Customer Service Sales Representative

Lancette Hunter

Villa Rica, GA *****

**************@*****.***

+1-724-***-****

Highly motivated customer service and sales professional with more than 10 years of experience working in call centers. Consistent positive interactions with customers and knowledge of time management have resulted in the opportunity to be crossed trained for calls for another program. Proven ability to provide an overall excellent customer experience. PROFESSIONAL SKILL TECHNICAL SKILL

Cold Calling Customer Service Salesforce Linux systems Upselling Rapport Building Microsoft Office Suite SAP systems Work Experience

Remote Inbound Sales Representative

TruGreen LandCare - Memphis, TN

January 2023 to Present

Explaining various options for lawn care services to customers for annual maintenance. Taking credit card payments in a secure fashion, updating account information. Forwarding information to direct branch locations.

Energy Sales Consultant

Red Ventures - Atlanta, GA

August 2016 to Present

Sell energy in deregulated areas to more than 500,000 customers through Dominion Energy.

Sell appliance service plans to customers through Consumers Energy. Assist customers with the transfer and/or new connection of telephone service, cable, satellite, internet and many more.

Effectively execute the entire sales process from open to close Inbound Sales and Services Representative

Comcast - Roswell, GA

2015 to 2016

Presented, promoted and sold products/services to existing and prospective customers.

Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.

Interacted with customers via telephone or email to assist with a variety of customer inquiries and issues.

Execute successfully on expected call flow on every interaction. Education

Medical Assistant

Georgia Gwinnett College - Lawrenceville, GA

2009 to 2010

Skills

• Sales Management

• Upselling (7 years)

• Salesforce

• Communication skills (9 years)

• Customer service (10+ years)

• CRM software (1 year)

• Negotiation

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