IT Specialist with over 15+ years of computer and electro-mechanical experience. Energetic, technical-minded professional seeking a position as an in-house IT Support Role, R&D, or electro-mechanical assembly where my knowledge of software, hardware, education and experience can benefit my employer. A high technical aptitude, unyielding commitment to work effectively utilize my time to contribute to the successful and profitable operation of the firm. A+ Certified.
Technical Skills:
TICKETING SYSTEMS : Have used a variety of ticketing systems to document issues to send to 3rd Tier support or outside.
vendors, document user’s issues. Scripting – Batch and PowerShell Remedy and SIAM.
ELECTRO-MECHANICAL : Electro-mechanical and electronic assembly, Hybrid-Circuits, High and Low Power Lasers
NETWORKING : TCP/IP protocols, such as the Internet Protocols, Domain Name System (DNS) or Dynamic Host
Configuration Protocol (DHCP) and static protocols.
OPERATING SYSTEMS : DOS, Windows 3.x, Windows 95, Me, XP, Vista, 7, 8, 10 Windows Server 2003, 2008, 2012.
Hardware and Software.
A+ Certified.
Active Directory, Exchange, Intune, SCCM, and Azure
Professional Experience:
Contract - (contract position- Ampcus, inc.) - Salt Lake City, UT December 2022 – June 2023
IT Specialist
End user support in day-to-day operations.
Software installations.
Service Now Ticketing system.
New Asset Deployments
Application Trouble Shooting
Remote Support tools. LogMeIn Rescue, Dameware, Bomgar, TeamViewer, Etc.
Contract - (contract position) Salt Lake City, UT May 2022 – September 2022
IT Support Role – End user side for a large refinery. BLAN Tech.
End user Support. Imaging of new assets.
Troubleshooting application and hardware issues.
Inventory control and ordering
Server Migrations to new networks
IP Reservations on DHCP Servers
VLAN identifications and switch flipping.
Racking and supporting various servers and Voice servers
Time Clock, H2S Meter, Printer server-side installations and migrations
Two Jr. technicians under me
Setup and configure Microsoft Teams Conferencing rooms.
Responsible for the Lab:
Assure all Lab PCs are receiving their SCCM updates, reporting, generating reports, XIA integration.
Implementing a Lab backup scheme
Contacting Vendors for Lab Maintenance for various instruments.
Service Now Ticketing System
Light PowerShell and Batch Scripting
Took break to take care of sick family member Oct 2021 – April 2022
HCL AMERICA - Salt Lake City, UT
Desktop Support +800 Users Sept. 2016 – September 2021
Internal Desktop support, >800 Users
Imaging of systems, Resolving client-side issues in Remedy Ticketing System.
Backup of company servers ML6000, ML630, TL4000 with Symantec Backup Exec 2012.
Troubleshoot various internal applications and email support. Remote Desktop Support and Hardware
Experience with Windows XP, Vista, Windows 7, Windows 8, and Windows 10 and Servers
ASM RESEARCH – Department of Veterans Affairs Contract - Salt Lake City, UT
Tier 2 Support (Cyber) & SCCM Remediation August 2015 – July 2016
VA Public Trust Security Clearance.
Continuously identify and remediate security deficiencies on VA’s network infrastructure, database platforms utilizing SCCM.
Supported and remediated software vulnerabilities within the Department of Veterans Affairs consisting of 86,000 SCCM clients.
Desktop support dealing with Windows XP, Windows Vista, Windows 7, Windows 8, and Windows 10
Required to independently diagnose and evaluate computer hardware / software inventory problems to determine root cause of malfunctions and repair.
Saved Company $10,000 by writing a script to inject drivers into a Windows 7 embedded OS to ruin a webcam on
a laser engraving system.
UNISYS - Salt Lake City, UT
PC Support Account Specialist April 2014 – July 2015
Provided PC support on various accounts. Financial and Government Institutions.
Diagnosed and corrected issues via Remote Support from clients or escalate ticket through various ticketing systems. VPN, Citrix, and other applications. Various Ticketing systems.
Possess Expert knowledge on Windows software to accomplish work given.
Provided phone support for their IT needs ranging from Printing issues, Microsoft Live Meeting issues, Blackberry, Microsoft Office user issues, RSA token lockouts, resetting passwords, setting up email address, adding users to Group Policies, resetting Microsoft Exchange accounts, American Red Cross, Capital One, AARP, etc.
ADVANTAGE TECHNICAL RESOURCES - Salt Lake City, UT
X-Ray Tube Production Operator - Varian Medical (Contract) Aug 2013 – Feb 2014
Assemble various X-Ray Tube models for CT-Scanners.
Provide QA/QC of vendor sub-assemblies.
Perform electrical testing of completed units.
Work with management to streamline and implement efficiency changes.
INSIGHT GLOBAL - Salt Lake City, UT
Field Technician (Contract Position short duration, PC Refreshes) June 2011 – July 2013
Installed PC’s and Servers for Key Bank, Wells Fargo and New Your Life branch field offices in the Salt Lake City area.
Provided daily technical support for email, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
BESTBUY - Salt Lake City, UT
Geek Squad Agent September 2006 – September 2011
Diagnosed and repaired customer PC’s, all types and configurations.
Used virtualized app tools to provide service for clients with internet connectivity.
Data recovery. Implemented daily and productivity trackers. Measured results.
Customer interfacing, sales, and tendering currency.
Customer relations sales and service.
U.S. ARMY - CONUS and Foreign Service
Military Police 95B Honorable Discharge – Secret Clearance September 1989 – February 1998
Responsible for providing support to the battlefield by conducting area security, police intelligence operations, internment and resettlement, maneuver and mobility support, and law and order operations.
Combat Tour- Desert Shield / Desert Storm, Bosnia, Honduras and Europe.
Field maintenance of battalion PC’s, laptops, network, and servers, and military vehicles.
Protected lives and property on Army bases by enforcing military laws and regulations, as well as controlling traffic, preventing crime and responding to emergencies.
Assisted in the construction of a satellite interface between Bosnia and the Pentagon, Washington, D.C.
Provided personal protection support for two U.S. Presidents, Chairman of Joint Chief of Staff.
While deployed to Bosnia and Herzegovina, assisted in the command Intranet construction covering two city blocks and consisting of in excess of 250 workstations and several servers for the 1st Armored Division Command. Built satellite link to the Pentagon for S1 War Crimes documentation in Real-Time.
Earned various awards for excellent service.
Assisted in the construction of a satellite interface between Bosnia and the Pentagon, Washington, D.C.
(DD-214 Available upon Request, Honorable Discharge after 8 years of service)
EDUCATION:
Bachelor of Science Program Telecommunications Management from DEVRY INSTITUTE OF TECHNOLOGY - Fremont, CA. 1999 -2000 - GPA 3.7/4.0 (Deans List)
Study of the OSI Model
Security
Topologies
Network protocols
Business practices
Computer technologies
Information Systems
Policy Issues
Statistics, math and other associated required courses.
OREGON INSTITUTE OF TECHNOLOGY – OIT Klamath Falls, OR
Laser Optics Engineering Technology 2001 - 2003
Emphasis on math
Thick and thin films
Understanding wave functions of light
Snell’s Law
Optical Systems
Birefringence
Physics
Wave guides
Interferometry
Super position
Optical CAD programs
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