Project Manager Scrum Master
Resume:
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WHY ME ?
Certified Scrum Master(CSM) and Project Management professional with 15 years of work experience in IT Industry with expertise in Web Portal Development, Infrastructure Project Management, Service Transition, Network and Telecom, Information Security and System administration. Highly user focused and able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables. Took a break off my career to focus on personal family issues related to treatment of my autistic son.But I used that time to also catch up on industry-related trends and readings, get online certifications, and network with professionals in the field. EXPERIENCE SUMMARY
Kirkland, WA
Scrum Master
Northwest Multiple Listing Service
Led a cross-functional Scrum team of 10 members in the successful launch of a new product, increasing customer satisfaction by 30% and product adoption by 50% Coached 10+ team members to higher levels of Agile maturity by improving their process and ensuring they adhered to the Scrum framework
Enabled Agile team to increase its throughput by 15% through use of swarming around features and other high-collaboration approaches, such as paired programming Facilitated test-driven development on all projects increasing quality by 17% (benchmarked against historical data.)
Administered all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and sprint retrospectives
Seattle, WA
Technical Project Manager/ Scrum Master
MOZ
Successfully implemented a stable and measurable Agile Scrum Framework for MOZ Pro SEO product tool set to collaborate and improve communications between Engineering, Product Management and business across two concurrent Web Portal Development teams. Delivered new technical solutions that led to a 30% increase in company revenue in six months. Lead definition of overall team process, including work intake & triage and workflow. Conducted business requirements' analysis with external clients using stakeholder interviews and focus groups to define scope.
Help define the project vision, scope, resources, etc. with sponsors and stakeholders Chicago, IL
Project Manager/Scrum Master
Tech Mahindra
Delivered more than 20+ projects with budgets from $50,000 to $1 million on-time and on-budget for clients such as AT&T, MICROSOFT & Arthur J Gallagher & Co Worked in multiple domains with clients and handled multiple engineering projects from conception to completion through understanding of scope of work, dependencies, analyzing the impact of new features, managing shared resources and managing risks Helped grow AT&T project revenue YoY (15Q1 to 15Q4) by 13% Allocated and balanced resources between 10 on-site and 10 off-shore developers, ensuring optimum utilization across competing projects
Defined requirements for new and existing system modifications, prepared status reports, presentations, and Project demonstrations for senior managers, partners, and stakeholders Chicago, IL
Network/ IT Project Manager
UBS
Served as Network Engineer Lead, managed technical team of 10 responsible for implementing, configuring and maintenance of large network infrastructures & telecom services. Responsible for monitoring the entire IP network, responding to outages, and working closely with other Network Operations Centers and circuit & telecommunications providers to debug and diagnose network and circuit problems.
Lead the team to successfully migrate/offshore NOC + datacenter for UBS to Hyderabad, IND. E
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ESHA RAY
Scrum Master/ Technical Project Manager
+1-773-***-**** adx2j9@r.postjobfree.com
Lynnwood, WA
2004 - 2006
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2003 - 2004
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EXPERIENCE SUMMARY
Delhi, INDIA
Network Engineer Lead
HCL Comnet
CCNP(Routing/Switching) certified Network Engineer for client- Advanced Micro Devices(AMD), managed/monitored/provisioned Frame Relay/ISDN/MPLS circuits for 700+ (AMD) branches across the world, remotely managing their Data networks and implemented QOS (Class maps/Policy maps/Route maps) for better service.
Helped in deployment of CISCO routers & switched for WAN/LAN setup for the remote branches for AMD project.
Worked extensively on CRYPTO/IPSEC/VPN technologies. Expertise in problem management to analyze issues & drill down to a final solution.
Problem management to analyze recurring issues & drill them down to a final solution documenting the same for future reference.
Delhi, INDIA
Network Engineer
Convergys
Expertise in evaluating and analyzing bandwidth usage, involved in set up/administration/configuration of Monitoring and Syslog Tools.
Troubleshooting and maintenance of LAN & WAN network environment and resolving connectivity issues.
Responsible for installation of various software like SQL/TOAD/.NET/MS Office/Oracle/JAVA/ Visual Studio and various operating systems. Installing and configuring applications and operating system software and upgrades.
Vendor Management with vendors like Verizon/AT&T/COX. EDUCATION
Calcutta University
Bachelor Of Commerce/Finance
Diploma in Network-Centered Computing
National Institute of Information Technology(NIIT) CERTIFICATION
Certified Scrum Master
Scrum Alliance
CCNP
Cisco- Routing and Switching
SKILLS
Scrum Framework Agile Coaching Waterfall to Agile Migration SDLC JIRA/Confluence MS Office / Project / Visio
2017 - 2018
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2016 - 2017
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2013 - 2016
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PROFESSIONAL EXPERIENCE
Kirkland, WA
Scrum Master
Northwest Multiple Listing Service
NWMLS is the leading resource for the real estate industry in the Northwest. Worked on selecting and implementing Learning Management System that offered the members fully functional training solution supporting both live and virtual online training.
