Lead, Customer Service Officer

Doris Akinola

Liberia

***********@*****.*** +231*********

linkedin.com/in/doris-akinola-886322a1

Summary

Experienced Client Services Officer with a demonstrated history of working in the banking industry. Skilled in Communication, Administration, Teamwork, Customer Experience, and Human Resources. Strong finance professional with a MBA focused in Human Resources Management from Valley View University. Experience

Customer Service Officer Lead

Cititrust Savings and Loans Limited

Apr 2021 - Present (2 years 1 month)

• Following up on client requests, managing client applications and fully onboarding new clients

• Properly maintaining client files

• Keeping records and documentation of client interactions for training purposes

• Implementing measures aimed at streamlining the account application process to improve operational efficiency and provide better client service

• Providing creative ways to deliver exceptional client experience

• Awarded Best Customer Officer of the Year in May, 2022 for outstanding dedication and service to the Organization

Office Administrator

NUMHERIT

Sep 2020 - Mar 2021 (7 months)

• Coordinating office activities and operations to secure efficiency and compliance to organization policies

• Manage agendas/travel arrangements/appointments etc. for the top management.

• Submitting timely reports and prepare presentations/proposals as assigned

• Managing phone calls and correspondence (email, letters, packages etc.) Lecturer

Adventist University of West Africa, College of Business & Public Administration Feb 2020 - Sep 2020 (8 months)

• Teach as a member of a teaching team within an established program of study

• Teach in a variety of settings from small group tutorials to large lectures, ensuring content, methods of delivery and learning materials meet the defined learning objectives for individual teaching sessions

• Supervise the work of undergrad students, provide advice on study skills and help them with learning problems

Office Secretary

Valley View University

2017 - 2020 (3 years)

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• Answering phone calls and directing callers to either the Finance Officer or other appropriate party

• Monitor and manage inventory of office supplies; order and distribute office supplies as necessary

• Process, sort, and route incoming and outgoing mail

• Scheduling meetings and appointments, and supporting other staff with organizational tasks Enrollment/Registration Assistant Officer

Adventist University Of West Africa

Jan 2018 - Oct 2018 (10 months)

• Preparing students' admission letter and student's class listing

• Maintaining students record databases and manual files

• Review, verify, and process student applications and related documentation; review, compiles, and updates information on student credentials required by the university

• Preparing and issuing out student's grade sheet

• Handling all aspects related to academic records including student's transcript Office Assistant/Administrative Officer

Adventist University of West Africa

Dec 2015 - Sep 2017 (1 year 10 months)

• Office Assistant for the President of the University

• Answering phone calls and directing callers to the appropriate party

• Monitor and manage inventory of office supplies; order and distribute office supplies as necessary

• Process, sort, and route incoming and outgoing mail

• Coordinate and schedule appointments and meetings Program/News Presenter

Radio Advent 93.7FM

2012 - 2014 (2 years)

• Working with producers to develop program/news content

• Presenting daily news and other programs

• Interacting with reporters and callers on air

Education

Valley View University

MBA, Human Resources Management

2017 - 2020

Adventist University of West Africa

BSc. Education Guidance and Counselling Psychology 2012 - 2016

Ebenezer Seventh Day Adventist Secondary School

WASSCE, Business/Commerce, General

2009 - 2011

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Licenses & Certifications

Elderly Care and Caring for the Disabled - Alison - Empower Yourself 161*-********

Certificate in Online Education - Adventist University of West Africa, Liberia Skills

Customer Experience • Human Resources (HR) • Administration • Microsoft Office • Communication • Radio Broadcasting • Student Counseling • Teamwork • Excellent Interpersonal and Organizational skills Honors & Awards

Magna Cum Laude - Honors and Awards Committee

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