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RAVI GOEL

IT BUSINESS ANALYST MILITARY VETERAN

AREAS OF EXPERTISE PERSONAL SUMMARY

IT Business Analysis

Supply Chain Management

General Management

Customer Relationship

Leadership & Decision Making

IT Business Analyst with over 5 years of experience in analyzing business processes, identifying improvement opportunities & recommending technology solutions to enhance organization performance. Skilled in Project Management, requirements gathering & and stakeholder engagement, Possesses a strong understanding of software development life cycle and agile methodologies. A passionate leader with first class communication skills and a long track record of successful management of complex business processes in varied industries.

PROFESSIONAL CERTIFICATIONS PROFESSIONAL WORK HISTORY

IT BA (Finance, Healthcare & Insurance)

Masters in SCM

Ad Dip in Gen Management, SCM

IT Business Analyst - 2017 onwards

CEO – I Protect (2010 -2023)

Risk Management Industry (1996-2010)

Commissioned Logistics Officer – Indian Air Force (1982-1996) SUMMARY

5+ years of work experience as Business Analyst with expertise in understanding and gathering business requirements and translating those requirements to system requirement specifications.

Hands on experience of industry standard methodologies of SDLC (waterfall, RUP, Agile, RAD, Spiral and Iterative).

Comprehensive experience in Gap Analysis, Cost/Benefit Analysis, ROI analysis, SWOT analysis, Testing, and Project Planning/Scheduling.

Hands on experience in developing fully professional Project Plan, Test, Risk Mitigation Plans, Vision and Scope, Requirement Traceability Matrix, and Business Requirement documents.

Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to develop an acceptable design for customer and feasible for developers.

Proficient in creating Use Cases, Sequence Diagrams, and Collaboration, Activity Diagrams, Class Diagrams, and Business Intelligence Tools etc.

Hands on experience of using SharePoint, MS Word, MS PowerPoint, MS Excel, MS Visio and MS Project

Excellent project management and time management skills and strong work ethics and ability to learn new concepts.

Excellent communication, presentation and interpersonal skills with demonstrated experience in efficient interaction with customers and senior management.

Technical Skills

Project Management: MS Visio, MS Project, MS Office, MS Excel, MS Power Point, UML, JIRA, Confluence, HP ALM, MS SharePoint 2013.

PROJECT EXPERIENCE

Client: AT&T, Remote July 2020 to Jan 2023

Role: Business Analyst

Online Application of AT&T where user can register and manage various features like rate plan management, online bill payment, view / enable order status online, transfer the billing responsibility, manage profile etc. working for sales application ADOPT, ROME, SSDF, PRISER-D These applications work for Enterprise sales, responsible for Handling multiple projects within one agile team for multiple releases. Responsibilities:

Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.

Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go- live” of enterprise implementations.

Provided functional and information system support for business process.

Identified and solved business issues by making changes in systems and operations.

Analyzed systems requirements and designed and implemented SAP programs.

Developed and implemented unit testing for entire project implementation.

Worked closely with the technical teams and delivered technical solutions

Worked and improved manual and automated processes.

Assisted in business process and purchasing process areas.

Analyzed, validated, and documented system and business requirements.

Identified gaps in business operations and suggested solutions.

Liaised between heads of the departments and resolved issues. 2

Sought opportunities for continuous improvement of process and operational efficiencies.

Provided technology solutions related to logistics, finance, and controlling systems. Environment: Operating Systems Windows 9x, Windows 2000, Windows XP & Windows 7 Client: Hewlett Packard Enterprise, Remote Jan 2019 to June 2020 Role: Business Analyst

Hewlett Packard Enterprise Company (HPE) is an American multinational Information Technology enterprise Company, founded 1 November 2015 as part of the now-split Hewlett-Packard Company. Enterprise is a business-focused organization with four divisions: Enterprise Group, which works in servers, storage, Networking, consulting and support; Services; Software; and Financial Services. The company is based in Palo Alto, California. It is a project for State of Iowa to develop vaccine and immunization of patients for providing Preventive healthcare to patient such as find best GP

(primary care physician), Hospital, test centers for diagnostics, drugs, Work on UAT as well as training platform. Responsibilities:

Participated in requirements analysis using a Use case driven approach and produced detailed use cases And Functional specifications for all the interfaces.

Experience in conducting User Acceptance Testing (UAT).

Performed System testing and conducted User Acceptance Testing (UAT) for the projects, system fixes & enhancements.

Create functional requirement, FDD, user functional story.

Created detailed level test scenarios on HIPAA compliance testing.

Gathered business requirements from business users such as Managers and drafted business requirement document (BRD).

Developed test scripts and performed the System and User acceptance testing (UAT).