Led a cross-functional Scrum team of 10 members in the successful implementation of a new Learning Management System for an easy to use and manage training experience for the members, increasing customer satisfaction by 30% and product adoption by 50% Mentored and developed the Scrum team members by regularly facilitating retrospectives, coaching and providing guidance to promote continuous improvement and growth Improved collaboration between development and design teams by implementing new daily stand-up processes and ensuring that work was aligned with team objectives, resulting in a 15% reduction in conflict and a 20% improvement in team cohesion
Improved stakeholder engagement by producing progress reports and regularly communicating project status to executives, resulting in a 10% increase in stakeholder confidence and satisfaction Track and communicate team velocity and sprint/release progress through use and configuration of Jira
(Agile management tool)
Track, escalate and remove impediments on daily basis to allow the team to deliver the sprint goals and deliverables
Seattle, WA
Technical Project Manager/Scrum Master for MOZ Pro SEO Product MOZ
Online marketers have a plethora of data and too little time. MOZ builds tools to help the customers analyze and generate insight from this data. These tools are taken to market as self-service SaaS. Lead a team of 8+members in delivering SEO product features like CRAWL and Keyword Ranking, resulting in a 25% increase in customer satisfaction and a 30% increase in revenue Lead definition of overall team process, including work intake & triage, workflow, etc Provided a vision and strategy for Agile practices and enabled a culture of continuous improvement for the organization
Collaborated with 3 Product Managers to balance backlog and deliver 3 valuable features for customers.Worked with the Product Managers to define the products and service roadmap and help translate them into prioritized stories.
Coordinated all sprint ceremonies, including daily stand-ups, sprint planning, sprint demo, backlog refinement etc
Improved agile/scrum practices and values by coaching team members, leading to a 14% increase in productivity
Ensured user stories were 100% ordered, well defined, and ready to be worked on by the team Help resolve impediments/roadblocks with the team. Also Supported the development team to fully optimize the use of process management tools like JIRA Improved team morale by implementing regular team building activities and encouraging team collaboration, resulting in a 25% increase in employee engagement and a 15% improvement in employee retention
Owned documentation and communication of project status, decisions, risks, etc Redmond, WA
Project Manager/Scrum Master
AT&T (Contracted through Tech Mahindra)
Successfully implemented Agile Scrum Framework to collaborate, facilitate and manage software development teams responsible for development of AT&T’s Automation & Management Platform (AMP) System.
AMP is a web based system that is used for Automated Test and Configuration Management of Evolved Packet Core in both lab and production environment. Lead daily stand-ups and scrum ceremonies for two scrum teams. Facilitate Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings. Work with product owners to groom the backlog and plan sprints. Report at daily Scrum of Scrum meetings. Track burn down, issues and progress. Work with component teams to resolve issues. Empowered teams to self-organize and grow cross-functionality. Protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Facilitated team and cross-team retrospectives to build good working relationships and team-building opportunities.
Mentored a cross-functional team of 9 resources to deliver quality products which led to over $2.5M in revenue for the year of 2015.
Adopted Agile principles and assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time. Utilized Agile Scrum practices helping the team increase their velocity by 63% within the first year of Agile adoption.
Guided other development teams through transition from WATERFALL to AGILE development Tracked and communicated projects' progress to stakeholders and management staff 2012 - 2013
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2008 - 2011
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PROFESSIONAL EXPERIENCE
Itasca, IL/Redmond, WA
Infrastructure Project Manager (Service Deployment and Operations) Microsoft (Contracted through Tech Mahindra)
Service Deployment and Operations (SDO) operates the MSIT infrastructure, Capacity and Support Services required to run Microsoft Business Services. As a Project Manager with Enterprise Commerce IT Volume Licensing (ECIT) group of SDO, work closely with technology and business partners to deploy and manage the hardware and network infrastructure required by the MSIT Business Process Units to deliver services to Microsoft.
Handle multiple engineering projects from conception to completion. Coordinate and manage the holistic project lifecycle and software development lifecycle for those projects. Oversee the overall planning, direction, coordination, execution, control and completion of assigned projects.
Guide the work of technical teams. Articulate project goals and scope, translated business needs into technical terms, develop detailed work plans, including work breakdown structures, project milestones, risk assessment / management plans, staffing needs and project timelines. Manage communications with the team, as well as stakeholders and business and IT management. Implement and facilitate change management within assigned projects. Identify, document, escalate and address risks and issues. Drive process improvement. Play key roles in identifying the need for process improvement, planning, drafting, getting approval and then driving the implementation. Drive Security Patch Management by ensuring that servers across MSIT are patched and rebooted as per the maintenance window
Engage with the business and MMR (Move Migrate Retire) team to move servers from sunset Datacenters to new Datacenters.
Configuration Management – Audit and validate if all the server attributes in Configuration Management Data Base (CMDB) are accurate.
Work at customer’s location coordinating project planning and execution between onsite and offshore teams. Coordinate all deployment activities and ensure each release is deployed on time and with quality.
Itasca, IL
Network Project Manager
Arthur J. Gallagher & Co
Arthur J. Gallagher & Co. is the world’s fourth-largest broker and offers clients a full gamut of insurance, risk management and employee benefit products and services. Served as Network Project Manager and supervised the configuration and maintenance team at Network Operation Services responsible for support, build-out and monitoring of AJG’s Network infrastructure. Responsible for Network and Security Performance analysis and setting up appropriate solution strategies and procedures for the disaster recovery environment. ADDITIONAL EXPERIENCE
Network Engineer Lead UBS Chicago, IL 2006-2007 Sr. Network Engineer HCL Comnet Delhi, INDIA 2004 - 2006 Network/Systems Analyst Convergys Delhi, INDIA 2003-2004 WORK AUTHORIZATION
US CITIZEN
FIND ME ONLINE
linkedin.com/in/esha-ray-seattle
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