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Customer Service Follow Up

Location:
York, PA
Posted:
July 03, 2023

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Resume:

CHAMIKA WRIGHT

S U M M A RY

Compassionate Social Worker with years of comprehensive experience providing social services to various groups of people to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for client resources, and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities. Organized and educated in program administration for high-risk populations. Demonstrates understanding and sensitivity to serving culturally diver

E XPE RIE N CE

ISS Monitor (In School Suspension)

Crispus Attucks Charter School York, Pa 2022- Present

• Responsible for coordinating student receipt and completion/progress of classroom assignments and activities.

• Responsible for ensuring that students that are placed in the In-School Suspension Program work on study habits, classroom behavior skills, and a positive self-image.

• Take daily attendance

• Review in-school suspension policies, procedures and student expectations with students daily.

• Provide supervision for students who are assigned to the In-School Suspension classroom.

• Work with students and or other staff members during student reflection period on issues such as behaviors and attendance.

Youth Care Worker

Children's Home of York York, PA 2021 – 2022

• Develop system of organization to keep detailed client and case contact and activity records.

• Meet with children to ensure comprehensive happiness and success.

• Schedule meetings with possible parents to establish eligibility for foster care.

• Review parent and child information and records to check matches and eligibility.

• Collaborate with team members to identify and accomplish agency objectives.

• Incorporate community-based programs to meet various needs and monitor each program's effectiveness.

• Analyze data from surveys, referrals, and follow-up services on financial, legal, crisis intervention, community referrals and outreach services. Mental Health Caseworker

Bell Socialization Services, Inc York, PA 2020 - 2022

• Helped clients deal with substance abuse, mental illness, and other concerns by delivering personalized support.

• Facilitated weekly group sessions focused on various issues to help groups and individuals.

• Developed and optimized treatment plans to help clients continue to progress.

• Educated family members and helped each support clients by improving coping techniques.

• Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.

• Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.

CO N T A CT

+1-717-***-****

adx2l7@r.postjobfree.com

York, PA 17401

E D U CA T ION A N D T RA IN IN G

Bachelor of Science Human

Services

Purdue University Global May

2020

Master of Science Human

Services

Purdue University Global

October 2023 (currently

pursuing)

S K IL L S

• Service assistance and support

• Aftercare follow up

• Client engagement

• Highly effective communication

• Conflict mediation

• Strategic planner

• Emergency response training

• Community outreach expert

• Customer service

• Confidential documentation and

recordkeeping

• Community referrals

• Client meetings

• Assistance program knowledge

• Research and facts collecting

• Basic knowledge of childhood

growth and development.

• Demonstrated ability to effectively

supervise children.

A CCO M PL IS HM E N T S

• Collaboration - Collaborated with

other professionals to plan and

implement patient care.

• Client Care - Ensure quality control

through admissions, assessment,

treatment, and referral for a broad

range of clients.

• Documentation - Documented

client intake information.



Contact this candidate