Business requirements solicitation and development.

Business solution technical writing.

Application test plan use case development and execution.

Application training development and facilitation.

Solicited and developed business requirements.

Developed business solutions for software application functionality.

Created functional design documentation needed to promote software application changes.

Developed use/test case for application testing execution.

Applied subject matter knowledge to solve common and complex business issues within

Established guidelines and recommends appropriate alternatives.

Worked on problems/projects of diverse complexity and scope. Exercises independent judgment within

Generally defined policies and practices to identify and select a solution.

Acted as a team leader providing direction to team activities and facilitated information validation and team decision-making process.

Created and managed product backlogs and prioritizations for sprint level tasks Environment: Agile, Windows 8, Oracle, HTML5, CSS3, Team site CMS, Tag Management, SQL, MS Visio, MS Project, UML, XML, Microsoft Excel, Microsoft Word, and Microsoft Power Point.

Client: ABN Bank, New York (Remote) Jan 2017 –Dec 2018 Role: Business Analyst

ABN Bank is one of the top ten financial services organizations in the U. S providing a wide range of financial services to its consumers and businesses. Integrated Online Transaction Processing System is a struts based application which includes online banking and mortgage loan processing. System is developed to retrieve existing customer data from legacy systems, capture new data related to mortgage and then connect to credit history agencies, process the loan approval. The system has 4 modules: online banking, online bill pay, online mortgage loan processing and online brokerage on mortgage or securities. Responsibilities:

Gathered and documented business requirements from user groups, stakeholders and vendors by conducting interviews and discussions sessions.

Stored requirements with appropriate acceptance criteria in Jira and assigned the task to team members.

Extensively involved in conducting JAD sessions with different business units and application development team.

Prepared and processed wire transfer working with EFT

Thoroughly understand the accounting processes that ABN Bank uses from Loan Origination, Mortgage Servicing to Loan Payoff / Selloff.

Created Use case diagrams, Data flow diagrams and business process workflow diagrams (Activity diagrams) in UML/Visio.

Involved in assisting the business groups to provide support for Business Intelligence toolsets like OBIEE.

Provided Gap Analysis, Cost/benefit analysis and understanding the business perspectives on many financial and operational issues.

Involved in collecting customer data from the legacy systems and developing the data dictionaries.

Involved in developed prototype of new information processing application module.

Created source to target mapping documents with validation rules

Validated data loaded by ETL process before delivery to users

Liaison between development team and business users

Documented the Requirements Traceability Matrix (RTM).

Involved in preparing detailed test plan and test cases based of functional requirements using ALM/Quality Center for the business requirements verification and validation.

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Worked as a Liaison between QA team and Business Units involved in the application development for better understanding of the business and IT processes.

Involved in Change Control procedures using Clear Quest and reports to track process of repairs and determine the current quality of the application.

Used JIRA for requirement tracking and management

Developed test scripts and performed the System and User acceptance testing (UAT). Environment: Rational Rose, Rational Requisite Pro, Eclipse. PERSONAL SKILLS TRANSFERABLE SKILLS AND COMPETENCIES

“Can do” Attitude

“Hands on” team player

Inclusive Team Leading

Detail Orientated

Fluent English, Hindi, Urdu Speaker

Excellent Communicator

Thorough gentleman

Stickler for Punctuality

IT BUSINESS ANALYST – Project Management, Requirement Gathering and Analysis, Stakeholder Engagement, Agile Methodologies, SDLC, Business Process Improvement, Use Case Development, Test Case Development, UAT, Documentation, Communication, Problem Solving

BUSINESS – Key Account Management, Customer centric attitude, Ability to develop new business and retain existing customers, ability to deliver along tight deadlines, handling of pressure cooker situations, hands-on leader, multi-tasker, out of box thinker

ORGANIZATIONAL – Ability to work across platforms & functions, ability to get along with top management, inter/intra-departmental coordination, ability to quickly fit into organizational culture

MANAGERIAL – Capable administrator, organizational acumen, ability to enthuse, develop and train staff, ability to manage HR functions – trainings, performance appraisals and feedback, ability to carry the team over the line

LEADERSHIP – Leading by Example, Service Before Self, Dependability, Loyalty, Integrity, Exceptional Communication & Motivational skills, Thorough Gentleman PERSONAL DETAILS ACADEMICS

US Green Card Holder

Renton WA – 98059

425-***-**** (M)

adx2ln@r.postjobfree.com

AVAILABILITY – Immediate

Graduate (Life Sciences)

Masters (SCM)

Trained as IT Business Analyst (Finance, Healthcare & Insurance Domains) Ready to Relocate anywhere within US

Contact this candidate